Complaints

This profile includes complaints for Alliant Capital Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alliant Capital Management, LLC

  1965 Sheridan Drive, Suite 100 Buffalo, NY 14223

• 

  Alliant Capital Management, LLC

  2825 W Galveston Rd Ste 7 Chandler, AZ 85226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company constantly keeps calling my job and my phone. I have no business with them and want it to stop or legal action will be taken

  Business Response

  Date: 05/07/2025

  
  Thank you for the opportunity to respond to Mr. ******’ complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint, and began our investigation. The following is a summation of that investigation.
  The account in question was placed with our organization on April 8, 2025.
  On April 9, 2025, an initial demand notice with 1692g disclosure was sent to the consumer.
  Between April 10, 2025, and April 28, 2025, a total of 12 phone attempts were made in compliance with
  Regulation F, to communicate with the consumer. These calls were made to the numbers provided to us
  on the account and were for the purpose of obtaining location information or to speak to the consumer
  regarding his personal business matter in our office.
  At this point, the account in question has been placed in a sequestered status. Our client is aware of the
  complaint, but it is up to our client to make their own determination on how to proceed with the
  account. The consumer will receive no further communication from our company.
  We wish to apologize to Mr. ****** for any inconvenience he feels he was caused by our attempts. It
  was not our intent to upset him but merely to establish contact regarding this matter.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management
  2 1 0 J o h n G l e n n D r i v e S u i t e 1 0 | A m h e r s t , N Y 1 4 2 2 8
  

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  
  
  
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calling me using a threatening tone saying that I have to call them today. Does not state who they are looking for or the debt.

  Business Response

  Date: 04/21/2025

  
  Thank you for the opportunity to respond to Ms. *****’ complaint regarding this issue.
  Upon receipt of this complaint, we did an in-depth investigation into the consumer’s concerns.
  The account in question was placed in our office by our client for the purpose of collections on July 19,
  2022.
  On July 21, 2022, the consumer entered into a payment arrangement with our office. With a couple of
  breaks, payments were made fairly consistently until March of 2024. There were attempts made to
  communicate with the consumer, but there was never a response. On April 8, 2025, there was a
  message left for the consumer to call us back.
  After reviewing the call, we do see that the associate that left the message used a tone that we do not
  approve of. The associate was disciplined according to our policies and procedures.
  Upon receipt of the consumer’s complaint, the consumer’s phone number was made inactive. No
  further communication has been attempted. There will be no future attempts at communication with
  the consumer per her request.
  The consumer’s account has been placed in a sequestered status and will be returned to our client. It
  will be up to them as to how they wish to proceed.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management
  

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a number scrubber (###-###-####) stating the name was ASHLEY S********. She was contacting me in an attempt to confirm location information for ****** ********. If you could be of any assistance or if I have the wrong number please call me back at ###-###-####. This call came in at 2:02 March 11 2025. Moments later, my sister messaged me stating she got a similar phone call from a number scrubber (863, as this is her area code), asking to verify HEALTH INFORMATION on ****** ******** and was concerned. I'll tell you right now, that I have not received letter, email, text or any other correspondence from this agency, who id's as alliance debt collection and that I have forgotten more about collection law than they will EVER learn in their combined entry level keyboard punching careers. Concerning family members with statements including HEALTH verification of a loved one is a downright dirty practice and y'all will pay for this. Looking forward to it! Thankfully, we have these recorded! message from family received at 2:15pm 03/11/2025 : Hi there! I got a call in regards to verifying health information for you? Is everything okay? As you sick? I didn't catch her name, but ####-###-#### is call back number is it a hospital?. I can call now to make sure you are okay. Weird!

