Business Profile

Tablet Equipment

ElectronicsForce.com

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Complaint Details

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Initial Complaint
12/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Subject: Formal Complaint Against Electronic Force Regarding Unresolved Return of ******* Folder 2 Phone Dear Better Business Bureau,I am writing to formally lodge a complaint against Electronic Force concerning an unresolved issue regarding a return of a '******* Folder 2' phone. Despite repeated efforts to resolve this matter directly with the company, I have not received satisfactory assistance or resolution.Purchase and Return Details:Product: ******* Folder 2 phone Price: $200 Order Number: ***** Purchase Receipt: Available Return Approval: I have the email approving my return request.Incident Summary:After purchasing the phone, I discovered that it only supports 3G service, not the standard 4G.I filed a return request and received approval via email.Since I live near their office at **************************************, and my address is ********************, I requested to drop off the phone instead of shipping it, to which they agreed via email.On June 25 at 11:55 AM, I dropped off the phone at their office. Unfortunately, I did not realize that dropping it off in person would leave me without proof of arrival.The following day, Electronic Force contacted me requesting the phone's password, which I provided.Subsequent Issues:Despite my repeated attempts to follow up, months passed without any confirmation of receipt or further communication from the company.Every time I called, I was told that the manager was 'on vacation.'When I finally got through to them, they claimed to have no record of the transaction and suggested I visit their office.During my visit, they promised to check security camera footage from June 25 at 11:55 AM to confirm my drop-off but have since ignored my calls and inquiries.Desired Settlement: I am seeking a refund of $200 for the returned ******* Folder 2, see below.Thank you for your attention to this urgent issue. I look forward to your assistance in achieving a resolution.Sincerely,***** ****
Business response
12/17/2024
Hello
we do accept returns please use the link below to request a return
***************************************************
Customer response
01/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Hello,
I am sorry to say but my complain on Electronic force has not been resolved. The reference ID # ********. This was the complain:

''Subject: Formal Complaint Against Electronic Force Regarding Unresolved Return of Samsung Folder 2 Phone Dear Better Business Bureau, I am writing to formally lodge a complaint against Electronic Force concerning an unresolved issue regarding a return of a 'Samsung Folder 2' phone. Despite repeated efforts to resolve this matter directly with the company, I have not received satisfactory assistance or resolution. Purchase and Return Details: Product: Samsung Folder 2 phone Price: $200 Order Number: 61310 Purchase Receipt: Available Return Approval: I have the email approving my return request. Incident Summary: After purchasing the phone, I discovered that it only supports 3G service, not the standard 4G. I filed a return request and received approval via email. Since I live near their office at 1316 Ave M, Brooklyn, and my address is 1319 East 4th Street, I requested to drop off the phone instead of shipping it, to which they agreed via email. On June 25 at 11:55 AM, I dropped off the phone at their office. Unfortunately, I did not realize that dropping it off in person would leave me without proof of arrival. The following day, Electronic Force contacted me requesting the phone's password, which I provided. Subsequent Issues: Despite my repeated attempts to follow up, months passed without any confirmation of receipt or further communication from the company. Every time I called, I was told that the manager was 'on vacation.' When I finally got through to them, they claimed to have no record of the transaction and suggested I visit their office. During my visit, they promised to check security camera footage from June 25 at 11:55 AM to confirm my drop-off but have since ignored my calls and inquiries. Desired Settlement: I am seeking a refund of $200 for the returned Samsung Folder 2, see below. Thank you for your attention to this urgent issue. I look forward to your assistance in achieving a resolution. Sincerely, ***** ****.''

This was the desired resolution: "Desired Settlement: Other (requires explanation)
I am seeking a refund of $200 for the returned Samsung Folder 2 phone or an acknowledgment and processing of the return as initially agreed upon. Additionally, I seek assurance that this matter will be resolved promptly and fairly to prevent further inconvenience."

