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Business Profile

Online Retailer

SoleSeriouss

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on march 26th and they have still not shipped my shoes and I feel robbed!

  • Initial Complaint

    Date:03/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre order sneakers and never received the purchased items as promised, usually Id order from a reputable business but thought Id give these guys a try and pre ordered twice from this company and when its time to ship it alway having problems with shipping orders, buying from these guys and getting your order is like pulling teeth. The order number is ****** ****** 12 flu games I never received, purchased February 12th 2025

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Pre order a ******* ****** 5 metallic 2025 shoe, Dec 28, 2024, The shoe Dropped Feb 8th 2025 with a 2 week shipping window of 2/8/2025 - 2/22/2025. I contacted them about order # ****** and they said another 1 - 3 weeks more to be shipped when their shipment comes. Keep in mind the shoe already came out on the 8th, now Im thinking this is a scam, I dont want a refund or another shoe, I want the shoes I purchased if this is real company, has anyone else experience this with this company, I preorder my sons from stadium goods and they came 3 days later after the drop, I dont think its right to wait a months to receive shoe, the preorder should have went out 1st,,,

    Customer Answer

    Date: 03/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *******



     

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order a week ago and never received no tracking number or cant even get in contact with anyone, the phone number is a cell phone number it rings one time and goes straight to voicemail. Very poor service, its like they are false advertising because I dont even think they have any shoes in stock its like theyre ordering from a company whenever they receive the money. I really dont understand how theyre still able to conduct business like this, really seems like a scam to me

    Business Response

    Date: 12/02/2023

    Hey ******, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced.

    We do not have any orders under your name or email, nor did you supply us with a valid order #
    It is likely that your order was not successful in which case you would need to reach out to the payment provider you attempted for the order, as there is nothing on our end for your name/email.

    Again we truly apologize for the inconvenience with your recent order.
    We look forward to providing you with the best possible service in the future.

    If there is anything else we can look into, please contact us at *************************************************

    Best regards,
    SOLE SERIOUSS 

  • Initial Complaint

    Date:05/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They said I dont quality for an exchange; however, they have failed to return the slides to me and I have fully paid for them.

    Customer Answer

    Date: 05/30/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding SoleSeriouss has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************************

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We never order anything from soleseriousss and they charge our crdit card.Reported them at our bank got some shoes from *** and now not **** to send them back .

    Business Response

    Date: 03/30/2023

    Hey *******, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced.

    Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee your satisfaction.

    You are able to return/exchange your items for a different item/size or a refund in the form of SS site/app credit within 7 days of delivery ensuring the item is still in Brand New condition & Still has our SS Authenticity tag attached & intact.
    To initiate a return please visit: ********************************************************

    If there is anything else we can look into, please contact us at *************************************************

    Best regards,
    SOLE SERIOUSS

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number ***** Ordered 12/18 This particular shoe is not a standard mens size 11. I have emailed the company and asked for a simple exchange for a larger size as this shoe is not a standard size 11. The cost of the shoe with taxes was $284. The shoe is not wearable due to its off sizing.I would like the company to acknowledge that this shoe is not regular sizing and to exchange it for a larger size. I will happily pay for the shipping. I do not feel this is an unreasonable request!!

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/19 i purchased a pair of air ****** * sneakers from this companies website. When i recently opened the sneakers (they were to be a gift for a friends bday), they are clearly fake. The insole says air ****** 11 when they are *s, and they are also not the correct mfg. Additionally the stitching is clearly wrong inside, they do not contain the correct ****** **** stuffer and they have a chemical smell. I paid $290 including shipping, and the company advertises every purchase is 100% authentic and does not accept returns.. i want my money back, i will gladly ship them their fake sneakers back. They have never even been tried on.

    Customer Answer

    Date: 11/12/2022

    Better Business Bureau:

    At this time, I have not been contacted by SoleSeriouss regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an item for ****** that was supposed to ship in a month its been almost 3 months, *** asked them to refund my money but I get no response please help

    Business Response

    Date: 09/29/2022

    Hello ***********************,

    I'm ***** from Sole Seriouss. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

    We're sorry to hear that you're unsatisfied with your recent order #*****! The item purchased was a Pre-Order *********************** Black) which unfortunately we had a delayed shipment with this release. Your order was refunded fully on 7/23/2022 as you opened a chargeback with your financial institution. We truly apologize for the delay & inconvenience experienced with this order.

    If there is anything else we can look into, please contact us at *****************************************

    Best regards, 
    Sole Seriouss 

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase tow pairs of sneaker from this store on 5/18 they said they were delivered i looked everywhere asked neighbors about however everyone claim not to see anything. I submitted a written statement they requested from me but i am not getting anything back they say their policy is no refunda at all. My bank has fully paid this company and i never received anything when i emailed because thats all they have onsite i get ignored.

    Business Response

    Date: 01/25/2023

    Hello ****** *****, 


    We're sorry to hear that you're unsatisfied with your recent order #*****. Your order was placed on 5/15/22 and delivered by *** on 5/17/22. 
    You reached out stating that you did not receive your package and therefore we opened a *** investigation on this package. 

    Upon *** investigation resolution, we refunded your order in full. 

    We truly apologize for the delay & inconvenience caused by ***.

    If there is anything else we can look into, please contact us at *****************************************


    Best regards, 
    Sole Seriouss 

SoleSeriouss is NOT a BBB Accredited Business.

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