  Business Response

  Date: 03/24/2025

  
  Thank you for the opportunity to respond to Ms. ********’s complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint, and began our investigation. The following is a summation of that investigation.
  The account in question was placed with our organization for the purpose of collections on February 10,
  2025.
  On February 11, 2025, an initial demand notice with 1692g disclosure was sent to the consumer.
  Between February 11, 2025, and March 11, 2025, our associates made a total of 7 telephone attempts
  to 5 separate numbers on the account in order to establish contact with the consumer. A total of 5
  messages were left on these calls. The other 2 calls were an invalid number and a live call where the
  individual offered to pass a message to the consumer. The purpose of these calls was to speak to the
  consumer or to obtain location information on the consumer so as to be able to communicate with her.
  This is in the confines of what we are allowed to do according to the FDCPA. Please see below.
  § 804. Acquisition of location information
  Any debt collector communicating with any person other than the consumer for the purpose of
  acquiring location information about the consumer shall --
  (1) identify himself, state that he is confirming or correcting location information concerning the
  consumer, and, only if expressly requested, identify his employer;
  (2) not state that such consumer owes any debt;
  (3) not communicate with any such person more than once unless requested to do so by such
  person or unless the debt collector reasonably believes that the earlier response of such person
  
  is erroneous or incomplete and that such person now has correct or complete location
  information;
  (4) not communicate by post card;
  (5) not use any language or symbol on any envelope or in the contents of any communication
  effected by the mails or telegram that indicates that the debt collector is in the debt collection
  business or that the communication relates to the collection of a debt; and
  (6) after the debt collector knows the consumer is represented by an attorney with regard to the
  subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
  not communicate with any person other than that attorney, unless the attorney fails to respond
  within a reasonable period of time to communication from the debt collector.
  15 USC 1692c
  All calls were reviewed and at no time, on any of the calls do we see where any of our associates
  mentioned anything about “health” verification. Our associates do mention “location” verification as
  that is one of our messages. ###-###-#### is a number that we give out for consumer’s to call us back.
  Upon receipt of the consumer’s complaint, the account in question was placed in a sequestered status
  and it will be returned to our client. It will be up to them as to how they wish to proceed with the
  account. The consumer has not, nor will she receive any further communication from our company.
  We wish to apologize to Ms. ******** for any inconvenience she feels she was caused by our attempts.
  It was not our intent to upset her but merely to establish contact regarding this matter.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  Date:03/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company over a year ago to pay a debt for a title loan I placed back in 2014. The company told me that once I paid the debt that they’d mail me my title for my truck back. I was unable to pay the full amount till about 2 months ago. I got an email stating that I paid the debt but I still haven’t received my title. I keep calling just to get no response or the run around. They even told me that since the account was paid it’s now closed and they can’t give me anymore information. I just want what Ben B**** said he’d give me once the debt was paid. It just seems to me they lied just to get me to pay them which is unethical and probably illegal. I’d really appreciate some help on this.

