Complaints

This profile includes complaints for Fitness Singles's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fitness Singles has 10 locations, listed below.

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• 

  Fitness Singles

  Buffalo, NY 14219-2314

  
• 

  E-Unity Corporation Inc.

  PO Box 211761 Royal Palm Beach, FL 33421

  
• 

  Fitness Singles

  125 Pine St Hamburg, NY 14075

  
• 

  E-Unity Corporation Inc.

  PO Box 211761 Royal Palm Beach, FL 33421

  
• 

  E-Unity Corporation Inc.

  PO Box 211761 Royal Palm Beach, FL 33421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provided credit card information and chose a plan. I have been denied access to the site. I have made two attempts to contact Fitness singles directly and have received no communication from them. I am feeling that they are not acting in good faith.

  

  Business Response

  Date: 02/20/2025

  Thank you for contacting Fitness Singles through the BBB. We are here to assist with any concerns you may have regarding the service. Upon researching your request it looks like a paid subscription was purchased yesterday. There was a slight delay when you subscribed so we can do our normal security checks for new members. This is done to prevent fake profiles and spammers from joining our community. We noticed that you have been using the website today so we'll assume that the problem was resolved. Please let us know if we can be of further assistance.  

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site is a scam. I haven’t been able to login st all. Customer service is weak. Nobody helping. Paid $79 and it’s not even working They are sending messages to trick us and have a lot of scammers on their site. I want to cancel my profile, get the rest of my money back.

  

  Business Response

  Date: 02/10/2025

  We understand your frustration and want to address your concerns. After reviewing your account, we see that you have accessed it recently. If you're still experiencing login issues, please let us know, and we’d be happy to assist you.
  We also want to reassure you that Fitness Singles is not a scam. We have been online for over 20 years, providing a trusted platform for active singles. Our full-time team reviews all profiles and actively removes any accounts that violate our code of conduct, including those that send misleading or inappropriate messages.
  If you still wish to cancel, we are happy to provide a full refund. Please confirm, and we will process your request promptly.
  Let us know how you’d like to proceed—we’re here to help.

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up because it was advertised as a dating site for those who love sports/fitness. Kept getting emails about receiving messages but their website doesn’t function and cannot even delete my account. After reading other reviews I realize it’s a scam. I signed up through **..they need to ban this site.

  Customer Answer

  Date: 10/29/2024

  I would like the business to take down my photos, and close my account. This is a scam site, taking one’s information I believe. I cannot even login because the website is malfunctioning so far.

  

  Business Response

  Date: 10/30/2024

  Fitness Singles has been online since 2003 and has proudly served over two million members across five countries. Our business is run with very high ethical standards and we always try to make our customers happy. With regards to the issues you are experiencing we've searched our customer support ticketing system and we do not see any complaints or documented evidence of your issue so that we may assist you.  Since you are not satisfied and do not wish to give us the opportunity to troubleshoot your issue we will promptly remove your photos and all related account information from the website. 

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn't get what I paid for. I was a "free" member and then received emails saying I had unread messages from a few women who were nearby, attractive and around my age. I decided to pay for a subscription since you have to be a member to read and reply to messages. I then found that two of the profiles were completely gone. This company uses a deceptive tactic of conflating "messages" with "indicators of interest" even though they are both referred to as "messages" when you receive the email notification. They say you need a membership to read and reply to messages, so naturally you would assume that any message you received is from a paying member. Not the case. Free members can send an "indicator of interest" and you will see this described as a "message" with no way of knowing the person could never read or reply to your message once you sign up and pay the fee. I saw profiles where the age said they were more than 10 years older than what the user described themselves in their bio. So the account had been dormant for a decade. These accounts were among those suggested to me on the home page as "matches". Those people were never logging in again and the company knows this but keeps the profiles to boost numbers and make it seem like you have more potential matches. This site also has a senior user base. I'm nearly 40 and almost every user is considerably older than me or a thousand miles away. Another problem with this site is they "manually review" anything you do in your profile. They take hours to approve new photos added to your account. Then when I changed my main photo to one of these already approved photos, there is another approval process taking a whole day leaving me with a gray profile photo and reducing any chance of matches with the severely limited user base. I wanted a full refund for this awful and deceptive experience. Customer service said "sorry no refunds, you should have checked the profiles closer before paying"... that is not acceptable!

