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Business Profile

Tablet Equipment

Just Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the 6ft Lightning cable solely because on the box it says LIFETIME WARRANTY. Within a few months the cable quit charging. I contacted them and they did send a replacement after I had to pay $7.50 for shipping. Well the new cable has now quit working. I contacted them again and now they will only send me a replacement if I pay $22.50 for SHIPPING! This is not a lifetime warranty and is false advertising. The cord was $19.99 in the first place.

    Business Response

    Date: 04/23/2025

    we are replacing the defective cable at no charge for Ms.Skow 

    Customer Answer

    Date: 04/24/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ****



     

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an iphone charger from this company and it literally stopped working after 5 days. It says lifetime warranty so i go to submit a claim then they say its going to be 7.50 to ship a new one after I literally just got the charger. It seems a lot of people have this problem.

    Business Response

    Date: 01/24/2025

    we have reached out to *** ******* and have offered to replace his defective charger . We are awaiting his response .

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 8 foot USB-C to USB-C PVC Cable - White from Target in the middle of August, and it broke this morning. They offer lifetime warranty, but they are trying to make me pay $7.50 for shipping for a replacement product. The original product was $12.99, so this shipping fee is ridiculous. The product did not work for more than 2 months, so I refuse to pay the shipping for a replacement.

    Business Response

    Date: 10/20/2023

    we have spoken with ************** and are replacing her cable .

    this has been fully resolved .

  • Initial Complaint

    Date:10/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially purchased a 6ft charging cable from a ********* for its lifetime warranty. It went bad within weeks. I received a replacement cord that also went bad within weeks of receiving it. They requested a $7.50 fee for warranty replacements which is nowhere mentioned on their product box. They don't answer emails or return phone messages. At the rate this going, I could be paying $70 for a cord that fails within the year. I refuse to pay another $7.50 for another replacement. Another cord that fails way too soon. These cords last 6 weeks or less.*** ******* Original purchase 5/26/23 Replacement date 7/31/23 After the original purchase, they didn't respond to any phone or email questions about the $7.50. Too soon to need a replacement so why the fee. The only way to get any action from this company is to file a warranty claim and pay $7.50.Refund the $7.50 and send a cord without a fail history.

    Business Response

    Date: 10/02/2023

    we are replacing the defective cable at no charge for this consumer .

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a 6ft USB-C braided cable from ********* on 7/14/23. It has stopped working as of 8/14/23. Has a lifetime warranty but I am expected to pay for shipping and handling to get a replacement. I expected to have an expensive charger last longer than a month

    Business Response

    Date: 09/12/2023

    we are exchanging the defective item for ***** as per per our warranty .

    Customer Answer

    Date: 09/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought a 10ft lightening cable charger. A month later it no longer works and the cable literally has burnt like fibers coming out of it. Tried to file for the lifetime warranty replacement and they expect me to pay for shipping, absolutely ridiculous after just a month of usage.

    Business Response

    Date: 07/12/2023

    we will be replacing the defective cable for ************** at no charge , as per our warranty .

    Customer Answer

    Date: 07/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:05/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pink 6 ft extra strength charging cable from ********* on May 11, 2023 with the understanding that this company provides a warranty on their products. Less than two weeks later the charging cord is no longer working correctly. I attempted to file the warranty information on the Just Wireless website but they expect me to pay $7.50 for shipping the replacement product to me. I dont agree that I should have to pay them to ship me a new product when the initial product didnt even work correctly for two weeks.

    Business Response

    Date: 05/30/2023

    I have notified ****************** that we will be replacing her cable at no charge .

     

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally reached out to Just Wireless warranty department at the end of November 2022 about lightning cables that I had purchased that broke or stopped working. Initially, they indicated that they sent replacements & provided tracking information. However, I never received the replacements & the tracking information never updated online, so I reached back out. Then they were out of the ************** I originally had. We went back & forth a bit, and I was trying to understand the difference between the different cables, comparable options to what I had originally purchased, and what my options were since they no longer had like-for-like replacements from what I originally purchased. They were rude in some of their interactions with me, and then they stopped responding to me completely. *** reached out a few times since then and received zero response at all. So here I am, 3 months later, with no replacements for my items that should be covered under warranty. One of the reasons I purchased their items originally was because of the lifetime warranty they offer on their products. But, as a customer, if I cant get the replacements & then the employees are rude & unresponsive, then there really is no benefit to purchasing something with a lifetime warranty. I would not recommend purchasing anything from Just Wireless, and at this point, I would like a refund from the products I have purchased from Just Wireless so I can purchase replacement lightning cables with a company that treats their customers with ***************** to their inquiries.

    Business Response

    Date: 03/03/2023

    This issue has been fully resolved with *** **** *

    She is satisfied with our solution .

    Customer Answer

    Date: 03/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****



     

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 4 2022 i bought a 6ft pink , lightning cable extra strength from just wireless. This product has a lifetime warranty . I have the box the receipt . I wrote them for a replacement on the product . It has a lifetime warranty and im expected to pay **** for shipping to have a faulty product replaced. . That is not right.

    Business Response

    Date: 08/15/2022

    We have sent out a replacement cable for ********************** today , at no charge.

    This has now been resolved .

Just Wireless is NOT a BBB Accredited Business.

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