And unfortunately, this was the company only and final response: "Hello, we do accept returns please use the link below to request a return."
As you can see their response was not of help to my complain.
Please let me know what you can do.
Thank you again.

Sincerely,

***** ****

Business response
01/03/2025
Hello
to request a return on an item that was placed on our website please use the link below to request a return of your product we do not have any records of you returning any merchandise to us. to receive refund merchandise need to be returned
Initial Complaint
06/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a ******* Galaxy S22+ - 128GB - Phantom **************** cell phone from the Electronics Force store and received a black used phone. A different phone than the one purchased, and worse it was used. The ad in the website never mentioned it was a used product. I want to return the product and receive a full refund, but the store charges me a 15% restocking fee and I refuse to pay it because I think it's unfair. It was an error on them. Therefore I want to get the full money spent on the purchase back.Order Nr. #***** Date of the purchase: May 27, 2024 Amount: USD ******
Business response
06/10/2024
please send it to the address below once we get it we will refund minus a restocking fee
electronicsforce
***************************************
Customer response
06/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

First: How come I should send the mobile back to an address that shows in ****** Maps as an ******************** (please see: **************************)
Second: I refuse to pay a restocking fee. It was eletronics force mistake to send me the worng mobile and I won't pay anything for your error.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

************************* *****

Business response
06/26/2024
please send it to the address below once we get it we will refund minus a restocking fee
electronicsforce
***********************************
Initial Complaint
02/05/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received the wrong phone (ordered an unlocked phone, received a ******* phone) from Electronics Force in December 2023 and reached out to them on 12/26/23, requesting an exchange for the product I had ordered (order #******). After confirming the **** number and my order information, they agreed to send me the correct phone once I returned the phone I initially received with reimbursement for my shipping costs ($10.40) on 1/2/24. However, once they received the phone, they proceeded to only refund me the full cost of my purchase without notice, told me that a replacement phone was not available despite accepting new orders for the same product on their website, and did not reimburse me for my shipping costs. When I reached out to them about reimbursement of my shipping costs, they replied on 1/17/24 that it would be refunded by the next billing cycle. When I followed up at the end of the month on 2/1/24, they would not confirm any reimbursement and told me instead to contact their billing department. I am submitting this complaint because, as of 2/3/24, I have still not received any reimbursement for my shipping costs and had to contact them multiple times at each step to even get my original purchase refunded when they sent me the wrong product to begin with.
Business response
02/05/2024
Hello
this transaction was fully refunded
Customer response
02/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

While I did receive a refund for the original purchase itself, I have not yet received the refund for the additional shipping cost ($10.40) for sending back the cell phone to the company when I was sent the wrong product.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business response
02/27/2024
money was refunded to your paypal account
Customer response
02/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for all of your support in helping to resolve this issue. I greatly appreciate it.

Sincerely,

*******************
Initial Complaint
08/04/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a new phone from Electronics Force. ****** created a shipping label but **** had no record of the phone actually being mailed to me. Seller assured me it was mailed. After several weeks I decided to cancel the order. After requesting cancellation the seller evidently shipped the phone. I refused delivery and never came into possession of the phone. I received only a partial refund. ****** refused to issue a full refund.
Business response
08/04/2023
Hello
please see company return policy
*********************************************
Shipping & Returns
Return Policy:

1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise.

2 Returns/Exchanges are permitted within 30 days from the date of merchadise was delivered. All returns AND undelivered and refused packages are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.

a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.

b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.

c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable.

d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing.

e) All returns must be authorized by us, please click here for our online authorization request form, or email ***************************** to request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label).

f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by us. Otherwise all return shipping costs are the customers responsibility.

3) Your receipt is good for all manufacturers warranties (when applicable).

4) Your receipt will be necessary for any future warranty or insurance claims you *** need to make. Please keep it in a safe place. We cannot issue duplicate receipts.

5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt.
g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at ************

6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately.

7) We reserve the right to limit quantities.
8) We Reserve the right to cancel order without furher notice

9) All images are for illustration only, and *** not represent the product described.