  

  Business Response

  Date: 11/08/2024

  Thank you for sharing your experience in such detail, and I’m sorry that it didn’t meet your expectations. I understand how frustrating it is when expectations from a subscription aren’t met, especially after seeing profiles that seem relevant to you and then discovering challenges in communication and profile verification.To address your points directly:1. Unread Messages vs. Indicators of Interest: I understand the importance of distinguishing between direct messages and interest indicators. Both types of communication appear in the same inbox to streamline interactions and encourage engagement from both new and existing subscribers. This approach is aimed at helping new members connect with others easily and feel welcomed to the community. Additionally, upon subscribing, members undergo an identity check, which helps foster a safer, more genuine environment for everyone. Your feedback about clarity is important, and I’ll make sure our team takes it into account for future improvements.2. Dormant and Older Profiles: We appreciate your concerns about profile activity. Please know that accounts with prolonged inactivity based on login history are routinely removed to ensure an active user base. It is not possible for an account that has not used the service for 10 years to be displayed as a match. It is more likely that the user may have uploaded a photo that is not reflective of their current age. Many dating members use the platform for a period, take breaks, and then return when new members join, so their profiles remain eligible to receive messages during these breaks. Regarding your concern about the age range of profiles, member demographics can vary by location, which may explain the higher number of senior profiles in your area. However, we recognize the importance of transparency in profile activity and will pass your feedback to our team to explore ways of better indicating recent activity for an improved experience.3. Photo Review Process: I apologize for the inconvenience with photo approvals. We have a manual review to ensure safety and quality for all members, but I understand this can delay profile updates. We’re exploring ways to streamline this process to minimize disruptions, and your experience highlights how critical this is.4. Subscription and Refund Policy: Your satisfaction is very important to us, and we want you to feel valued as a member. Although we typically do not offer refunds once a subscription has been activated and used, we will make an exception in this case and provide a full refund. We appreciate your feedback and will review your experience to help us improve our policies and ensure clarity for all our users moving forward.

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been over 5 years that I cancelled with Fitness single. I only signed up for 3 months trial and I'm still bombarded with emails daily. I had went to the prompt to cancel and remove my account but nothing is working. This is very upsetting. Please help to remove my account completely.

  

  Business Response

  Date: 08/22/2024

  Thank you for contacting Fitness Singles through the BBB. Upon further investigation it appears your account is still active as only the paid portion of the subscription was cancelled. The free membership is still active. 

  We have cancelled the account on your behalf and removed your profile from the website. 

   

• Initial Complaint

  Date:06/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using their platform assuming it was a serious dating site. I discovered very quickly that numerous profiles are fake as can be proven by running the profile pictures through reverse image searches. Serious platforms should take at least some precautionary measures in an attempt to avoid this. So subscribers be aware!

  

  Business Response

  Date: 07/16/2024

  Thank you for bringing your concerns to our attention. We'd like to address the claim that our dating site allows fake profiles.
  Firstly, we take the authenticity and safety of our users very seriously. Having been in business for 20 years, we have built a solid reputation for maintaining a trustworthy and reliable platform. Our 24/7 full-time staff meticulously reviews each and every profile and photo to ensure they meet our high standards.
  In addition to our dedicated team, we utilize advanced AI technology to detect and flag any suspicious activity. This dual approach helps us maintain the integrity of our community and provide a safe environment for all users. However, it is important to acknowledge that, despite our best efforts, it is impossible to spot every single fake profile. We continuously improve our systems and processes to minimize their presence.
  It's worth noting that you appear to be actively using our service, which suggests a continued trust in our platform. We are committed to addressing any issues you may have and ensuring your experience remains positive.
  If you have any specific concerns or examples of fake profiles, please reach out to our customer support team so we can investigate further and take appropriate action.
  Thank you for your understanding and continued support.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse to take my profile down even tho I cancelled my subscription. Because of this, I get multiple emails a day from men wanting reply’s thinking I’m still on the site. I’ve called 3 separate times and talked to two people and was supposed to get a call back… And nothing!!!!!!

