ComplaintsforG7 Computers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
COMPUTOR WAS NOT REPAIRED DOING SAME PROBLEM COMPUTOR STILL QUITING AND WAS NEVER OPENED UP THEY SAID THEY REPROGRAMED ONLY AS SOON AS COMPUTOR GETS WARM QUITS PLUS NOW WE HAVE INSTRUMENT CLUSTER PROBLEMS WE DIDNT HAVE BEFORE.TRYING TO CONTACT G7 ON PHONE AND EMAIL NO RESPONSEBusiness response
07/29/2024
Full refund was issued.Initial Complaint
07/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In early May I sent a defective computer toG7 Computers. Gave them my **** card number and they billed me for $275.00 Advertised as no charge if unrepairable. Invoice #******dated 5/12/24 states computer unrepairable. G7 only communicates by texting. Was told they couldn’t credit my credit card but could send me a check. I agreed. After several attempts by texting no refund. I can send you a picture of the receipt if you’d likeBusiness response
07/25/2024
Refund was issued in full.Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order with G7 computers to have them fix my ECM for my Audi car. Order was placed on June 22, 2024. I sent them the part and it was sent back to me claiming to be fixed. Instead of it being fixed it has additional issues now causing me to replace the part ($3K). I contacted them immediately about the issue and they said the part must be bad and they agreed to issue refund on July 3d, 2024. It is now July 10th and the refund isn’t pending at my bank and G7 claims it must still be pending. I contacted them again on 7/10/24 asking about refund and they are now saying the issue must be my credit card because it won’t allow them to issue refund. I tried calling their phone but no one answers the phone. Based on other BBB reviews I think they are lieingBusiness response
07/11/2024
The refund went through yesterday and we emailed you a copy of the refund receipt.Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive a refund until well after I complained. It wasn’t until the BBB got involved that a refund was issued. Which means when the business emailed me saying a refund would be issued that was a false statement. If I had not continued to communicate and get the BBB involved I would have been at a complete loss. Looking at all the BBB complaints the issues with this business are the same, people all have similar issues with items not getting fixed and refunds not getting issued until complaints are lodged. This business needs investigated.
Regards,
****** ******
Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered an ecm repair from this company and was told that that would be unable to repair. Was told a refund would be processed never received money back to my card. Asked the contact John about the issue he said that a paper check has been sent through the mail. Waited a month and a half and still have not received the money back. This part was for a man in his 80s who uses his truck everyday and is on a fixed income this company should never be trusted. Every time I try to call and get in contact with g7 computers I get a text saying they are short staffed and can only communicate through textBusiness response
07/10/2024
Refund has been issued in full.Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I sent computer from 2008 **** ****** s to be fixed. Received item back and car ran worse. Company said they would refund and no payment received. Now they say they have to refund to ****** but still no payment received.Business response
06/10/2024
The refund was issued.Initial Complaint
03/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
G7 Computers said if the PCM/ECM is not repairable they will refund the money I paid ($225) When they received the item, they didn't even open it they said co'z it was already repaired. But still they charged me $225 leaving me thesame problem I had. It was so disappointing. It was a hard earned money...Business response
04/01/2024
Refund complete in full. The unit was not faulty.Initial Complaint
02/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Contacted G7 computer repair service. About repairing a pcm for 2013 ******* *******. I told him that another repair service told me that p0880 code was non repairable. He said send it to them and if it couldnt be fixed they would refund the full amount. So I send it out after paying 225.00 they send it back saying it was a software issue and it was fixed. Well it has the same problem. Been trying to call no answer left message and email no responseBusiness response
02/12/2024
We issued a full refund.Customer response
02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****
Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Business is advertised online as G7 computers and promises to fix and or repair car electronic computer module..(ecm). They also stated that if item was not fixed or repaired that would return item with my personal check. They returned item and was returned without any explanation of what if anything was found or resolved. In addition they damaged item ecm module and kept my personal check of $225. Please investigate this company as highly unethical business practices...please help and resolve.* ******* ******* **********************.. thank youBusiness response
12/29/2023
The unit was repaired and send back to the customer. We did not damage it, we fixed it. If it is not working, you can send it back here at no charge or we can issue a full refund.Initial Complaint
12/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Contacted company. Advised them about my problem and was assured they could fix it. I even wrote the concern down with my product. They got it. Did nothing. Took my money and sent back broken product I sent them. In the same shape as before assuring me they fixed it. After reading reviews they do this a lot and seem to get away with it. This is a 100% scam of a company.Business response
12/18/2023
We issued a full refund. These units are very complicated, and we thought it was working, but according to the customer it is not. We offered to send the unit back to us to work on again, or get a full refund. We issued a full refund.Initial Complaint
08/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sent in a ECM for repair. I received it back and reinstalled and my vehicle had the same issue. I emailed and called G7 Computers several times to discuss the issue and ask what exactly was wrong and what repair were done with no response. Now I’m having to pay GM to repair the truck.Business response
08/30/2023
You either get a full refund, or send it back here for us to try again. Thanks
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Customer Complaints Summary
25 total complaints in the last 3 years.
9 complaints closed in the last 12 months.