  Business Response

  Date: 03/20/2025

  
  Thank you for the opportunity to respond to Mr. *****’s complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint and began our investigation. The following is a summation of that investigation.
  The account in question was placed with our organization on July 10, 2023.
  On July 10, 2023, one of our associates received permission to speak with the consumer’s daughter who
  identified as *******. During this call the account was discussed. The consumer’s daughter stated that
  she would call us back by the end of the day.
  After not receiving the callback from the consumer’s daughter, our associate made several attempts
  between August 12, 2023, and October 26, 2023, to reach out to them. No response was ever received.
  On January 30, 2025, the consumer called in and spoke to our associate. During this call, the account
  was discussed and an arrangement was agreed upon. The consumer stated that he would have to call us
  back the next day to solidify the agreement.
  On January 31, 2025, the consumer and our associate spoke again. During this call, the account and
  agreement were once again discussed. The agreement was solidified and at the end of the call, the
  consumer’s daughter asked about getting the title back once the money went through. Our associate
  explained to them that he would give them the phone number to *** *****(which he did) and that they
  would be able to use the email showing that they had settled the account in our office to get their title
  back.
  On January 31, 2025, the consumer’s daughter contacted our client and asked how they can get their
  title back. Our client informed them, as we had done earlier, that they needed to contact *** ***** and
  provide them with the letter that was sent to them. This would enable them to get their title returned to
  them.
  We wish to apologize to Mr. ***** for any inconvenience or misunderstanding that there may have
  been while working with our company.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/25 at 9:46am I sent a detailed email communication requesting a validation of debt regarding their noncompliant debt collection practices, I have no business or signed contract with Alliant Capital Management and yet they keep calling and harassing me. Furthermore, I requested detailed information regarding their ability to collect on an alleged debt for approximately $11,171.22 and did not receive any communication. I did not receive debt validation information, no 1099c documentation on this alleged debt, no contract agreement with my wet signature, no itemized payment history, no details regarding an aggravated value of purchase outlining what they paid for this alleged debt, and now they have violated my identity by sharing my personal information amongst a third party that I do not have business with. I demand fairness and compliance under the FDCPA, and it was not honored. The company representative(s) lied and said they sent me information and they did not! It has been well over 30 days since my request dated 1/2/25, and I have not 1.) received an acknowledgement of my cease-and-desist letter after placing it in writing on 1/2/25, and 2) detail debt validation documentation required by law including any contract in writing for review. This company has now created undue stress on me due to their illegal collection tactics. They have blatantly ignored my request and continue to harass me and likely my loved ones each time they call. They created an account in my name to collect an alleged debt without my consent. This constitutes aggravated identity theft by a third party and is a breach of my privacy. Under the Privacy of Consumer Financial Information Rule of Gramm Leach Bliley Act for sharing my nonpublic personal information to nonaffiliated third parties in attempt to collect debt that has not been validated to the consumer as requested and by law is willful negligence and noncompliant. I have been harassed after submitting cease and desist.

  Business Response

  Date: 02/24/2025

  
  
  Dear CFPB Representative: The following is in response to the consumer complaint submitted to the
  Consumer Financial Protection Bureau by Ms. **** ***** (Case Number: ***************).
  Upon receipt of this complaint, our office began an exhaustive investigation into this matter.
  The account in question was placed in our office for collection by our client on December 24, 2024.
  On December 26, 2024, an initial demand notice with 1692g disclosure was sent to the consumer. The
  consumer states in her complaint that ACM did not send out the media that was requested by her on
  January 1, 2025. The debt validation was requested on January 2, 2025. The media was mailed out to
  the consumer on February 4, 2025. The requested debt validation was sent to the address on file.
  We do see where one of our associates made a phone attempt to the consumer on February 11, 2025.
  This date is after the cease and desist that was requested by the consumer. The associate responsible
  will be disciplined according to our policies and procedures.
  As Alliant Capital Management does no report to credit agencies, we have no way to adjust anything on
  the consumer’s credit reports.
  Thank you for the opportunity to respond to the situation. If we can be of any further assistance to the
  Consumer Financial Protect Bureau regarding this matter, please feel free to contact us.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was diverted to make a payment to this company from ******** **********. I called Alliant Capital and made a full payment to settle my account on January 24, 2025. I was told by Denise that since it was a Friday, it would be a couple of days before I would receive a receipt or letter of account settled. I waited until Wednesday the next week and called to ask my a receipt. I was told that they would send the request to another department that handles all email inquiries. I also asked for paper copy. So again, I waited. Following week comes and no email or mail. I call again and the same response but with an attitude. As of February 11, I have yet to receive any kind of documentation on my settled account.

