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Business Profile

Towing Company

Red Hook Recovery Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business towed my car on Friday afternoon. I called Saturday morning to pick up my car and the dispatcher informed me they are closed until Monday morning and there's nothing I can do until then, so now they are effectively holding my car hostage and racking up fees to charge me for additional days. I call them on Monday and am told they are open over the weekend and I could have picked up my carcomplete scammers, totally crooked, and taking advantage of people. Person over phone was rude, dishonest, and mocking me. Upon picking up my car, told to pay cash and not given any receipt and my car is making a strange noise that I will have to get inspected. How this business is legally operating is beyond me.

    Customer Answer

    Date: 03/22/2025

    Better Business Bureau:

    At this time, I have not been contacted by Red Hook Recovery Inc. regarding complaint ID ********.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/7/2025 This business is a scam. It preys on car accident victims. Stay away if *** approaches you once your vehicle comes out of the **** Carry tunnel/ Battery tunnel. He recovered my vehicle on a Wednesday night from the front of his yard. He told my wife $85 a day. Car was driven into his yard, not towed. Next day I wanted my car. He tried to convince me to leave it there but I wanted it at my body shop. He said $300. We set up a pickup and at time of pick up he said its now late so we postponed until 7am the next morning. At 730am he then said $385 and refused to release my car until I paid cash. This was supposed to be a $170 service that doubled. I had No choice but to pay him since he was holding my vehicle. ***** on this business. Taking advantage of women that get into car accidents. Ill probably never see a partial refund but I can at least keep others from falling victim to this scam artist.

    Customer Answer

    Date: 03/07/2025

    Better Business Bureau:

    At this time, I have not been contacted by Red Hook Recovery Inc. regarding complaint ID ********.

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From 9/12/24 I have been trying to get my car from these people. When I call the no one answering the phone. I went there over 10 days now and the gate is closed. I called ************ the number on the sign and the lady says she is just a dispatcher and gave me ************ another number supposedly the location of the car at *********************. I see the car but place is always closed.This is certainly a scam because they charge a daily storage fee, they longer the car sitting in the yard the more money I have to be. It seems in *** everything is so crooked. How does these people able to get away with this kind of ************* am I going to be able to get my car, I am paying $150.00 a night to stay here, this is not legal.

    Customer Answer

    Date: 10/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ****



     

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    tow yard charge $2700 to my insurance for 2 weeks in the yard. the receipt clearly states $125 tow 25$ additional for first 3 days and $27 thereafter. any sensible person can add the math and doesnt come up to close to $500. call the yard to get an explanation but was rudely slammed on the phone. this is tow yard is a theft! taking advantage of people in desperate situation.

    Customer Answer

    Date: 01/14/2024

    Better Business Bureau:

    At this time, I have not been contacted by Red Hook Recovery Inc. regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a car accident and the **** called the Redhook Recovery *** to tow my car off the road because I can't move the car. After signing the release form of my car, he did not reach out to my insurance company ***** to arrange to pick my car to transfer to ******************. Myself and ***** have tried multiple times to get the tow fee from Redhook Recovery so they can transfer my car. Redhook Recover ignore all our calls or during call he will put us on hold and hang up. They're holding my car hostage and racking up storage fee. When I was at the storage yard, there was another customer said they will not release his car unless they pay them cash. They're scamming people and pounding people's car. I've reach out the to **** office that was on my accident case, she said there is nothing they can do and I need to file a civil case. I just want to get my car our of that storage and get it fix.

    Customer Answer

    Date: 09/25/2023

    Better Business Bureau:

    My insurance has resolved the issue directly with the business. 

    Sincerely,

    *** *** ****  

Red Hook Recovery Inc. is NOT a BBB Accredited Business.

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