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Business Profile

Online Retailer

NUUBU

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order on January 28 2025 and have not received it. Contacted this business and they keep telling me it will ship soon from Ohio. It has not happened to this date April 8 2025. I will not use this business again, but I at least want a credit to our account if it is not going to be delivered.Thank You!

    Business Response

    Date: 04/16/2025

    Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that the customer may contact the bank directly regarding the pending transaction for follow-up, but we just wanted to let you know that it has been settled from our end.Please let us know if you have any questions or other inquiries that we can assist you with.Best regards,Nuubu Customer Support Team

    Customer Answer

    Date: 04/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** *******




  • Initial Complaint

    Date:02/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Nuubu.com products ONCE. Two months later they took 39.93 out again but I didn't sign up for recurring shipments and did not receive anything for the money taken.

    Business Response

    Date: 03/03/2025

    Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that the customer may contact the bank directly regarding the pending transaction for follow-up, but we just wanted to let you know that it has been settled from our end.Please let us know if you have any questions or other inquiries that we can assist you with.Best regards,Nuubu Customer Support Team

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I responded to an ad from Nuubu on the internet claiming they had a product that would get rid of toenail fungus. When I received multiple packages of the product, no where on the package did it even mention toenail fungus. I sent them an email that they sent me the wrong product and got an answer that they were very busy and it would be a while before they could get back to me. After over a week I received an answer that they don't make a product for toenail fungus. And that was all that was said. I saw other complaints on the bbb about people who ordered after seeing the ad for toenail fungus. So I'm not the only one who saw it. The order was placed around Feb 1, 2025 and the price I paid was $124.78 for a product that doesn't even exist. I would like a refund of $124.78 and this company should be put out of business.

    Business Response

    Date: 02/20/2025

    Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that the customer may contact the bank directly regarding the pending transaction for follow-up, but we just wanted to let you know that it has been settled from our end.Please let us know if you have any questions or other inquiries that we can assist you with.Best regards,Nuubu Customer Support Team

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Letter to merchant to no avail: they are just ignoring there 30 day gaurantee February 6, 2024 I am writing to express my extreme dissatisfaction with my recent order from Nuubu Company. I placed orders through Nuubuu and after I order I realized through various customer review that I have been taken. I ask them to cancel my order and refund my money several times even before it was shipped. However, they sent it Upon receiving the delivery, I emailed them, and they told me I it had a 30-day money back guarantee and that they would give me instruction for the return, However, I never received any instructions and email and call daily to no aval. I get the standard message we are too busy we will get back with you. I disputed with ****** also and the merchant told them it was received. Yes, it was but I want to return. I find this explanation unacceptable. • Lack of Communication • Inaccurate Order Fulfillment: they state that they have a 30-money guarantee, and I want a refund of 46.56. • Reoccurring Issue: • This experience has left me extremely disappointed and frustrated. I expect a prompt resolution to this issue. I request a full refund of my order immediately to PayPal. I will also report to you to the better business bureau. Sincerely, **** ****** **** ****** **** ** **** ******* **** ****** ** *****

    Business Response

    Date: 02/28/2025

    Dear Sir or Madam,We hope this message finds you well.We wanted to inform you that there is an ongoing chargeback on the customer's order. Please note that we are closely monitoring this case and will update the customer as soon as the payment processor concludes the investigation.Please let us know if you have any other questions or concerns. Thank you for your patience and understanding.Best regards,Nuubu Customer Support Team

  • Initial Complaint

    Date:01/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 foot pad and received 6 and was charged $68 I did not agree to $68 worth of these! po **** l

  • Initial Complaint

    Date:01/19/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has been issued multiple cease and desist notices that applied to them and their advertising partners dating back to 2021. On January 8th, 2024, I recieved another e-mail promoting their footpads that will cure all that ails me. ****************************************************************************************************************************************************************  Besides this brand of medicine that I thought went the way of the dodo with FDA being created. I want to know what does it take for my basic civil right to be left alone to be respected, since it seems they do not know how.

