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            Business ProfileSmartBuyGlasses

            Optical Goods

            Contact Information

            140 58th St Ste A Unit 6L

            Brooklyn, NY 11220-2539

            Visit Website
            (888) 979-2177

            Customer Reviews

            4.44/5

            Average of 73 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            140 58th St Ste A Unit 6L, Brooklyn, NY 11220-2539
            BBB File Opened:
            8/27/2009
            Years in Business:
            17
            Business Started:
            6/8/2007
            Alternate Business Name
            • SmartBuyGlasses Optical Limited
            • Motion Global Limited
            Read More Business Details and See Alerts

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/18/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I ordered sunglasses with a prescription from smartbuy previously, and have ordered another pair recently with the same prescription. These new ones make me dizzy and feel completely different from the ones I have. I confirmed my prescription, sent a photo of the sunglasses, and a photo of myself wearing them, which I was not comfortable doing. Despite this, they continue to be condescending in telling me if I do not send a photo of myself that they assume I will send them back and get a refund, but cover the shipping. I am wanting the entirety of the order covered because these do not meet the standards of what they are offering- eyeglasses that WORK. I even ended up sending a blurred photo of myself wearing them, which I expect will get me nowhere. Feels like they are just beating around the **** and have no interest in providing a full refund including shipping. If you dont want to give a full refund including shipping, then provide quality glasses that dont cause dizziness and discomfort. Clearly this is an issue with the company if I literally have another pair from them that does not cause the same issues.
            Read More
            Read 25 More Complaints

            Customer Reviews

            73 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Zhiqing J

            07/07/2024

            I ordered a pair of glasses recently. The quality of the glasses is good, and the price is reasonable. I am happy with the glasses. The communication and delivery are very good.
            Read 72 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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