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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took out a Loan at my Job, M&T locked me out my account and card due to me depositing the check. The Manager told me that Although I been with the Bank for over 20 years, Mr Maxwell M******** said I am a unique case and I don't submit checks on my account. What he was saying I was Broke, and Black and what am I doing with this check. My Job is the IRS and the check was from the IRS. AND NOW I can't pay my bills due to them holding my money. And Mr. M******** was yelling and loud with me in the Bank, I held my tongue but I am Not Happy. I WANT this rectified Now.
Business response
07/08/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I just opened a bank account a week or two ago cause I wanted a better bank than **** ***** and I set up my direct deposit for my job to go to this bank but my deposit has yet to show up and no one gives a correct answer or what the issue and how they can resolve it the keep saying after midnight or in the afternoon or have I check with my employer I did all that and nothing has showed up.Business response
06/25/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have tried approaching my bank in order to settle my fraudulent transactions but they have been unresponsive to me. I have sent several letters to them but I have received no response. 805,137.23 USD was taken from me an my family through the services of M&T Bank. I am asking for BBB to help me reach out to M&T and resolve my complaints.Business response
06/06/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Customer response
06/12/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******** *************Initial Complaint
05/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got an RV loan through M and T bank and I have been making additional payments in an effort to pay off the loan quicker. What happens is they take the extra payment, add it to the interest, instead of the principle and push my due date out! I called and spoke with a representative and she said "sorry that's how we handle additional payments". Very frustrating...looking for other options.Business response
06/07/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ii sent myself a wire from my business account from a delaware bank to my personal acct with M&T. When the wire went through no hold was placed on the funds. I went into a M&T branch and the extremely rude branch manager would not allow me to withdraw the funds and accused me of being evasive because i wouldn’t tell her what i was using MY money for. I left that branch to try another branch and she placed a hold on my funds for being fraudulent. Called the help center and was told only the person that placed the hold can help or do anything …i simply want my money…Business response
06/10/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
05/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
7/11/23 used M&T **** credit card to pay for driveway resurfacing to Official Asphalt of NY for the amount of $8112.00. 7/14/23 started dispute of charges process at the request of merchant who claimed they did not receive payment. M&T representative stated a decision usually take 10-14 days. The charge was removed from the credit card statement. Through out July and August the merchant continued to inform us he had not been paid. 8/31/23 we cancelled the dispute not understanding what that meant and paid the merchant by check.The charge re-appeared on the October statement. We questioned the merchant has to receiving the payment twice which they stated they did not receive duplicate payments. We talked with M&T and they stated Official Asphalt was paid, The merchant continues to deny duplicate payment and a $8112.00 driveway job has cost us 15,912.00. Where did the $8112.00 go?Business response
06/10/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Customer response
06/13/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *******Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Violating my privacy and confidentiality.Business response
06/10/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Business response
06/14/2024
Please see attached.Customer response
06/17/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. there is no way he new the amount before i did. I want a copy of your policy and procedures. Due to the situation it has caused me to have a panic attack and unable to get my families things. I will contact a lawyer regarding this matter. Regards, ******* ******Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a letter from the State Controller Office regarding money I am owed from MT&T bank that has been unclaimed. I have until June 1, 2024 to contact them to receive. I have called MT&T 3 times to the number that is given on the letter. It goes automatically to voicemail with a promise of a call back within 1 business day. I’m not receiving any calls back from them and it’s close to June 1st and I want to make sure that I receive my money. IBusiness response
06/05/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Customer response
06/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******
Initial Complaint
05/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I’m filing this complaint against M&T banks customer support, fraud support, and online banking. About a week ago I called very early in the morning to file a dispute for a bank to bank transfer that had happened in my savings account. For starters the girl who did the dispute for me, she didn’t ask any of the questions that I’ve been asked the other time that I filed a dispute and when she was done she put me on hold and ended up transferring me to a girl in the fraud department. This girl wasn’t helpful at all and honestly idk why I was even transferred to fraud in the first place, but she put a block on my account and told me I’d have to call the next day to get the block removed. Why she put a block on my account on the first place is beyond me, but moving forward, I ended up canceling the dispute with a guy named Chris from the fraud dept. that same phone call he stated he was going to contact online support and get the block removed. I’m assuming he didn’t do that because there is still a block on my account. I haven’t been able to make it into a branch because I work during business hours and by the time I get off work-the banks are closed. Otherwise I would’ve went to a branch and had this all taken care of a week ago. I’ve opened a new account online and received the debit card for that account as well as a new debit card for the account the block was put on-I activated both cards but when I went to use the one-again I was met with a block message. I’ve called customer service again today and spoke to someone in the fraud dept-her name was Michelle-during the call she had an attitude from the start because I had asked to speak with a supervisor. She wouldn’t get me one and long story short she again told me I needed to go to my branch and verify I am who I am-I asked her to please send a note or whatever to have a sup call me back and again she refused. This is totally uncalled for and the block is UNJUSTIFIED and needs to be removed! I need to pay bills!Business response
06/03/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
5-15-24 MT Bank cancelled my credit card, without warning or telling me. I found out when my card was declined. 5-3-24 ******* ******* reported a missing checkbook to MT Bank 5-9 I attempted to get funds from a joint MT account of which I am POA of for **** ******* at Hockessin Branch. They stated the account was frozen, as was another account I'm POA for **** *******. I called Jazmin in NY, ###-###-#### and spoke to her and she stated that the account holders needed to call her. I stated **** had 3rd stroke and can't talk or walk and is in a nursing home. ******* was at ********** ** **** hospital having heart surgery. She stated an investigator will call me. No Investigator called me as of 5-15-24 5-15 I called MT asking why my card was canceled and they stated that ALL MY CARDS WILL BE CLOSED June 6, CHECKING ACCOUNT WILL BE CLOSED JUNE 12, AS WILL MY KIDS (********* AND ******, AS I'm CUSTODIAN ON THOSE ACCOUNTS, their debit and credit cards will also be closed June 6. They also stated the 2 accounts "m POA on for **** ******* will also be closed. ******* has 4 DIRECT DEPOSITS GOING INTO THE CHECK ING ACCOUNT AND CAN'T GET TO A NEW BANK, AS HE IS STILL IN THE HOSPITAL AND WILL BE FOR WEEKS. HE CANT GET TO MT BANK TO GET HIS MONEY OR CALL THE DIRECT DEPOSIT COMPANIES TO GIVE THEM NEW BACK ACCOUNT INFO, AS HE IS HAVING HEART SURGERY AT ********** ** **** HOSPITAL AND IS IN ICU. What kind of treatment of a 35 plus years customer is this? Why no investigation? Who do they think they are?Customer response
05/17/2024
Mt canceled mine and my family's debit cards 5-16. THEY BLOCKED A DIRECT DEPOSIT FROM MY EMPLOYER 5-17 AND ALSO BLOCKED A DIRECT DEPOSIT INTO ********* ******'S ACCOUNT from his employer. They blocked transfers out of MT bank to Chase for ********* ******. WE WERE TOLD BY MT BANK OUR ACCOUNTS WOULD BE OPEN UNTIL JUNE 13. We received no letters in the mail from MT bank!!!! ****** ******'s debit and credit card canceled May 16 with no notice to her.Business response
06/04/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.
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Contact Information
Customer Complaints Summary
679 total complaints in the last 3 years.
212 complaints closed in the last 12 months.