  Business Response

  Date: 02/24/2025

  
  Thank you for the opportunity to respond to Ms. ******** complaint regarding this issue.
  Upon receipt of this complaint, we did an in-depth investigation into the consumer’s concerns.
  Upon completion of our investigation, we found that we do not now, nor have we ever had an account
  for this consumer.
  On February 11, 2025, the consumer contacted our office and spoke to one of our representatives.
  During this call, it was explained to Ms. ******** that no account concerning her could be located.
  After a review of the attached documents provided by Ms. ********, it appears that the payment in
  question was made to a different company. We are unsure who **** is, but it appears that their
  website is *****************
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  
  
  
  
  

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting harassing phone calls from this agency, as well as my boss, my husband and who even knows who else they keep harassing trying to confirm "my location." I have zero known business with this organization, and have not received anything from them in the mail stating otherwise. This is extremely unprofessional and harassment.

  Business Response

  Date: 02/07/2025

  
  Thank you for the opportunity to respond to Ms. *******’ complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint, and began our investigation. The following is a summation of that investigation.
  The account in question was placed with our organization on October 2, 2024.
  On October 10, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
  Between October 15, 2024, and January 28, 2025, our associates made a total of 9 telephone attempts
  to 4 separate numbers on the account in order to establish contact with the consumer. The purpose of
  these calls was to speak to the consumer or to obtain location information on the consumer so as to be
  able to communicate with her. This is in the confines of what we are allowed to do according to the
  FDCPA. Please see below.
  § 804. Acquisition of location information
  Any debt collector communicating with any person other than the consumer for the purpose of
  acquiring location information about the consumer shall --
  (1) identify himself, state that he is confirming or correcting location information concerning the
  consumer, and, only if expressly requested, identify his employer;
  (2) not state that such consumer owes any debt;
  (3) not communicate with any such person more than once unless requested to do so by such
  person or unless the debt collector reasonably believes that the earlier response of such person
  is erroneous or incomplete and that such person now has correct or complete location
  information;
  (4) not communicate by post card;
  
  (5) not use any language or symbol on any envelope or in the contents of any communication
  effected by the mails or telegram that indicates that the debt collector is in the debt collection
  business or that the communication relates to the collection of a debt; and
  (6) after the debt collector knows the consumer is represented by an attorney with regard to the
  subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
  not communicate with any person other than that attorney, unless the attorney fails to respond
  within a reasonable period of time to communication from the debt collector.
  15 USC 1692c
  At this point, the account in question has been returned to our client. Our client is aware of the
  complaint, but it will be up to our client to make their own determination on how to proceed with the
  account. The consumer will receive no further communication from our company.
  We wish to apologize to Ms. ******* for any inconvenience she feels she was caused by our attempts. It
  was not our intent to upset her but merely to establish contact regarding this matter.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a copy of my credit reports and noticed a company by the ****** ***** online loan company. I spoke with a representative and advised this is a fraudulent account, emailed the police, and FTC report. I was advised that they sold this to a company called Alliant Capital. I called and spoke with Alliant Captial and advised them I have spoken with this company called ****** ***** whom referred me to this company I advised the account is fraudulent and offered to email the identity theft reports and was informed that I would have to pay $1 for them to view the account per the system that they used I refused to pay a the $1 and I was then advised there is nothing that they could do without me paying the $1 fee. This company refused to remove this from my credit report and refused to take my identity theft police and FTC report. This is unprofessional and I am requesting this account be removed from my credit bureau reports

  Business Response

  Date: 01/31/2025

  
  Thank you for the opportunity to respond to Ms. *******’s complaint regarding this issue.
  Upon receipt of this complaint, we did an in-depth investigation into the consumer’s issue.
  Working with the information provided to us by the consumer regarding this complaint, we do not see
  where we have now or have ever had an account for Ms. *******.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the last few months between april and may 2024-a company-Alliant Capital Management, that I have had no contact with at any point in my life began calling my cell phone numerous times, asking to know my location-which definitely is not acceptable to me. I do not want some random entity to have my personal information; it could be used for fraudulent purposes. Further the company has contacted my brother and; harassing family and acquaintances is not an acceptable practice of any legitimate business. Whatever, this company wants or is seeking, it is not appropriate or wanted. They need to stop all forms of contact to myself or people I know. Thanks for your attention on this matter.

