Complaintsfor1 800 Flowers

• Initial Complaint

  01/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered/paid for flowers nearly 2 moths ago. They were scheduled to arrive 12/29. They ever showed up. I spent hours on the phone and using the live chat option to find a solution. My order was delayed to 1/3/24. Today I tried to look at the tracking info and my order could not even be found. After spending yet another infuriating hour working with customer service I am told my order has been pushed to 1/6/24. This is the worst customer service I have ever experienced. It almost seems like they are trying to be incompetent at this point. Unless you hate yourself an enjoy wasting time and money order from someone else.

  Business response

  01/04/2024

  Dear ******, 
  
  
  Thank you for reaching out to us.  We apologize for the issues you have encountered with your order. 
  
  We value our customers and strive to deliver a smile with every order. Unfortunately, this is not what you have experienced. We have replaced your order with a fresh order to be delivered tomorrow, January 5, **** and are sending you a $20 Savings Pass to be used on a future order. 

  Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon. 
  
  Sincerely, 
  
  ************** 
  Executive Services 
  1-800-Flowers.com 

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased flowers on 4-12-22 to be delivered on 4-13-22. They were said to be delivered but were not per the recipient. After contacting 1800 flowers multiple times someone took my situation seriously, so I thought. However, after sitting on the chat for over 20 minutes without a response to my request with the chat agent active I ended the chat. I had requested a refund of my $86.87 purchase price and never received a response. The individual I was sending flowers to was not going to be available to receive them after the selected date so this was time-sensitive. I do not need them to resent I needed to get what I paid for.

  Business response

  04/14/2022

  Dear ******,

   

  Thank you for reaching out to us. I am so sorry for any inconvenience this has caused, and that the flowers were not delivered. I have issued a full refund in the amount of $86.87. Please allow 5-7 business days for this refund to post with your financial institution. Thank you.

  Sincerely,

  ******** ******

  ********* ******** ******** ***************

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Product was delivered to incorrect address. I spoke with customer service 3 times. All three times I was promised refund in full. It has been 60 days and no refund. 1800flowers essentially stole my money. Below is the last email that was sent.Dear ****** Thank you for reaching out to us. We're very sorry your order did not meet expectations. We're fully committed to our 100% Smile Guarantee, and have issued you a full refund in the amount of ****** to your account. Your refund is being processed and will be applied to your original form of payment. Please allow up to 7 business days to post with your financial institution. It may take up to 1-2 billing cycles to reflect on your credit card/bank statement. We've also issued a $20 Savings Pass, good towards your next purchase. It will arrive via e-mail within one week. Again, we apologize for any inconvenience this has caused, and hope you'll let us deliver another smile for you soon! Sincerely,****** *************** Specialist ***** *********** ************************

  Business response

  04/12/2022

  Dear ******,

  
  
  Thank you for reaching out to us.  We apologize for the issues you have encountered with your refund. 
  
  We value our customers and strive to deliver a smile with every order.  Your order was refunded, however, there was a system error that prevented the process from completing the refund.  We have now fully refunded you and you will see your refund returned to your account within 7 business days; ***** for PayPal customers.  If you have any further concerns, please contact us directly. 
  
  Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon. 
  
  
  Sincerely, 
  **************  *****************  ********* ******** 

  Customer response

  04/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   1800 flower has already given me the same response three times. This response is a fruitless repetitive statement from 1800flowers. This issue will not be resolved until the full amount of the refund which was promised 60 days ago is in my account.

  
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 28th 2022 I ordered three angel fountains for $ 152.91and they would be sent to my house on April 8th .... So I noticed in my bank transactions that they took out $152.91 on March 27th and $ 152.91 on March 28th and I called them and told them of the double charge and they checked and reassured me that didn't happen..... So 4 days later on the first of April my rent was due automatically and it didn't go thru because of insf. So I call them back and find out it was true, they took out $300 out of my account. I call this bad business. This has stopped me from getting my puppy her shots and me taking a greyhound to my best friends funeral. I live on a very strict budget.

  Business response

  04/07/2022

   

  Dear *****,
  
  
  Thank you for reaching out to us. We apologize for the issues you have encountered with your order.
  
  We apologize for the confusion regarding our billing. Once you place an order an authorization hold for the full amount is placed on your credit card.  This is to ensure the vendor the funds are there to process the order.  Once the order is processed, the initial amount is charged to your card and within, usually 3-5 business days, the authorization hold is dropped from your credit card and you are only charged the initial fee.  This is a common practice with vendors who accept credit cards. 

  Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon.
  
