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Business Profile

Retail Optical Goods

Ocean Eyes Optical, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Optical Goods.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • David G

    Date: 10/21/2022

    On June 11, I ordered a pair of eyeglasses frame with non-prescription lenses for 129.00$ CAN shipping included from **************. On June 22, when I received the order, I noticed the frame was scratched and the lenses were covered of dirt and fingerprints. On June 23rd, I return the glasses and asked them for a refund. They didn't follow their refund and exchange policy, they withheld a 20% restocking fee. I shipped the glasses to this address : 2907 Ocean Ave, Brooklyn, NY 11235, USA. Out of curiosity, I pasted this address in google to take a look of their building. I found out that it was an eyewear store named Ocean Eye Optical. The owner is *** ********, the same owner of **************. On June 28, I contacted *** ******** to deal directly with him. So, from him, I ordered the same eyeglasses but this time without the lenses, for the price of $137.00 CAD shipping included. On July 25, when I received the package, I was surprised to find, again, that the frame was scatched and the lenses, which I didn't order this time, were dirty. I believe they sent me the same eyeglasses, lenses included, which I returned to ********** a few weeks earlier, on June 23rd. Moreover, rather than billing me 137$ CAN, he charged me 187$ CAN, claiming that the agreed amount was 137$ US In August, I called my Mastercard and asked for a chargeback. I was informed that I should try to come to an agreement with the seller before a charge back can take place. He ordered a new frame from his distributor. He wanted to send it to me on the condition that I drop the chargeback, which I refused and the chargeback took effect soon after. I tried by all means to come to an agreement with *** ******** but he didn't want to understand anything, he is irrational. *** ******** ownes ************** and Ocean Eyes Optical and both business share the same address. This man is a fraud, a crook of the worst kind.

Ocean Eyes Optical, Inc. is NOT a BBB Accredited Business.

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