42 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from brian c
1 star06/25/2024
Beware of this company!I used template monster in the past and had no problems however, recently I purchased tow templates with the installation/setup add on service and it was a nightmare. Not only did they NOT get the templates to install after 1 month of going back and forth and getting the run around (asking for the same login information over and over), they said that I would need to sign-up with HOST POPPA because they know it will work. So I gave them access to HOST POPPA and they still never successfully installed the templates. I asked for a refund 3 times during this mess via their chat and via email (because they never answered the phone) and they eventually ghosted me even after they said they would refund me. So I disputed my credit card charge with my CC company and Template Monster lied to my credit card and claimed that they installed my templates with no problems.I would recommend staying away from ******* and this company as they are not to be trusted!Review from John B
5 stars06/19/2024
Exceptional service. With so many choices I a need help on occasion. The team is knowledgeable quick to help and very courteous. This template site helps me to jump start my builds making me and saving me money!Review from John P
5 stars05/18/2024
I had some questions and needed clarification in regards some of the subscription services that TemplateMonster offered. ******** was very responsive and knowledgable and very helpful. She also sent me links to other services that would give me discounts through TempleMonster. It was a very satisfying conversation and all of my questions were answered and then some.Review from Saman K
1 star04/25/2024
I used live chat to get information about using the 'metalogic' template, which our office purchased. I spoke with *****, but unfortunately, it was a disappointing experience!!!Review from Scott C
5 stars04/22/2024
The template was downloaded as promised, and **** was extremely responsive. Thank you for your assistance!Review from Shawn P
5 stars02/25/2024
I'm currently in the process of replacing a service I've come to despise and needed some assistance. Not only did I get a live person within moments, which is a HUGE deal with me, I was also fortunate enough to get someone who clearly knew their products and wasted no time pointing me in the right direction. As if this wasn't enough, this person didn't try to pressure me into buying something I didn't want. What more could a guy ask for?Review from Roman G
5 stars01/23/2024
Great service. A lot of templates. Great support in chat. ThanksReview from Miyuki D
4 stars01/17/2024
Good customer service, and prompt response within the chat. The lady understood properly from my explaining rough with small knowledge.Review from Justin L
5 stars01/16/2024
A very pleasant communication experience, I purchased lifelong customization. The beautiful templates inside fit my needs perfectly.Review from Gene W
5 stars12/07/2023
***** did a great job helping us! Highly recommended support and service for templates.
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