Business ProfileforVeterinary Emergency & Referral Group

This place has a pattern of harm. Please do something because they just post a number to call them claiming they care and no one ever gets back to you. One of our cats died last week and somehow VERG claimed to have lost the carrier case my wife brought our cat there in. VERG staff then had the disrespect to say they had no idea about the carrier suggesting maybe she never came in one and further distressing my wife. The cost of the carrier is not important, this is the last place our baby cat was alive and it meant something to us to have it. Shame on you VERG for treating my grieving family with disrespect. All the buzz words about dignity and quality of care are meaningless. To make it worse as Trans people and people of color we often face harassment and discrimination navigating spaces and my grieving wife dealt with a transphobic staff member during a time of intense loss. This is inappropriate behavior, its disgusting the lack of compassion many staff had. They claim to understand pets are part of the family - not our Black Trans family. Im sure they even find this post comical. On top of all of this that same staff member ran after my wife when she had left claiming she didnt pay - when she had. Compassion is free. Being a good human is free. When I called to speak to a supervisor just now I was told there was some available then when they heard what it was about no one was available. I understand its a very busy place however someone stole our dead cats carrier or claimed to have lost it you know who you are. Pets are family so take your pet somewhere else if you can help it because Im sure ****** (the only compassionate staff person) doesnt work everyday. Thank you ****** for your kindness.