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Business Profile

Vehicle Transport

Xpress Auto Transport Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Reviews

Customer Review Ratings

4.45

Average of 66 Customer Reviews

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Review Details

  • David H

    Date: 08/25/2023

    David H

    Date: 08/25/2023

    Professional, patient, cheap, and reliable. ********************* was very attentive to my messages and made sure I was aware of everything that was going on.

    Xpress Auto Transport Inc

    Date: 09/23/2023

    Thank you for your kind words! We're delighted to hear that you had such a positive experience with our team at Xpress Auto Transport. Customer satisfaction is our top priority, and it's great to know that our commitment to excellence shines through. Safe travels with your vehicle, and don't hesitate to reach out if you ever need our services again!

  • Fred W

    Date: 08/23/2023

    Fred W

    Date: 08/23/2023

    ********************* is one of my favorite dispatches, he does his work very accurately and punctually.

    Xpress Auto Transport Inc

    Date: 09/23/2023

    Thank you for your kind words! We're delighted to hear that you had such a positive experience with our team at Xpress Auto Transport. Customer satisfaction is our top priority, and it's great to know that our commitment to excellence shines through. Safe travels with your vehicle, and don't hesitate to reach out if you ever need our services again!

  • Steve N

    Date: 08/23/2023

    Steve N

    Date: 08/23/2023

    ********************* is my favorite dispatcher for me.Ref: ***** **********************

    Xpress Auto Transport Inc

    Date: 09/23/2023

    Thank you for your kind words! We're delighted to hear that you had such a positive experience with our team at Xpress Auto Transport. Customer satisfaction is our top priority, and it's great to know that our commitment to excellence shines through. Safe travels with your vehicle, and don't hesitate to reach out if you ever need our services again!

  • Russell K

    Date: 08/21/2023

    Russell K

    Date: 08/21/2023

    Very attentive and professional, **** was very helpful. The driver they used was courteous and professional. Would recommend them to anyone who needs to ship a vehicle.

    Xpress Auto Transport Inc

    Date: 08/22/2023

    Thank you so much for taking the time to share your positive experience with Xpress Auto Transport on BBB. We truly appreciate your kind words and are delighted to hear that our team, especially ****, provided you with attentive and professional service.We are also thrilled that the driver assigned to your vehicle transport exhibited courtesy and professionalism throughout the process. Your recommendation means a lot to us, and we are grateful for the trust you've placed in our services.At Xpress Auto Transport, customer satisfaction is our ultimate goal, and it's reviews like yours that motivate us to continue delivering top-notch service to all our valued clients.Should you need any assistance in the future or have any questions, please don't hesitate to reach out. Thank you again for choosing us for your vehicle shipping needs.

    Xpress Auto Transport Inc

    Date: 09/23/2023

    Thank you for your kind words! We're delighted to hear that you had such a positive experience with our team at Xpress Auto Transport. Customer satisfaction is our top priority, and it's great to know that our commitment to excellence shines through. Safe travels with your vehicle, and don't hesitate to reach out if you ever need our services again!

  • Me M

    Date: 08/17/2023

    Me M

    Date: 08/17/2023

    Quick response and shipping service for my vehicle. Ended up paying $308 more than quoted amount due to driver asking more. Shipping company itself was great to deal with, but the driver was not.

    Xpress Auto Transport Inc

    Date: 08/22/2023

    Thank you for sharing your feedback about your experience with Xpress Auto Transport on BBB. We truly appreciate your input as it helps us continuously improve our services.We're glad to hear that our team provided a quick response and efficient shipping service for your vehicle. However, we apologize for any inconvenience caused by the discrepancy in the final amount you paid. We understand that unexpected costs can be frustrating, and we're here to address this matter.It's important to note that while we strive for transparency in our quoting process, there can be instances where drivers request additional compensation due to specific factors. We're actively working to enhance our communication with drivers to prevent such discrepancies in the future.We value your business and would like to make things right. Our team will reach out to you directly to discuss the situation further and find a resolution that aligns with your satisfaction.Thank you for choosing Xpress Auto Transport for your vehicle shipping needs. We look forward to resolving this matter and restoring your trust in our services.

  • LaPrice R

    Date: 08/15/2023

    LaPrice R

    Date: 08/15/2023

    They are a fraud company.. we set up for pick up and no one has responded...They need to be arrested

    Xpress Auto Transport Inc

    Date: 08/16/2023

    We are writing in response to your recent feedback regarding your experience with Xpress Auto Transport. We sincerely apologize for any inconvenience you encountered, and we appreciate the opportunity to address your concerns.Upon investigation, we found that the responsible agent who was assigned to your pick-up request was unexpectedly unavailable for a brief period due to personal circumstances. Unfortunately, this led to a temporary lapse in communication, for which we deeply regret.We understand the frustration this may have caused you, especially considering your scheduled pick-up date on August 16th. We recognize the importance of timely and consistent communication in ensuring a smooth transport process. We sincerely apologize for falling short of your expectations in this regard.It's important to note that the situation you experienced does not reflect our standard level of service. We are taking immediate steps to prevent similar incidents in the future, such as implementing backup communication channels and ensuring that our agents have proper coverage even during unforeseen circumstances.We genuinely value your feedback and would like to make things right. We are committed to reevaluating your transport needs and working with you to reschedule a pick-up that aligns with your convenience. Our team will be reaching out to you shortly to discuss the details and ensure a seamless resolution.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Please know that your satisfaction remains our top priority, and we are dedicated to restoring your trust in our services.Thank you for your time and consideration.

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