Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I've had my fridge insured with them for 9 years, when it finally breaks they simply want to send me a check for $300 and close the claim because repairing is "not cost effective". The "settlement" barely covers the deductible and insurance premium paid this last renewal. And that was based off another 9 year old fridge with an ice maker, not my premium ******* with touchscreen.
Business response
11/12/2021
Thank you for bringing this matter to our attention. It is CYA's top priority to make sure every inquiry is responded to and settled amicably.
CYA has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied.Customer response
11/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** ** ********
Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a warranty (2*******) with CYA on July 16, 2020. When I purchased the warranty, I was told if the appliance can not be fixed, it will be replaced. On August 17, 2021, I filed a claim (*******) because my refrigerator stopped working. CYA sent a Samsung certified technician from ********* ********* to check my unit. The technician said they could not fix the sealed system issue that was found. CYA and Samsung both could not locate another certified technician to service my unit. My warranty is with CYA not Samsung. Manager #1 advised me to get another estimate which I would be reimbursed for. SQServicers came to my home on August 31, 2021 and they also would not fix the sealed system issue. I paid $97 for the estimate which CYA has not refunded me in addition to my broken unit. Manager #2 and Manager #3 from CYA have both been unable to resolve my claim. The customer service is deplorable and I seek your help to resolve this matter.Business response
11/01/2021
Tell us why here...Thank you for bringing this matter to our attention. It is CPS’s top priority to make sure every inquiry is responded to and settled amicably. CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied.Customer response
11/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help in resolving this matter. My refrigerator broke on August 17th and I honestly feel if I didn’t file a complaint with your agency, I would still be getting the royal runaround.
Sincerely,
***** ***********
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
32 total complaints in the last 3 years.
12 complaints closed in the last 12 months.