Credit Cards and Plans
First Capital Consumer Membership ServicesAbout
Important information
- Additional Info:The Bureau has requested basic information from this company.
The Bureau has not received a response. The Bureau opened its
file on February 12, 1998. The company is soliciting for credit cards for an advanced fee.
Based on BBB files, this company has an unsatisfactory record
with the Bureau due to patterns of complaints alleging problems with selling practices, problems with delivery, problems with
credit/billing procedures, unsatisfactory performance, problems obtaining promised refunds, and questionable advertising
practices.
On October 23, 2000, the Federal Trade Commission filed a
complaint against First Capital Consumer Membership Services.
The court entered a temporary restraining order providing
preliminary relief including appointing a temporary receiver
while the court considers the FTC's claim.
Any consumers who feel that they were billed for unauthorized
charges on their credit card may call a special hotline the FTC has set up at: (202)326-3160. Complaints can also be filed
with Phonebusters, by calling 888-495-8501. Phonebusters is the national deceptive telemarketing call center operated
by the Ontario, Canada, Provincial Police.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 338
Number of complaints processed by the BBB in last 12 months: 58
Complaints Concerned
Advertising Issues: 10 Outcome of all complaints -
Company did not respond: 5; Unpursuable: 5
Sales Issues: 240 Outcome of all complaints - Resolved: 77; Unresolved: 3; Company made every reasonable effort to Resolve: 6; Company did not respond: 122; Unpursuable: 32
Delivery Issues: 9
Outcome of all complaints - Resolved: 1; Unpursuable: 8
Guarantee or Warranty Issues: 1 Outcome of the complaint -
Company did not respond: 1
Refund or Exchange Issues: 47 Outcome of all complaints -
Resolved: 3; Company did not respond: 12; Unpursuable:
32
Customer Service Issues: 8 Outcome of all complaints -
Resolved: 2; Unresolved: 1; Company did not respond: 2;
Unpursuable: 3
Credit or Billing Issues: 23 Outcome of all complaints -
Resolved: 6; Company did not respond: 10; Unpursuable: 7
Business Details
- Local BBB:
- BBB Great West + Pacific
- BBB File Opened:
- 9/2/1998
- Alternate Names:
- Credit Card Registry
- First Card Procesisng
- Security services
- World Wide Telecom, Inc.
- Business Management:
- Mr. Glenn Erikson, Company Attorney
Additional Contact Information
- Principal Contacts
- Mr. Glenn Erikson, Company Attorney
- Customer Contacts
- Mr. Glenn Erikson, Company Attorney
- Additional Phone Numbers
- Other Phone: (716) 675-9718
- Other Phone: (716) 873-2400
- Other Phone: (716) 873-9441
- Other Phone: (716) 876-6281
Additional Information
- Business Categories
- Credit Cards and Plans
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