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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I was called daily to the point of harassment , so I finally agreed to what they said was a renewal of my warranty on my ** washer and dryer in one of my homes. When I was going to complete the paperwork I searched my files and realized I hadnt purchased it since 2021 so I decided not to purchase the warranty. I emailed and informed them and never completed the paperwork yet they charged my credit card. Not sure how they had info unless from. 2021:but they should not charge a credit card without current authorization. When I contacted them about this, they ignored that they illegally charged my card without authorization and just said it will be refunded. What if I didnt notice the charge. They are scammers. Thanks.
Business response
07/11/2024
Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and resolved amicably.
CYA is receiving conflicting information from the customer whether or not they want to keep their policy active. Please call in to clarify and we will refund you if that is the outcome that you desire.
Please close this complaint as answered.
Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ************************* put this complaint in writing that I filed a warranty claim (CLAIM #******* ) with *** on 1/24/22 for my ******* Washer (MODEL # WA50M7450AW/A4 /SERIAL # **************** due to operational issues that caused the washer drum to make a loud squeaking sound when it's turned on and seems to be pushed down inside .The repairs for this claim were made and completed on 5/11/2022 . On 8/26/22 the issue retuned as if it was never repaired .The washer began producing the same noises that it made before with louder sound and was not functioning properly. On 9/1/22 I contacted *** ( Cover Your Assets) to address the issue and file a complaint regarding the service repair however I was directed to file a new warranty claim which is (CLAIM # *******) and upon filing the new warranty claim I found that I had to pay a new deductible of ****** to get serviced. I do not feel that I should have had to pay another deductible to get service on a repair for the same issue ,that was not repaired correctly the first time and so I reached out to *** by phone again to address my concerns regarding the extra service fee at the phone number provided which is ************** and no one answered , I left messages but no one returned my calls. After many unsuccessful attempts to contact ***** gave up and after some time wasn't able to locate receipts, proof of repairs, proof of warranty and other important information in order to proceed with a further complaint until just recently I was able to locate the information by email and now request assistance to get washer repaired .I request The *** repairs my washer as it was not repaired correctly from the original claimed filed which is CLAIM #******* ) and that I should not be responsible to pay a new service fee .Business response
02/05/2024
Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
Per the policy, a deductible must be paid for each claim that is filed for CYA unless it has failed within the rework period of 14 days and CYA is notified. This has fallen outside of that time period.
At this time, all of their policies have lapsed and are cancelled. Please close this complaint as resolved.
Customer response
02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I would like to be supplied with the *** policy so that I may review it before I make a decision rather to accept the business response as I was unaware of a 14 day rework time period/frame within the policy.[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
02/29/2024
CYA has allowed ample time to review this request. *** has also flagged this customer's account for fraud due to the amount of policies purchased and cancelled with claims being filed right away.
BBB please close this inquiry.
Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a warranty with ************************* Warranty #******* in November 2017.Before the original was to expire was contacted by CYA stating warranty was about to expire and ask if I wish to extend my warranty for $199. I did extend my warranty and the expiration date is February 8 , ****. I filled a claim on October 10, 2023 claim # *******. They denied the claim and stated they would refund my money for the purchase of the warranty. I purchased a warranty that would repair or replace my appliance. It appears to be a bait and switch where one warranty would cover the appliance but the second had an out in paragraph r, however, you do not get the terms and conditions until after you purchase the warranty,I sent the following letter (attached) and received an email October 22, 2023 from the relationship management team stating that my manager was ************************* and they would contact me in 24 hour. Have called several time and left call back number but no response.Business response
11/12/2023
Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and resolved amicably.
Per the terms and condition, CYA has provided the customer a refund of the policy premium, see below:
Should OEM support (i.e: parts, service options, etc.) or authorized service options no longer be available for a Covered Product, ADMINISTRATOR shall be excused from performance under this Plan.
CYA has adjudicated this policy per the terms and conditions, please close this complaint.