10) We are not responsible for typographical errors.
Cancellation Policy:

1) Orders can be cancelled within 1 hour after the order is placed, assuming is did not yet ship.

2) Any order that has already shipped *** not be cancelled.

3) Please be advise in the event customer requests to cancel there will cancellation fee of 10%.

Shipping Policy:
we can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an "Alternate Shipping Address" that is on file with the issuing bank for that card. There are no exceptions to this rule. Please Be advise if we unable to verify you shipping address with your credit card issuing bank your order will be shipped to your billing address

Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly.

Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date *** differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time. Shipping To ****** and ****** will take longer even if selected overnight it can take up to 5 days
Initial Complaint
06/29/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered this phone on May 14th; I also purchased an extended warranty. I received a few days later but did not try to switch phones immediately (I was waiting for the arrival of the case as I do not use phones without one). The following week, before transferring the data between phones, I checked the **** on the Visible website and found that that phone could not be used there. I immediately emailed for an ***; on 6/3 (a week later) I received an email offering to activate on VIABLE which couldn't be done anyway! I repeated my request (both at the time and again on 6/5) and finally received the *** another week later. I was told I would receive a refund minus 15%... OK, no problem. On June 14th, I received an email stating I was receiving an EXCHANGE! I called and was told I was past the 14 days to return. I told them if I had received the *** in a TIMELY manner, it would have been back in that time! Now it is more than 14 days since they shipped the exchange I cannot use **** Ground with no tracking number?) and no refund for the warranty I cannot use either.
Business response
06/29/2023
Hello
please see company return policy
Shipping & Returns : Unlocked Cell Phones, GSM, CDMA and More | ********************
Return ********************************** must authorize all returns. Contact us for an authorization number before shipping back any merchandise.

2 Returns/Exchanges are permitted within 14 days from the date of merchadise was delivered. All returns AND undelivered and refused packages are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.

a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.

b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.

c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable.

d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing.

e) All returns must be authorized by us, please click here for our online authorization request form, or email ***************************** to request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label).

f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by us. Otherwise all return shipping costs are the customers responsibility.

3) Your receipt is good for all manufacturers warranties (when applicable).

4) Your receipt will be necessary for any future warranty or insurance claims you may need to make. Please keep it in a safe place. We cannot issue duplicate receipts.

5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt.
g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at ************

6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately.
Customer response
06/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I CLEARLY stated, it was ENTIRELY their fault that the product was not returned within 14 days! Furthermore, I have no tracking number for the USELESS exchange which has been sent via *** Ground over 2 weeks ago! Perhaps someone could actually TYPE a response instead of pushing a button to send a STOCK answer. I will concurrently file this conversation with the ** attorney general's office. Thank you.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
05/25/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am owed return shipping fee of $10.40 Original transaction date was May 11, 2023 charge hit my credit card on May 12, 2023.I paided for 3 day shipping of $19.43, to receive the item by Monday, May 15th. When I received the item, it was incorrect and not the item that I ordered. I immediately called the company. I was told that I had to pay to return the phone, but I would be reimbursed for the returned shipping fee that I had to pay upfront. They don't send a prepaid shipping label. I questioned this, saying this is not my mistake. The order was filled by the company incorrectly. I also brought up that I paided for the more expedited shipping and now I have a product that I can't use. On 5/16 when I purchased the **** shipping I supplied the tracking information with the company. The return package arrived on 12:04 on Friday, May 19th. I started asking about my refund for the return shipping and I have not been able to secure any answer. My emails and phone calls go unanswered and there has not been any refund placed on my credit card. I had to ultimately file a claim with my credit card company for the original charges since I never did receive the correct item that I ordered.
Business response
05/25/2023
this customer disputed the charge thru her credit card company and they issue credit to her
Customer response
05/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I had to pay for the incorrect item to be returned to the company out of pocket. They would not send a pre paid shipping label. Yes, the original purchase was refunded of $268.82 because I never received the correct item ordered. I have not been issued the $10.40 that I had to pay up front to **** to ship back the incorrect item I was sent.
Here is the information from their email response (also included in all the documents provided):
Hello

we will refund the shipping cost back to your credit card just include
copy of this email with your return

