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Business Profile

Property Management

Landhouse Millicent Group Llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WEEKLY the power in MY unit goes out usually based on my NEIGHBOR blowing a fuse. This is super inconvenient and is now costing me money because I work from home full time. Each time this happens I call the emergency line as required by ********* ******* **** or whatever name they are using today. The maintenance team along with ******** *********r company have advised that the fuse/electricity box is super outdated and needs to be replaced. The maintenance team advised me over a month ago that they have put in a request on my behalf to have this done but their 'boss' hasn't contacted an electrician to do so. Every time I call the property management company's main number ************* listed on their tenant portal, ***************************************************************, I am given the run around & they ultimately send the same maintenance men out who can't properly fix the issue, only an electrician can. In addition, our basement floods MONTHLY with sewer feces and urine from OTHER units. The property management company sends the maintenance team to drain or suck up the water but NEVER properly cleans the now feces infected space. The maintenance team never comes with cleaning materials and have often asked for mine. This area should be properly, preferably professionally, cleaned as fecal matter from other people/units in my living quarters is HIGHLY UNSANITARY. I am not sure what else to do in this matter, other than move, which I am not financially able to do at this time. Overall, the property management company has not done their part to ensure their residence have a safe and clean living space but have no problem increasing rent.

    Customer Answer

    Date: 05/02/2023

    I included the business' phone number in my original compliant. ************.

  • Initial Complaint

    Date:05/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ceiling leaking from my bathroom, basement has flooded multiple times, other apartment issues with extremely slow response times (like weeks) and sometime no response at all from property management company.

Landhouse Millicent Group Llc is NOT a BBB Accredited Business.

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