  
  Sincerely,
  ***** ******* ***************** ********* ********

• Initial Complaint

  04/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order #: *************** Order Date: 11/30/2021 Total of order: $57.77 Harry & David Confetti Cake 8" Product Number: 192930 Price: $59.99 Arrives On: 04/01/2022 Quantity: 1 Gift Message: Happy Birthday! I hope you know how special you are and how deeply you are cared for. - Love, Mom ***** Tracking: ************ ***** has had my daughter's cake for 5 days! They have "No scheduled delivery date available at this time." on the cake. I was told lie after lie by the 1800flowers array of brands. I was told everything from "a local shop is delivering the cake" to you have to contact Shari's berries by Harry and David and the exact opposite by Shari's berries! I was "assured" that ***** does deliver on the weekend that my daughter would have the cake on Saturday for sure. I was also told I was getting a refund of $28.69. as well as a $20 savings pass. I did not get either of those things and the cake has still not been delivered. What I did get was a bunch of lies and promises which only amounted to a refund of $16.39.

  Business response

  04/04/2022

  Hello,
  
  
  Thank you for reaching out to us. We're very sorry that your order has still not been delivered and for all the inconvenience this has caused. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced. Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. Upon review of our records, we see that 50% partial credit and a $32.50 Savings Pass were issued to you on April 4, 2022. The remaining 50% was issued back to you today. Your refund is being processed and will be applied to your original form of payment. Please allow up to 7 business days to post with your financial institution. It may take up to 1-2 billing cycles to reflect on your credit card/bank statement. We received verbal confirmation from ***** today that your order is currently out for delivery and will be delivered by 8:00p.m. Also, your replacement order has been confirmed and is scheduled to ship today for delivery on April 6, 2022.
  
  Again, we're very sorry that your order has still not been delivered and for all the inconvenience this has caused. We hope to better assist you in the future.
  
  Sincerely,
  
  ****************
  *****************
  Executive Priority Services

  Customer response

  04/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I thought having a replacement sent was enough. They never sent it or informed me! 
  
  ***************************
  
  
  
  
   
  

  Business response

  04/08/2022

  Hello,
  
  
  Thank you for reaching out to us. We're very sorry that your replacement order was not delivered on Wednesday and for all the inconvenience this has caused. Unfortunately, the product was not available for delivery at the time so it did not get shipped. Our records show that we tried to call you on April 4, 2022 to notify you the product was unavailable and ask how you would like to proceed. However, we were unable to reach you at the time as we were routed to voicemail. The agent noted that a detailed message was left so we are very sorry that you did not receive the voicemail. We see that a new replacement order was issued yesterday, per your request, and is scheduled to be delivered on April 13, 2022. We have noted this order as a V.I.P. order and will do everything we can to make sure your order arrives in pristine condition next Wednesday.
  
  Again, we're very sorry that your replacement order was not delivered on Wednesday and for all the inconvenience this has caused. We hope to better assist you in the future.
  
  Sincerely,
  
  **************** *****************
  Executive Priority Services

  Customer response

  04/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   I want to know WHY you are selling that cake on your website but it is "unavailable" ? FYI, NO MESSAGE was left for me. I have ZERO voicemails from your company! I have been lied to over and over and I am flabbergasted that after YEARS of being a member and exclusively using you for gifting you completely fail at delivering a cake to my daughter and continue to lie about absolutely everything! 
  

  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  03/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Placed a flower order on March 6, 2022, Order #: *************** Order Date: 3/26/2022 Billing ZIP: ***** View Your Order Download the App to view your order Order Details Fields Of Europe For Spring-Large 1-800-Flowers.com Fields Of Europe For Spring-Large Product Number: 161871L Price: $59.99 Arrives On: 03/27/2022 Quantity: 1 Order Total Subtotal: $59.99 Service Charge: $18.98 Tax: $6.52 Order total: $85.49 Please note: Your gift will be expertly crafted and delivered by one of our local shops, who put their passion into every order. Local shops may substitute variety, color & container to ensure the freshest gift and timely delivery. After many tries to track my order through their useless y tracking system I called and was told that they deliver until 8PM. I enter multiple time today and decide to chat through their automated machine. I was contacted with a real person after ansering many question. The person wrote meÑ Sorry about what happened to your order, I can reordered and give you 20% discount. I asked What especifically happened to my order, there was no answer. I then asked if reordered at what time TODAY is going to be delivered, aswered: Tomorrow. I said this is no acceptable and want to be reimbursed. Which was processed immediatelly, but I never knew what happened to my order and the reimbursement info they sent it will take forever. 3 billing cycles. To me this sounds like a fraud because once they get your money, they can use it for a long period of time. It was a birthday flowers arrangement for my niece and godchild, they stole a precious moment. I want this busimess to be penaliced and to put out of business for malpractice.

