Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the subscription from Oar Health in October of 2024. I then cancelled subscription in November of 2024. Now in March 3 2025 another $354? Was taken out of my checking. I have contacted but no luck with their response. I need help to have money refunded

  Business Response

  Date: 03/05/2025

  Thank you for giving Oar Health a try! We're sorry this didn't work out for you. We have no record of your cancellation in November. However, as an act of good faith, we have refunded your last medication shipment.
  
  Best of luck in your journey!

  Team Oar Health

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this medicine from ********* and it was filled by Health Warehouse. I was not asked for insurance information, but I provided a form to be completed after I paid for and received the medicine. Oar Health e-mailed their own documents that did not meet the requirements of my insurance company; however, I sent it to FL Blue anyway. FL Blue rejected the form due to not meeting its criteria.I told Oar Health and asked them again to complete the form. Oar Health now tells me they do not participate with any insurance companies. That's fine, but I'd like to file a claim for the medicine, since that is covered by my health insurance company. They now tell me that Health Warehouse needs to complete the form, which seems strange since they were not the prescriber. Health Warehouse won't respond or act on this request.Oar Health has no published phone number that I can locate; Health Warehouse's number is ************. They are in **. I'm seeking $169 since the attached form indicates my health insurance would bill me just $300 for the medicine I received.Thank you,**** ********

  Business Response

  Date: 02/04/2025

  As per the terms of our website (******************************************) Oar Health does not accept insurance. However, as a sign of good faith, we have refunded this member in full and cancelled their ongoing subscription.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sent prescription without a doctors visit. They prescribed a controlled substance without a medical visit. I paid initially for three months of medication. I canceled my subscription online and a year later they renewed it without a doctors visit and sent the prescription without a medical doctors visit. They claimed that I didnt cancel yet I did cancel online through their website but sent a prescription without a doctors visit and claimed I never canceled

  Business Response

  Date: 12/19/2024

  Thank you for sharing your feedback and for trusting Oar Health with your care. We appreciate the opportunity to clarify a few points. While we would normally address these items more fully, we are limited in what we can share to protect our privacy policy.
  

  -The member initially enrolled in a twelve-month plan, not a three-month plan.
  

  -The prescribed medication offered through Oar Health is not a controlled substance. It is ***-approved for its indicated use and is included on the World Health Organizations (WHO) Essential Medicines List (EML).
  

  -At the time of the second shipment, the members prescription remained valid. No additional medical consultation was required.
  

  -We have no record of the member canceling their subscription prior to the shipment date.
  

  -Due to legal requirements, prescription medications cannot be returned or reused once they have left the pharmacys custody.
  

  Nevertheless, as a gesture of goodwill, we issued a full refund to the member on December 14th. We value their input and have taken action to improve clarity by updating the returns policy language on our website. In addition, to help prevent any unwanted shipments or charges, we now send SMS notifications alongside reminder emails before each renewal, giving members ample time to delay or cancel if they wish.
  

  Thank you again for your feedback and for working with us to continuously improve.

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam! They intentionally tell you the cost of rx is *****. They dispense and bill a years worth of medication. This is unheard of,my husband is a pharmacist, we owned 5 clinical pharmacies in **. Never in 25 years did we dispense and bill a years worth of meds. They billed me ******, I had a terrible reaction, ****************, dizziness, depersonalization, headache, light and sound sensitivity Among other things, I was sick for about 36 hours after first dose. I tried to reach out to a provider sent 2 messages, absolutely no response! This is malpractice! I cant use the balance of rx (359 pills) and I want a refund for the $******.This is a terrible way to run a company, potentially injuring patients by ignoring emails when in distress. When I contacted customer service via text, ******* ( bot) as in surely we just ripped you off, told me to basically read the fine print its ***** a month billed at once! No physician would have a treatment plan like this. Im going to the ************** as well as the ***, *** and the *** ~ they advertise these lies on tv.Stay away from this company ~ its so bad in many ways beyond the money. . You could be seriously harmed and they are completely unaccountable. I expect a full refund ! *** filed a dispute with my *********** Never let someone take advantage of you like this, they are preying on vulnerable people with addiction issues. If I dont receive a refund , I will move forward with an attorney, my son can help me! My husbands NPI number is available if you need proof of who we are. He is disgusted by this program as well! No phone number for these cretins either. Only text messages and they want 2 days to respond, an individual could be in very bad shape with a bad interaction or response and they ignore you once they have your money. Absolutely Deplorable.