Initial Complaint
09/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
July 27, 2023 Sold an extende warranty via telEPHONIC SOLICI8TATION. cLAIMED WARRANT5Y EXPIRINGT. i AGREE, THEN CANCELLED WITH CREDIT CARD COMPANY AS i READ IT WAS A FRAUD. RECEIVED FOLLOWUP CALL ON SEPTTEMBER 29, 2023 BY ONE OF THE RUDEST SOLICITORS i HAVE EVER TALKED TO. HE WOULD BE BETTER CALLD"********** SLICK"!. ****, LOUD, ********* AND BELONGS WITH ARROGANT PJLITICAL FRIENDS. NEVER BUY FROM AGAIN. READ OTHER REVEWSNBusiness response
10/13/2023
Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
CYA has reviewed the warranty and a full refund was issued. Please close this claimInitial Complaint
09/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Attempting to get a warranty rep[air I encountered the obstacles detailed in the attachments. No communication, long delay, no diagnosing of problem, denial of any repair, and problem reoccurring within days of following only repair recommendation which was to unplug fridge for two days, necessitating transferring all goods to temp storage. After doing so and reloading remaining items, less that a week later same problem occurring and no response from CYA.Business response
10/13/2023
Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and settled amicably.
CPS has confirmed via the service center that the unit was repaired. If the unit requires more service, please contact us and file a new claim.Customer response
10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I was out of the country when my daughter said the repairman came. All she noted was he cleaned ice off of the freezer. He was supposed to change the thermistor to prevent problem from happening again. No paperwork was left and I don't know if he did that so I'm leaving claim open for a couple weeks to see if the problem reoccurs or is resolved.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
11/12/2023
This documentation can be requested from the service center directly. See their contact information below:
***** & SONS AUTHORIZED APPLIANCE CENTER
*************************************************************
**************Customer response
11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a warranty for my washer for $108.86 on 8/10/22 I filed a claim for washer malfunction on 9/29/22 Claim # ******* and paid a $95 service fee The washer was still not working properly so another claim was filed in October Claim # ******* and the repair finally made in November.At that time the washer started getting stuck before the spin cycle requiring draining all the water from the machine with a tiny hose and then retrieving a sock in the filter.In April emptying the machine and checking the filter did not resolve the issue so I filed a new Claim # ******* with another $95 service fee. This time the repairman emptied the machine and used a wire hanger to retrieve an adult sock way back beyond the filter. The tech then showed me that there is a 1" gap between the tub and door of the machine from the October/November repair that explains why smallish items keep getting stuck and stop the machine from working.I filed a new CLAIM #******* to resolve this ongoing issue and never received support from CYA despite numerous attempts to get the repair done.I left numerous messages for a supervisor to help resolve the issue. Despite emails and voicemails, I have not gotten a response for how CYA will resolve the issue of my faulty machine since their attempted repair last October/November.At this time I expect CYA to either repair the machine or refund me the $298.86 I paid them for the warranty and service fees.Business response
09/29/2023
Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
Per ** factory service: The customer refused to order the inner basket and requested a list of parts needed for repairs. No repairs were allowed to be done and the customer only wants a replacement.
It is CYA's obligation to repair units but our clients need to comply with the factory to complete them. At this time, the policy has elapsed and coverage has been closed as this claim was from 7 months ago.
Please close this complaint
Customer response
10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:As per our previous correspondence, I had reached out to CYA on numerous occasions both via phone and email and have not received any response. ******* factory service asked me about ordering the parts, I requested a conversation with a member of the managerial staff which was denied - noone returned my many messages. In my last conversation with a manager in August, I was told that CYA would reach out to ** and get back to me, that response never happened. I am still requesting that CYA refund me the monies paid to them both for the warranty and the 2 service call fees as they did provide the service they promised - a working machine.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer response
11/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:As per my previous emails, CYA did not return any of my calls during the duration of trying to resolve this issue. I need my money refunded as they did not stand by their warranty and repair the machine.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
11/27/2023
Please contact CYA at ************ to resolve your claimInitial Complaint
06/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On June 26, 2020 I purchased a three year extended warranty (Warranty#********) from CYA (Cover Your Assets) for $270. I tried to make a claim twice on a recliner that had the power cord ripped out by a robot vacuum. I paid the $100 deductible and CYA sent out a technician to inspect the recliner. Nothing happened after that. He stated that *** had rejected the claim and he never returned. I spent hours on the phone with this company and then just gave up. The contract is set to auto renew the 26th of this month. I have sent them a cancellation request and let them know why.Business response
07/05/2023
Thank you for bringing this matter to our attention. It is CYAs top priority to make sure every inquiry is responded to and resolved amicably.
