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          Business Profile

          Cell Phone Accessories

          Punk Case

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cell Phone Accessories.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/29/2025

            Complaint Type:
            Order Issues
            Status:
            Answered
            They sent wrong product. The product I received needed a warranty claim. They arent communicating effectively to resolve the matter. They keep asking the same questions when I contact them and then I get no response. Said they would send a new one out and never did.

            Business response

            01/29/2025

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

          • Initial Complaint

            01/25/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            I ordered a phone case and a battery from these clowns November 27th. It never shipped or got "lost in transit". Similarly to other complaints they just respond with a copy paste paragraph to every email, and then never actually reship or refund anything. I emailed a dozen times through out December, and now it's almost February and I don't have my money or my products.

            Business response

            01/25/2025

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

            Customer response

            01/28/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            [Your Answer Here]

             The "business" never responded to the email I sent in response to their reply

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            ******* *******




             

            Business response

            01/30/2025

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

            Customer response

            02/02/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            I've already emailed over a dozen times. They either don't respond or just send the same exact copy pasted paragraph. They do nothing to resolve the situation. This is a giant waste of time. I sent an email to the last complaint response, here's a surprise, they didn't respond to it. 

             

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            ******* *******




             

          • Initial Complaint

            01/18/2025

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            Dec 7 date of purchase Charge was $79.96 Ordered a blue battery case for a note 10 + and a separate battery charger.Incorrect color delivered and no battery charger was in shipment at all Contacting the business we were offered a 20% refund if we'd keep the incorrect color and they'd ship the missing battery charger. To date neither has **** done and all subsequent emails are not replied to

            Business response

            01/22/2025

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

            Customer response

            01/22/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becausel

             

            The business already has my order number as well as all the details..I sent them again recently and still there is no resolution...at this point if they would refund the 20% for the incorrect case color and refund the cost of the portable battery charger I'll call it even...that would be to my original charge card NOT any store credit

             

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            **** ****




             

            Business response

            02/01/2025

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

            Customer response

            02/02/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            I have repeatedly provided all my information to the email contact provided ..to date I have had no response 

             

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            **** ****




             

          • Initial Complaint

            01/15/2025

            Complaint Type:
            Order Issues
            Status:
            Unresolved
            I placed an order for a TEAL phone case. I received a CLEAR phone case. Emailed Punk Case and explained my problem. They emailed me back saying they can offer me 20% off or I can send the clear case back. I could get another case or a refund. I don't feel only 20% off is fair being it is 100% their fault. And why would I spend even more money sending them the incorrect case back? I have requested a TEAL case be sent to me.

            Business response

            01/16/2025


            Please email our customer service support team at ************************************************************* with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back

            Customer response

            01/17/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            Attached is the initial communication I had with Punk Case. I feel this is nothing more than a scam! I have already sent them my order number as you see attached and that's when they offer me a 20% discount or to return for an exchange or refund. I do not trust this company to return the wrong case...plus I don't want to incur anymore expenses because of their scams! This is the second time they have done this. So I now have $70 worth of phone cases that I did not order! I want a full refund or the teal case I ordered! 

             

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            ******* *******-********




             

            Customer response

            02/07/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            I am waiting to see if I receive the **** case that I ordered. Punk Case emailed me and said it was a special order and could take 1-2 weeks to receive. That's been almost 2 weeks ago. I don't think I will be getting the correct case. They just said that to be able to say they are working to resolve the problem. They are a scam!

             

            ******* ********  

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            ******* *******-********




             

            Business response

            02/07/2025

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

          • Initial Complaint

            01/03/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a. Galaxy s 24+ phone case on December 19 for my new phone. It still hasn't been delivered. I reached out to *** they told me to contact the seller. The seller will not reply to my emails. This website is FRAUD! I have no merchandise but I paid ***** for what?

            Business response

            01/04/2025

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

          • Initial Complaint

            12/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered a pink case and received a black case. The shipment took an extremely long time but I don't really fault the company on that because we live in a ******-affected area and I had placed the order just before the storm. However, I have tried to contact the company about exchanging several times and all they say is "send it back if you would like to exchange"- no address or anything. I just want to exchange for a pink case. The customer service number goes to a full inbox, no answer and no ability to leave a message.

            Business response

            12/30/2024

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

          • Initial Complaint

            12/28/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I don't the website is a legitimate part of the business. I didn't actually use the service but the prices seemed too good to be true and I did some googling and found that they were infact too good to be true. The website *********** is trying to trick people into thinking they are the website for killstar.

            Business response

            12/29/2024

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

          • Initial Complaint

            12/21/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I purchased a cell phone case on 12/10/24 and received the wrong case. I contacted them the same day, 12/17/24, explaining I received the wrong case - different color and model - and requesting for them to send me the correct product I purchased. I have not heard back from the company.(I ordered a black and clear case IP68 for iphone16 pro, and received a red case in a completely different model inside the correct product box)

            Business response

            12/21/2024

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

          • Initial Complaint

            12/14/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Ordered two cases and received both in the wrong color. Seems to be a current issue according to other reviews on their website. I have reached out numerous times about returning these but can not get a response back. Their website states to return items you need to send proof of purchase but they do not send invoices with their packages and it also states customer is responsible for shipping costs. I refuse to pay the costs when I was sent the wrong items. I can not return anyway as they will not answer me and provide me with a shipping label. Terrible customer service I would never recommend this company to anyone.

            Business response

            12/15/2024

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unresolved
            PRODUCT NEVER SHIPPED FROM COMPANY, GIVEN FALSE INFORMATION, AND NO LONGER REPLYING TO EMAIL REQUESTS FOR UPDATES.

            Business response

            12/10/2024

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

            Customer response

            12/12/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            I still have not received the item nor a refund after 60 days. I don't want to give the same information repeatedly to only get the same result. I either want the merchandise or a refund and nothing else. Poor customer service.


            Sincerely,

            ******** ********




             

            Business response

            12/31/2024

            Please email our customer service support team at *********************************** with your order number and your troublesome experience with your order and they will gladly assist you. Please allow 24 hours for someone to respond back.

            Customer response

            01/02/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            Their response in a generated response that doesn't even correspond to the request for refund I have continued to ask for. 

             

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            ******** ********




             

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          BBB Rating & Accreditation

          F

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          Contact Information

          2037 86th St Fl 2

          Brooklyn, NY 11214-3203

          Visit Website
          (844) 786-5227

          Customer Complaints Summary

          339 total complaints in the last 3 years.

          116 complaints closed in the last 12 months.

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