  

  Business Response

  Date: 06/13/2024

  Thank you for reaching out to us. We apologize for any inconvenience you may have experienced.We want to assure you that canceling your account is a straightforward process. You can easily cancel your subscription by visiting the "My Account" section on our website. Simply follow the prompts, and your cancellation will be processed promptly. Keep in mind that the subscription is separate from the profile. If you want to remove your profile you can do this at any time by clicking "Cancel Free Membership" in the "My Account" area of the website.  Due to the difficulty you have experienced we have removed the profile for you. If you encounter any issues or need further assistance, please don't hesitate to contact our customer support team. We're here to help!Thank you for being a valued customer.Best regards,Fitness Singles Customer Support

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several month ago I cancelled my subscription with Fitness Singles. Tonight, 4/21/2024 I noted a transaction from ************* date 4/19/2024 in the amount of $59.99. I am demanding a full refund.

  

  Business Response

  Date: 04/24/2024

  Thank you for contacting Fitness Singles through the BBB. We have researched your issue and found that the paid subscription has not been cancelled so a new charge occurred on 4/19/24. Since you have not used the service after the renewal occurred we are happy to provide a full refund and cancel the service. 

   

   

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 6, 2024 55.95 CDN Membership for an online dating site Requested a refund 24 hours later after purchase date and refund is being refused. Contact was made through email on April 7 via their "contact form" on the website. No phone number is listed anywhere on their website. I received an email today April 9, 2024. Any company that I have ever dealt with has had a "grace period" of at least 1 business day usually more. I could not find their terms and conditions anywhere on their website. I have contacted the business via phone on April 9 and was told a message woyld be sent to upper management for a callback . The business has not attempted to resolve the issue ie no call back as of yet.

  

  Business Response

  Date: 04/17/2024

  I hope this message finds you well. Thank you for reaching out to us regarding your recent refund request for your digital subscription. We truly value your feedback and strive to ensure the best experience for all our customers.

  Could you kindly provide us with more details regarding your specific experience and what prompted the decision to request a refund despite the continued use of the service as recently as April 16th? Understanding the circumstances surrounding your request will enable us to assist you more effectively and ensure that we meet your expectations.
  

   

   

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They are asking for more deatils.    The only further details I want to provide is the fact that I did log into my account afther requested refund was requested in order to delete ALL information from the website. This seems to be an impossible  process??     The reason for cancelling is a very sensitive personal one which  I do not want to disclose and do not want to get into the details. As it can be deemed " life threatening"  So will not discuss further!!     I made the request less than 24 hours after I was charged the fees thefore I would think that there is a "grace period"  as most busines have  evan if stated non refundadble in their "terms and conditions"   That is just good bussiness sense...my opinion.     

  ***** ******
  
  
  

  
  

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined December 8 2023. I signed up for Fitness Singles to get matched to my profile, which included people in my own area, same ethnicity, same religion etc, but was very rarely getting that. I was mostly matched to people the total opposite of my profile. Twice I emailed them about this and they said I needed to fill out my profile which I had from the beginning, but they weren't sending me matches for that. They ignored my request and just said we don't refund, but I never saw a no refund policy, but regardless of that, I paid to get something they were not honoring on my end. They never tried to remedy and basically ignored my request to give me what I paid for.

  

  Business Response

  Date: 04/11/2024

  We extend our sincere apologies for the frustration and disappointment you experienced with our online dating service. Your feedback is invaluable to us, and we deeply regret that your matches did not meet your expectations or criteria. It's important to note that our ability to provide matches that meet your specific criteria can sometimes be limited, depending on various factors such as your location and the specific criteria you desire. While we strive to offer a diverse range of matches that align with your preferences, there are instances where our pool of potential matches may not fully meet your expectations.

  Please know that we take your concerns seriously and are committed to ensuring a positive experience for all our users. As a gesture of goodwill and to make amends for any inconvenience caused, we have initiated a full refund for your subscription.
  Additionally, we are constantly working to enhance our matching algorithms and improve the overall quality of matches. Your feedback will be instrumental in this process, and we appreciate your willingness to share your thoughts with us.