  Business Response

  Date: 11/11/2024

  We are very sorry to hear that this member had a negative experience. While all prices and terms are disclosed at the time of purchase, we take this feedback seriously and will seek opportunities to make prices and terms clearer to all customers.

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Agreement terms are not made clear, they advertise on tv also touting ***** a month. It is irresponsible and a poor business practice to bill a 360 day supply without knowing how a patient will respond. Im asking for a refund. I will mail the 359 balance of pills back. Your pharmacy can Return to Stock/Return to wholesaler or send back with outdates. I know this because I owned 5 pharmacies in ********* 
  if I do not get a refund ! I will escalate this to the *************** and the other government agencies. 
  There is no excuse why I cant receive a refund! As I stated, Ill mail your unused medication back. That is legal. 
  what you are doing g to patients is illegal and unethical. There are so many bad reviews out there. I should have done more due diligence.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *********
  
  
  
  
   
  

  Business Response

  Date: 11/13/2024

  Although we generally do not provide refunds, as described in the terms agreed to by all customers, we have issued this customer a full refund. While it may take a few days to show up on her card statement, it is on the way.

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for weeks to get the information I need from this company to submit my bill to my medical spending account. However, they refuse to provide the exact amount I was charged for my "prescription" alone, which means my account will not reimburse me. Instead, they combine the "membership fee" with the medication cost, which is misleading since I cannot confirm the actual cost of the medication for myself or my medical spending account. They have no contact number, and now they are not responding to my emails.

  Business Response

  Date: 11/11/2024

  We are very sorry to hear that this customer has had trouble getting an itemized receipt. This is something that our support team can typically provide, so we will look into why that did not happen in this case.

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As I indicated in my original complaint, I have been in continuous communication with "*******" from customer support, who has repeatedly refused to provide an itemized receipt, despite numerous emails requesting it. Attached is a document detailing my repeated attempts to resolve this issue, which have been met with responses feigning confusion over the meaning of "itemized receipt"even after I supplied both an example and a formal definition. I view this response from Oar as nothing more than an attempt to delay the process, avoid accountability, and give the appearance of providing customer support without actually addressing the issue.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *********
  
  
  
  
   
  

  Business Response

  Date: 11/13/2024

  Thank you to this customer for providing more detail. We have sent a more detailed receipt.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. On 7/22/24 I ordered a prescription from oar health. The package was never delivered. I asked for a refund and it was refused even though I never ever received any product or shipment from them at all. I was charged $469.00 and an additional $50.00 charge for a total of $519.00 on my Mastercard ending in ****. I later disputed the card with ********* and they credited me initially. Later on the credit was reversed so I was then charged the $519.00 again, still while never receiving any shipment at all. The invoice number for the $469.00 is as follows #************* The additional $50.00 charge is listed on my credit card statement provided. I am just looking to get a refund for $519.00 for merchandise I never received and no longer want after dealing with this difficult company. Thank you

  Business Response

  Date: 10/28/2024

  We are sorry to hear that this member did not receive his medication. Because he has chosen to dispute the charges through his bank, we cannot take further such as issuing a refund as both parties must wait for the dispute to be resolved.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested cancelation of my subscription immediately upon being notified of impending shipment; said shipment has not yet been sent and the company is still refusing not to send it or ship it to me. Their practice is to bill without warning or authorization and to refuse to ship even after being contacted, well within the reasonable timeframe to do so. This is clearly documented across internet reviews, Oar Health is a bad faith actor that abuses subscription schemes to take advantage of profoundly vulnerable patients

  Business Response

  Date: 08/15/2024

  We bill customers in accordance with our subscription terms, which all customers affirmatively agree to upon signup, and which are publicly available at: *********************************************************.

