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Business Profile

Computer Repair

PC Masters Tech Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this business to repair an **** screen back in the beginning of September of this year. I was told he would have to order a screen for the device and would need $175 for a deposit for the screen. I paid through **** ***. I was waiting weeks until I found out that the screen he bought came damaged. Therefore, I requested a refund because it was taking way too long just for an **** screen repair. He then guaranteed a refund by saying it directly in-person and by text message, and also said it would be expected to have the refund within a week. It’s been over two and a half months since that message, and every attempt to contact him gave no response. I went back in-person one time and he just said the same thing, “You will get your refund.” His number has now been disconnected and I can’t get any more updates. I need a way to get my guaranteed refund back because I know he is not going to do it. I have also gotten reports of local college students in Oswego having similar results with this guy. He lives where he works and is the owner/only employee. I can easily prove that no money was returned to me and that I gave him money for the deposit via **** *** and text messages from his (now disconnected) phone number.

PC Masters Tech Repair is NOT a BBB Accredited Business.

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