CYA has cancelled the policy and has been trying to reach the customer to discuss their claim but have been unable to make contact. If you require assistance, please call ************
Customer response
08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I reject the response from the business. I have not received a call or voicemail from the business. I attempted to contact the business and their phone tree does not allow a non customer to reach a customer service representative.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business response
08/25/2023
A check has been issued for the refund which should arrive within 7 business days. Please **** this complaint as resolved.Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I opened a home warranty account in case of emergency needs for appliances, plumbing, and HVAC in May 2022. After 11 months with this account with CYA, I submitted a claim for repair of Air Conditioning system - April 2023. No action taken on their part. I was told they were looking for a contractor in my area. Nobody was sent.Submitted 2nd claim for repair of Hot water heater - May 2023 Paid an excessive fee to CYA and told they would reimburse for the hot water heater replacement service. Paid the plumbing service $925 to pickup and replace the hot water heater. Submitted the receipt to CYA after many calls to the claims department. No response for 6 weeks.Early May received an unauthorized debit for $199 for a monthly fee for CYA. Reported fraud to the bank and CYA later changed monthly fee back to $59. The real issue is non- service and monthly fees for 1 year with claim requests only after 10 months. Reviews online show absolutely zero positive comments for CYA. Some even refer to CYA as a fraudulent company and I am in agreement based on my experiences.Business response
07/05/2023
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CYA has refunded the client's deductible and cancelled their policy per their request. Should you require assistance, please reach out to ************************* by calling ************
Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received call about my warranty expiring in our washer.They had the info from the place of purchase and the brand of washer.They offer me a variety of different years of warranty.At different prices . I hung up and spoke to my wife about it .We decided to do the one year warranty. I was told a price of $109.89. I was not told that there would be a $125 deductible.I would not have done it if there was .I would like to terminate the warranty and get my $109.89 back .I will dispute with **************** and with the WARRANTY COMPANY.Business response
06/21/2023
CYA processed the customer's requested refund on 6/8/2023.Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In September 2022 I purchased a warranty for my fridge from CYA for $83.71. I was specifically told there would be no fees associated with using the warranty and could use it after 30 days for any issues. When I called for a service call in November they suddenly asked for a $125 fee. When I told them they had promised no fees they lied and claimed that is not what they said. I asked for a refund and to terminate the warranty since it was sold under false pretenses. They they refused and *********************** sent an email see below. When I called him they said they had an email and audio recording that I had agreed to pay these fees. I asked him to forward or share it with me since it is a total lie. ****** refused. I disputed it with citi and CYA sent a total false email claiming that I had agreed to this and thay have a audio recording that they reviewed. This it totally false and never happened. Please no one should do business with them they are a scam illegitimate business that makes it money off stealing from people. Please help me spread the word and get my refund. I saw the other reviews on BBB and wish I looked before since I am not the first victim.***** ************************************ ******************************************* **** *** *** ***** **** ** ******** ******** * ******** * ******* ******* *** ************************ ****************************** ******************************** ********* ** **** *** ***** ********* ******** * ********* *** ** **** ****** ** ***** ********** ***** *** ** ** ******** ** ******** ** **** ***** ** ******* ** ** *** ****** ****** ********** ****** ******* ** **** *** **** ****** *** **** ** ***** *** ** ** *** ******* *** ************* *************************** ** ************** ** ************************************ *** *******Business response
01/19/2023
CYA will be reimbursing the customer for their paid premium of $83.71. The customer can reach out to us at ************************************************************* with any questions - otherwise a refund will be processed to the customer's original payment method, provided a chargeback has not already been issued in their favor.
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Get a QuoteCustomer Complaints Summary
30 total complaints in the last 3 years.
11 complaints closed in the last 12 months.