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Business Profile

Roofing Contractors

Sunset Roofing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2021 I hired them to put a front porch roof on a house at *** ****** road * ******* ******* ny. I was told the task would take all day as was a big job. It ended up being a lot less time to do the job and was not the higher price I was told on the phone. Upon finding it was done I asked why the roof was not connected to the ceiling of porch roof. Was told it was cosmetic. Hired a company to get rid of squirrels. Upon their work they discovered squirrels nesting between the roof they put on and the ceiling of porch roof. I have pictures to support this. Also shows nails going through just what they added. I would like them to fix this as this is not satisfactory. I got in contact several times and have not received calls back. It has been months. Last time I called was told the person was out of town and would call me. Never called. If they had to remove slats from porch ceiling roof that would have been fine. Now there is a space in between where the roof and ceiling don’t connect. I thought the job would take all day as I was told because if the size of the job. Not sure why it took half the time and half the cost. I want the job finished and corrected so the porch ceiling is attached to the roof. Time is if the essence as the snow will be getting into the spaces. I’m not willing to pay anything more. I need this job to be complete! Thank You ***** ******* 

    Business Response

    Date: 12/01/2022

    Called business and spoke with Angie who stated that they are aware of the complaint and will be having their reps review and set up appt with consumer for repair.

    Business Response

    Date: 12/13/2022

    We put you in the schedule to have a crew out on Monday, December 19th, weather permitting. If there are any changes we will make sure to get it done that week. 

     

    Customer Answer

    Date: 12/19/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BBB spoke with and confirmed with customer that issue was being resolved. Regards, ********* *******  

Sunset Roofing, LLC is BBB Accredited.

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