  As the terms state:
  
  Subscription Duration and Automatic Renewals.
  Subscription durations may have different ranges depending on your Subscription cycle preference (e.g., monthly, quarterly, bi-annually and annually). Your Subscription will automatically renew at the beginning of each Subscription cycle unless you cancel the Subscription before the beginning of its next cycle. In order to avoid charges to your preferred payment method, you must cancel before a Subscription or Subscription renewal begins. Subscriptions can only be assigned to one user at a time; they cannot be shared. Upon expiration of a Subscription, access will be blocked.
  
  Cancellations
  To cancel a Subscription renewal, please log in to your account, navigate to your profile, and select the option to cancel your subscription. You may only cancel a Subscription before a Subscription cycle begins. For example, if you are set to begin a yearly Subscription in January, you may cancel the Subscription before January. You may not cancel a Subscription cycle that has already begun and has yet to end.

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to get a refund. While on the website. It shown $39 per month for a year. I was not under the assumption it would charge the full year in advance. I immediately messaged the company before it shipped on what happened. Oar didnt respond until after it shipped. Then sent me a message today they do not do refunds. This screams a scam. They have you pay a consultation fee with your credit information then explain a medical advisor will reach out. They ask one question and then boom they charge you without another word.This seems like a shady business practice.

  Business Response

  Date: 06/10/2024

  We are sorry to hear that this customer did not understand our payment terms or refund policy. Both are explained in our terms of use and subscription terms, which customers are required to review and agree to before sign-up:
  ***********************************************************
  *********************************************************

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ***'s service, and I took a questionnaire and paid $50.00 for an initial doctors visit. After submitting my payment Chase fraud notified me that OAR Health had just attempted to authorize $237.00. My bank declined the transaction as fraud and I immediately contacted OAR ***************** They don't have a phone number that you can use so your forced to send a message.OAR does not disclose this membership fee any where prior to paying for the doctor, which is a scam. Had I know about your membership fee upfront I would have never paid the $50.00 fee. I feel like I was mislead and I would like a full refund.

  Business Response

  Date: 05/17/2024

  We are very sorry to hear that this member was surprised by a charge to his card. However, we clearly disclose our membership fees in the attached screen that all members must view and select a plan option on before making their initial payment.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 15 I enrolled in Oar Healths program, I paid $50 for a medical evaluation and $297 for a prescription, which Ive yet to receive. My primary complaint is that the company doesnt offer any way to speak with someone to help resolve a problem. The phone number listed here is not valid. ************. I see a tracking number for a package which was returned to sender (Nov 18) because the mailing address wasnt sufficient for USPO to deliver. I dont know if that was my error, or the shipping person from Oar Health, but it would seem logical that a shipping person would be required to check an address before sending an **. The original shipment address was missing the street info. When I didnt receive the ** by the date Nov 26 as shown on my patient portal, I sent multiple emails and messages through the portal, advising them of this problem. I finally received an email several days later, advising me of a new tracking number, with a delivery date of Dec 2. When this second package didnt arrive, I checked and the tracking which shows delivery completed to an address in *******. I never provided an address in ******* as I live in ********, so Im not sure whats going on now. *** sent messages again asking for someone to please help me get this straightened out, I received an auto reply, and so now Im asking that someone from this company research this issue and call me to advise how this will be resolved within a reasonable period of time. *** spent hours trying to just get in touch with someone. The information on the patient portal is wrong, still showing the old tracking from the item returned to sender, and there isnt any way to contact them outside of email. Im hoping this company is legitimate, I did research before making the choice to work with them, but Im frustrated now that I still havent received the meds.

  Business Response

  Date: 12/05/2023

  After communicating with *****, we discovered that her package was sent to an incorrect address. We shipped out a replacement via overnight delivery and believe that this will resolve the issue. We apologize for the inconvenience and confusion.

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************