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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.93

    Average of 259 Customer Reviews

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    Review Details

    • Niko D

      Date: 12/09/2025

      I waited too long to order contacts, and I paint cars with a mask that goes over my entire face, so my glasses were not really a good option. I had not had an eye exam in a few years, and although I know my prescription, I ran into an issue getting my order pushed through with the online eye exam. I called support, and ******* was above and beyond helpful in not only getting the order approved, but getting it delivered to me immediately. In just a few days (a couple of those being weekend days) my contacts got here, and I'm now able to work properly again. The biggest thank you again to ******* for helping me out more than he even needed to, and shoutout to EZ Contacts in general for getting me the very contacts I usually get for significantly less than I usually pay.

    • Cheryl A

      Date: 12/08/2025

      Great day. ******* provided good service today. He was able to correct my order and followed up as said in a timely manner same day today. Kudos ??????

    • Manny L

      Date: 12/05/2025

      Your service is excellent and the staff is very friendly and helpful, thanks for a pleasant experience.

      EZContacts.com

      Date: 12/08/2025

      Hi *****,
      Thank you so much for sharing this kind feedback. We are glad to hear you had a pleasant experience, and we truly appreciate you taking the time to let us know. If you ever need anything, we are always here to help.

    • CINDY A

      Date: 12/04/2025

      ******* was very helpful at checking my prescription and to make sure I got my discount

      EZContacts.com

      Date: 12/08/2025

      Dear *****,

      Thank you for sharing this feedback. We are glad to hear that ******* was helpful with checking your prescription and making sure your discount was applied. If you ever need anything else, we are always here to assist.

    • Jim S

      Date: 12/04/2025

      Always get great prices on my contacts but if you need customer service move on. I ordered contacts on 11/2/2025. I received the wrong ones on 11/62025 and started the return process the same day. I mailed back the order that EZContacts sent in error on 11/5/2025. When my order was not corrected promptly, after 10 days, I called to inquire about it was told they would start processing it when the received it. I emailed and called several times with no definitive date of receiving my correct contacts. I just got my correct contacts today 12/4/2025 almost a full month from my return. EZCONTACTS SERVICE SUCKS!!!!!

      EZContacts.com

      Date: 12/08/2025

      Dear ***,

      Thank you for your feedback. We are so sorry for the errors and the long wait you experienced. Your return was processed as soon as the original shipment was received, and we understand how frustrating the delay felt while waiting for the correct lenses. We truly appreciate your patience.
      We are reviewing what happened so we can prevent this from recurring. If you need anything further, please feel free to reach out to us at *********************************.


    • Francine m

      Date: 12/04/2025

      *******, your pleasant, helpful demeanor put me in a good mood, thanks for the help you provided since I was very upset that my sunglasses had not arrived and it has been almost a month. So your tone and manner were very much needed, so thank you. **** M

      EZContacts.com

      Date: 12/08/2025

      Thank you for sharing this. Were so glad ******* was able to turn a frustrating situation into a more positive experience for you. Well be sure to pass along your kind words to him. If you need anything else, were here to help.

    • L. P

      Date: 12/04/2025

      Excellent customer service on line and by phone! Agent was very helpful ensuring my order was corrected after I made a mistake when submitting my order. Thank you!

      EZContacts.com

      Date: 12/08/2025

      Thank you for your feedback. Were glad to hear that our team was able to assist and ensure your order was corrected. We appreciate you sharing your experience and are always here to help if you need anything in the future.

    • Jacqueline C

      Date: 11/18/2025

      Needed to exchange frames, which has turned into a two-month+ process and still no frames. I ended up cancelling and ordering elsewhere. Was told different things by different customer service agents; first, that it wasn't in stock and then, that I had to pay two additional fees to get the new frames sent out. Mind you, this is after I reached out to them multiple times; they were not providing me updates. So, they would have simply pocketed the money I already paid for the first set of frames had I not contacted them.

    • kerry t

      Date: 11/18/2025

      Second order process, flawless as before. Very intuitive, easy to use website, definitely recommend.

    • Pamela T

      Date: 11/06/2025

      Prompt delivery, very happy with service and prices were affordable.

    EZContacts.com is NOT a BBB Accredited Business.

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