  Business Response

  Date: 01/22/2025

  
  Thank you for the opportunity to respond to Mr. ********** complaint regarding our contacts.
  Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
  complaint and began our investigation. The following is a summation of that investigation.
  The account in question was placed with our organization on May 2, 2024.
  On May 3, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
  On May 6, 2024, one of our associates made 7 telephone attempts to 7 separate numbers on the
  account in order to establish contact with the consumer. A total of 5 messages were left on this date.
  One of the calls was a wrong number while the other identified as a relative who took a message. The
  purpose of these calls was to speak to the consumer or to obtain location information on the consumer
  so as to be able to communicate with him. This is in the confines of what we are allowed to do according
  to the FDCPA. Please see below.
  § 804. Acquisition of location information
  Any debt collector communicating with any person other than the consumer for the purpose of
  acquiring location information about the consumer shall --
  (1) identify himself, state that he is confirming or correcting location information concerning the
  consumer, and, only if expressly requested, identify his employer;
  (2) not state that such consumer owes any debt;
  (3) not communicate with any such person more than once unless requested to do so by such
  person or unless the debt collector reasonably believes that the earlier response of such person
  is erroneous or incomplete and that such person now has correct or complete location
  information;
  
  (4) not communicate by post card;
  (5) not use any language or symbol on any envelope or in the contents of any communication
  effected by the mails or telegram that indicates that the debt collector is in the debt collection
  business or that the communication relates to the collection of a debt; and
  (6) after the debt collector knows the consumer is represented by an attorney with regard to the
  subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
  not communicate with any person other than that attorney, unless the attorney fails to respond
  within a reasonable period of time to communication from the debt collector.
  15 USC 1692c
  On May 6, 2024, the consumer contacted our office. During this call we discussed the account
  information and payment arrangement was agreed upon. Mr. ******** honored this arrangement for 8
  months before filing this complaint.
  At this point, the account in question has been placed in a sequestered status. Our client is aware of the
  complaint, but it is up to our client to make their own determination on how to proceed with the
  account. The consumer will receive no further communication from our company.
  We wish to apologize to Mr. ******** for any inconvenience he feels he was caused by our attempts. It
  was not our intent to upset him but merely to establish contact regarding this matter.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16th my spouse was contacted by Alliant Capital Management to ascertain my whereabouts. He returned the call to an employee of ACM by the name of “Bill” who then told my husband that he was a debt collector and that I had an outstanding debt of $8100.00 and he was unable to contact me but had spoken to me previously. I am unaware of who “Bill” is, who “Bill” is collecting on behalf of but request that no person related to me in anyway be contacted again by Alliant Capital Management or their representatives. If I have debts, all debtors know my contact information and there is no need to contact anyone other than me. Georgia law and under the FDCPA no debt collector is allowed to disclose the information that “Bill” disclosed in this conversation with my spouse or any other related individual while representing Alliant Capital Management.

  Business Response

  Date: 12/30/2024

  
  Thank you for the opportunity to respond to Ms. *******’s complaint regarding this issue.
  Upon receipt of this complaint, we did an in-depth investigation into the consumer’s issue.
  The account in question was placed in our office for the purpose of collections on February 8, 2024.
  On February 9, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
  Alliant Capital Management wishes to apologize to the consumer for any issues that our
  communications may have caused her. It was never our intention to be of any inconvenience to the
  consumer.
  The associate in question will be disciplined in accordance with our disciplinary policy and procedure for
  any violations they may have caused.
  At this point, the account in question has been placed in a sequestered status. All telephone numbers
  associated with the consumer’s account have been removed. Our client is aware of the complaint, but it
  is up to our client to make their own determination on how to proceed with the account. The consumer
  will receive no further communication from our company.
  Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
  questions regarding this matter, please feel free to contact us.
  Regards,
  Compliance Department
  Alliant Capital Management