ComplaintsforThe Buffalo News
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
i have been a news customer most of my life sometimes there would be a production problem and would not recieve a paper which i understand but in the last month i was missing a paper several days a week /you call talk to robot stay on hold a long time not so friendly customer service the price i pay per month is expensive but i wanted my paper i called and canceled i will no longer play russian roulett with the RUDE ROBOT NEWSBusiness response
10/26/2021
I'm sorry about any previous issues that you had. I do see that your account has since been restarted. I will place a 30 day credit on your account.Initial Complaint
10/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I’ve been a Buffalo News subscriber for years and never had an issue with the paper being delivered up until 3 weeks or so when my regular delivery person no longer delivered for whatever reason. I didn’t receive a Sunday paper. I called a Buffalo News customer service rep & received credit. Then another day didn’t receive the paper.Called again.Most reps were nasty. I was receiving newspapers from the day before or all wet.I spoke to the route manager & she promised a manager would deliver it. Some days I would get it other days I wouldn’t.I ended cancelling the Buffalo News.I subscribe to another paper not knowing the news delivers that paper as well.Same thing paper shows up some days but most it doesn’t.I’ve communicated with the route manager & sometimes she will deliver it other she won’t. I received my Saturday paper on a Tues. Wed didn’t receive it. Just terrible service when the Buffalo News contracts with other newspapers to deliver there paper & never do.Who is in charge???Business response
10/26/2021
I'm sorry that you have been having issues with your Buffalo News delivery. After reviewing your account, I see that you stopped your Buffalo News account on 9/21/21 and a refund was issued. Unfortunately, we don't handle complaints for the ** **** which is the other publication that you subscribe to. Please contact their customer service at ***************Customer response
10/28/2021
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears The Buffalo News is not aware they signed a contract with The ** **** to deliver there papers.
The Buffalo News also contracts with th ** ***** and *** **** ****** ******* to deliver there newspapers. The person that replied to this response from The Buffalo News is clueless as well as there customer service which is useless. They have no supervisors or managers to speak with.No kidding I cancelled The Buffalo News but the Buffalo News has a contract with The ** **** to deliver there paper. Yes the Buffalo News carriers do deliver the ** ****. You might want to have someone at The Buffalo News reply who knows what’s going on because this person certainly doesn’t.
Business response
11/07/2021
A message has bee left for the carrier's manager to contact you in regards to delivery issues.Initial Complaint
08/30/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I never received my copy of the Sunday Buffalo News edition. I have been a subscriber to the News for over 30 years. I tried calling the News several times but either heard a recording with a wait time of more than a half hour (finally had to hang up, or was cut off altogether. I want a credit to my account for my missed paper.Business response
08/31/2021
Customer's account has been credited for the missed delivery. Sunday's & Monday's are our busiest days and is very hard to get through the phone line. You can always reach us by sending an email to ******************@********.com.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
172 total complaints in the last 3 years.
38 complaints closed in the last 12 months.