***** ************************
phone # ************
fax # ************

On 5/15/2023 9:11 PM, *************** wrote:
...I don't know what RMA means or how to do that, and how do I get a pre paid shipping label? When can I expect to get the phone that ordered? I paid for expedited 3 day shipping. Thank you, ******

The email communication is documented that the company put in writing that I would be reimbursed for the A$10.40 that I had to fork up to send their mistake back to them.
I have provided proof of all of this by the email confirmation from the company that the amount would be refunded, that has not been refunded.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ****

Business response
05/26/2023
no problem we can refund that do you have paypal account we can send the money there
Initial Complaint
05/01/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed my order on 4/26/23, I paid ****** for an obsidian 128 GB ****** pixel 7. My order number is ******. I broke my phone last week and since I work out of town when I was ordering my phone I wanted to make sure it got here while I was still at home. I paid extra for shipping to accommodate for the 1-3 days that they say it takes to process the order. After those 3 days my order is still pending and the website says clarification on the reason should be given but there are no comments on my order and I haven't been contacted by them either. Now I paid extra for shipping for no reason since the phone won't be arriving until after I leave for work and I will have to spend another week without a phone.I uploaded my receipt and the claim on your website I am going off of.
Business response
05/16/2023
Hello
please see company shipping and return policy

Shipping & Returns
Shipping & Returns
Return Policy:

1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise.

2 Returns/Exchanges are permitted within 14 days from the date of merchadise was delivered. All returns AND undelivered and refused packages are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.

a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.

b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.

c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable.

d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing.

e) All returns must be authorized by **, please click here for our online authorization request form, or email ***************************** to request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label).

f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by **. Otherwise all return shipping costs are the customers responsibility.

3) Your receipt is good for all manufacturers warranties (when applicable).

4) Your receipt will be necessary for any future warranty or insurance claims you *** need to make. Please keep it in a safe place. We cannot issue duplicate receipts.

5) Repairs on defective merchandise are handled by the manufacturer and not by **, unless otherwise indicated on the receipt.
g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at ************

6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately.

7) We reserve the right to limit quantities.
8) We Reserve the right to cancel order without furher notice

9) All images are for illustration only, and *** not represent the product described.

10) We are not responsible for typographical errors.
Cancellation Policy:

1) Orders can be cancelled within 1 hour after the order is placed, assuming is did not yet ship.

2) Any order that has already shipped *** not be cancelled.

3) Please be advise in the event customer requests to cancel there will cancellation fee of 10%.

Shipping Policy:
we can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an "Alternate Shipping Address" that is on file with the issuing bank for that card. There are no exceptions to this rule. Please Be advise if we unable to verify you shipping address with your credit card issuing bank your order will be shipped to your billing address

Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly.

Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date *** differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time. Shipping To ****** and ****** will take longer even if selected overnight it can take up to 5 days
Initial Complaint
04/17/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made the purchase of a ******* galaxy s21, for a value of ****** Dollars, on March 13, 2023, at the time the order was placed, the store canceled my order because according to them they did not receive international credit cards. I was told that in 2 to 5 business days I would see the money back in my account. To date, more than a month later, I have not received my money back. So I will park my order on the electronicforce website: Order Information - Order #****** Qty.ProductsTotal1******* Galaxy S21 5G - 128 GB - Phantom Gray - Unlocked $****** Sub-Total:$****** Free Super Saver Shipping (10 to 14 Days) (Free Super Saver Shipping (10 to 14 Days)):$0.00 Total:$****** Status ****************** DateOrder StatusComments03/13/2023Pending 03/13/2023Cancelled I need my money back, please. I beg you.
Business response
04/17/2023
Hello
we did not process any charge to your credit card
Initial Complaint
04/07/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased an unlocked cellphone on November 15th. Unfortunately, it didn't arrive in time prior to my departure so I didn't check to see if it was locked until I returned. I began emailing Electronic Force about how they sent me a locked phone. I was told to contact them via telephone to unlock it. Due to their limited customer service hours, it took several attempts to get in touch with an customer service personnel, but was told that the best they can do is a partial unlock that would take another 18 days. When I asked if I can return the device if it remains locked, the agent resorted to verbal abuse, yelling, and then hung up (which honestly was a first for me and I hope they review the call recording to see that there really was no justification for such behavior. It was very uncalled for).
Business response
04/08/2023
what is the imei # for the phone?
Customer response
04/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am more than willing to provide the **** number, but they have this information as it was provided for them via email in February, and via telephone in March as well as via telephone in April. One agent insisted that all phones of this type are unlocked but after spending an hour with ******* customer care I was informed that the phone is in fact locked and only the previous owner (or the business that sold it to me) can resolve this issue. The business has my phone number as well as contact information if they believe they can unlock the phone via ****.
To be clear I would be happy, in fact ecstatic if the business can in fact fully unlock this phone via the ****. But at this point, and due their continued avoidance of providing an unlock code, I believe there is a reason they are avoiding resolving the issue that way. Thus, I have requested an unlocked phone replacement along with a shipping label so I can send them back their locked phone. I would like to note that I have not used the phone they sent me since the time of receipt. So they should be happy to hear that it has no damage or use and they can probably resell it to a ******* customer if they wish.
Once again, I would be more than happy to explore any option they can provide. As the **** is sensitive information, please let me know if I should provide it again through this portal.
Thank you to all involved, and I look forward to a successful resolution of this matter.
All the best,
********

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Customer response
05/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

***** ************************* ******************************************* ***** ********** *** *** **** **** ** *** ***** ********** ****************************************************** ******** *** ** * ********* ********************

Dear BBB,
The issue has not yet been resolved but the company has taken steps to resolve it. I am giving them the benefit of the doubt to see what they are going to do. I have sent them the old phone and they claimed to have sent a replacement last week. At this point, I am waiting for the replacement prior to making any claim regarding resolution.
Thank you for your support thus far, as well as for your time and effort. I received another notice that my case will be closed. I sincerely hope that it is kept open until the matter reaches some form of a conclusion.
Best regard,
********

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business response
05/15/2023
Hello
**** tracking # ********************** show it was delivered to
******** ******* ** * *** ******** ** **** **** *** ***** ** **********
Initial Complaint
03/01/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
last february 6,2023 i was browsing the internet to look for a ***** **** precisely for a red color because i already have three of it in black, yellow and blue. i saw a lot of choices but choosed electronics force website and ordered for a new unlocked ***** **** 3G in warm red with model ******* that is good for the north america region at $99.99. the next day february 7,2023 i got a notification that a shipping label was created and package for shipment is pending for acceptance. not only until february 22,2023 that **** finally received the package for shipping. today february 28,2023 i received the item that i ordered and it was totally different from what was in the website of electronics force. its not in red but dark blue and not the real ***** **** ******* model. it doesnt turn on. keypads in ******* characters and the phone doesnt work at all. cannot check the imei number because the back panel of the phone couldnt be opened. what i got is basically a toy. i called the credit card company, made a dispute for a false advertisement of the merchandise i received. wanted a full refund and apology from the company.
Business response
03/01/2023
Hello
we already spoke with this customer and advise her she can send it back for a refund
Customer response
03/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
i am sending back the item to them but i wanted to make sure what they said about the refund, if i will get a full refund or a percent of the refund. i really want to make sure because this company is sneaky.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******** ****

Business response
03/03/2023
thanks was refunded in full thru **** chargeback
Customer response
03/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you so very much!!

Sincerely,

******** ****

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