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Business Profile

Towing Company

Dreamwork Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found out my vehicle was towed at 11am, I immediately called the towing company because I had my car GPS, and he answered the phone very angrily and would not answer any questions and kept saying you have to come in. I went there at 12:30pm and I wanted to see the ticket I got on my car for the blocked driveway, but I was not allowed near my car or allowed to even inspect it until I paid. I asked to see pictures of the tow and they had questionable pictures at an angle to make it seem like I was blocking it, THEN was told I have to pay in CASH only and that they cant take credit card or zelle, I looked up online and legally they had to accept credit card, but was told don't belive anything on the internet. and at one point I kept asking questions about the tow and the cost and the guy just keep silent and said its up to his boss who wasn't there. I had work and a meeting so I gave up and just went to a ATM to pay 275 in cash so I can drive off with my car. THEY DID NOT WANT TO GIVE ME A RECEIPT OR ANYTHING, TOLD ME HE HAS NONE TO GIVE ME. $275 is more than double what I should have been charged legally, should have been $125.

    Customer Answer

    Date: 04/01/2024

    Better Business Bureau:

    At this time, I have not been contacted by Dreamwork Towing regarding complaint ID ********.

    Sincerely,

    *************************

Dreamwork Towing is NOT a BBB Accredited Business.

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