    Business Response

    Date: 02/06/2025

    Dear BBB,Thank you for bringing the Customer's issue to our attention.Firstly, we would like to affirm that the previous requests made by the Customer regarding the right "to be forgotten" has been made for other email address, and we have duly fulfilled those requests.  Moreover, following the check of our records, we have not identified any data associated with the email mentioned in the complain. Please find attached proof (Attachment No.1).However, we have identified that the email in question originated from one of our affiliate partners. While our affiliates are contractually obligated to comply with data privacy regulations and obtain customer consent for marketing communications, this particular affiliate acted independently, without our authorization or prior knowledge. As such, their actions were outside the scope of our established guidelines. We regret any inconvenience this may have caused.Please be assured that we have taken immediate corrective measures, including terminating our relationship with the affiliate and implementing stricter oversight to prevent similar occurrences.Furthermore, while we are not directly responsible for our affiliates’ data handling practices, we have ensured that any data associated with ***************** has been deleted from the affiliate’s records (see Attachment No. 2). Additionally, your request for email removal has been processed, and no further marketing communications should be received.We sincerely apologize for any confusion or inconvenience this may have caused. Your data privacy is important to us, and we are doing everything we can to ensure that your concerns are fully addressed.Sincerely,Nuubu

    Customer Answer

    Date: 02/06/2025

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I want to make it clear further violations of the notice will result in contact the FTC. Regards* **** ****

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an add online about a wonderful product for nail fungus. I decided to order these small treated pads to place on nail. The company sent me these pads to place on bottom of foot for detoxing. I tried to contact company several times on site for returns. I have heard nothing. They keep sending me info about countless other products. I feel I’ve been duped. I want a refund.

    Business Response

    Date: 01/30/2025

    Dear Sir or Madam,

    We hope this message finds you well.

    We would like to inform you that we have successfully resolved the customer's concern.

    We advise that the customer may contact PayPal directly regarding the pending transaction for follow-up, but we just wanted to let you know that it has been settled from our end.

    Please let us know if you have any questions or other inquiries that we can assist you with.



    Best regards,
    Nuubu Customer Support Team

    Customer Answer

    Date: 01/30/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *******




  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 packet to try it our but received and was billed $70 for six packets which I did not want. I tried to cancel the order as soon as I purchased but received a message that my order was already on the way and could not be cancelled. Now, in order to return all 6 unopened packets, I am supposed to return it to an address in Germany when the order was shipped out from New York. It would cost me $47 to ship it back to Germany plus fill out forms for international mailing. Why does it need to be shipped to Germany when it was sent from New York.

    Business Response

    Date: 01/15/2025

    Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that the customer may contact ****** directly regarding the pending transaction for follow-up, but we just wanted to let you know that it has been settled from our end.Please let us know if you have any questions or other inquiries that we can assist you with.Best regards,Nuubu Customer Support Team

  • Initial Complaint

    Date:12/16/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 9, I accidentally placed 3 separate orders, one cost $24.28, the other two were $15.79 each. I immediately notified Nuubu to cancel. Nuubu replied Immediately that due to high volume of emails there might be a delay in response time. Resent cancelation on December 10, Received the same Nuubu email. On Dec 11, I received email that order # ******* is on its way, The order contained 3 detox patches, The order date w as 2024-12-10, the day after I sent my first cancel request. The tracking # is **********************. The product was delivered December 14. I tried for hours to find out how to return the product and finally found rather detailed instructions to send the items to an address in Germany. I printed the label, packed the product and took it to the post office. The cost to send to Germany was $30.00. I wrote another email with my outrage about the German address mailing cost when the goods were sent to me from New York and received the same tired response from Nuubu. I just want my money back and a prepaid mailing label to return the goods.

    Business Response

    Date: 12/23/2024

    Dear Sir or Madam,

    We hope this message finds you well.

    We would like to inform you that we have successfully resolved the customer's concern.

    We advise that the customer may contact the bank directly regarding the pending transaction for follow-up, but we just wanted to let you know that it has been settled from our end.

    Please let us know if you have any questions or other inquiries that we can assist you with.



    Best regards,
    Nuubu Customer Support Team

    Customer Answer

    Date: 12/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    * * ********




  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 3 pack of nubuu from their online advertisement for $45 plus $5 shipping. It came within days. I have changed my mind after reading reviews and sought to return the item unopened. They complied and gave me a return address that is in Germany! It would cost more to return than I paid for the whole item when the business is located in my own state. I have been scammed.

    Business Response

    Date: 12/12/2024

    Dear Sir or Madam,We hope this message finds you well.We would like to inform you that we have successfully resolved the customer's concern.We advise that the customer may contact the bank directly regarding the pending transaction for follow-up, but we just wanted to let you know that it has been settled from our end.Please let us know if you have any questions or other inquiries that we can assist you with.Best regards,Nuubu Customer Support Team

    Customer Answer

    Date: 12/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******




NUUBU is NOT a BBB Accredited Business.

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