  Business response

  03/28/2022

  Hello *****, 
  

   

  We are terribly sorry for the unsatisfactory customer service experience and the miscommunication you had with us. The florist makes deliveries between 9 a.m. to 8 p.m. to residential addresses. After reviewing your order, we have processed and refunded the order your service fee of $85.49 which will return to your account within 5-7 business days of refund depending on your bank's refund policy. Please consult your bank if you do not see the refunds return in the next few weeks. We have also issued you a $20 Savings Pass as a further apology, which will arrive by email within one week. We would also like to offer you a gratis gift to send to your recipient. Please feel free to call us at ###-###-####. 
  

  Again, please accept our sincerest apologies for any inconvenience we have caused, we hope to better assist you in the future. 
  

  Sincerely, 
  

  ***** *******  *************** 
  Executive Priority

  Customer response

  03/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  03/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered flowers for Valentine's Day that we never received. Their records showed it was delivered but we never received any flowers. I have called 1-800-FLOWERS several times to refund my money. They finally agreed to issue a refund. Now, each time I call, they tell me that it takes 2 weeks or 1 billing cycle. I still have not received my refund yet from the company. Order #:********* Order Date:Feb 13th Order Expected by: Feb 13th, 14th -- order never showed up Amount: $122.52

  Business response

  03/28/2022

  Hello ********, 
  
  We are terribly sorry for the unsatisfactory customer service experience and the misunderstanding you had with us. After reviewing your order, we have processed and refunded the order of $122.52 on 03/28/2022 which will return to your account within 5-7 business days of refund depending on your bank's refund policy. Please consult your bank if you do not see the refunds return in the next few weeks. We have also issued you a $20 Savings Pass on 02/13/2022 and 02/15/2022 as a further apology, which would have arrived by email within one week. 
  

  Again, please accept our sincerest apologies for any inconvenience we have caused, we hope to better assist you in the future. 
  

  Sincerely, 
  

  ***** *******  *************** 
  Executive Priority 

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a LARGE Money Tree on Nov 27, 2021 from 1-800-Flowers to be delivered as a gift on December 23rd, total of $109.42. Height measures overall approximately 40-45"H. No order, tracking, or shipping confirmation email was provided. I reached out to customer service agent via online chat about it and was told that a shipping confirmation email would be provided after the product shipped out. This did not happen. When I opened the gift on December 25th, the product delivered was a small bonsai money tree that measured 25"H. I did not receive a phone call or email regarding a change in the product. On December 26th, I called the company to explain my situation for a full refund. Agent told me I got a bonsai money tree because there currently weren't any large money trees left in my area. Despite this comment, I was still able to go on their website to place another order of the large money tree. Then the agent told me that a full refund could not be provided because product had already been delivered - the best they could do was offer me a 50% refund. I explained this was not acceptable since I did not receive notice of a change in product nor did I receive the correct product, nor was the replacement product worth the $109.42 that I paid. The agent said she would process the full refund, but afterwards I had to call back several times because the refund was not posting (2 weeks+ later). I was told I would receive a full refund again on another call, and I disputed the charge with my bank just in case. A refund was posted on my account from 1-800-Flowers on January 13th, 2022 for $109.42. However, on March 26th, I noticed a REBILL from 1-800-Flowers for $109.42 was charged to my account on February 20th, 2022. I called the company again to dispute the charge. I was assurred by the agent Petagye that my call would be escalated to management and that I would be given a call back by 12:00pm. I was not called back.

  Business response

  03/28/2022

  Hello,
  
  
  Thank you for reaching out to us. We're very sorry for all of the issues you've encountered with your order and for all of the inconvenience this has caused. ***************** has always taken pride in providing high quality products and service but regrettably, this is not what you've experienced. Although an apology does not make up for your disappointment and frustration, we want you to know that we are truly sorry. Unfortunately, there was an internal error that caused your refund to not process through our system correctly. However, full credit has now been successfully issued back to your account. Your refund is being processed and will be applied to your original form of payment. Please allow up to 7 business days to post with your financial institution. It may take up to 1-2 billing cycles to reflect on your credit card/bank statement. 
  
  Again, we're very sorry for all of the issues you've encountered with your order and for all of the inconvenience this has caused. We hope to better assist you in the future.
  
  Sincerely,
  
  ****** **
  ***************** 
  Executive Priority Services

  Customer response

  03/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered flowers from 1-800-flowers.com on 2/23 for $80.54. They were to be delivered the next day. On 2/24 I received an email the flowers were delivered. However they never were. I contacted them and they said sorry it said that the flower place they are using to deliver cannot fulfil that order can you accept different flowers. I agreed to different flowers as long as it was delivered the next day 2/25. After spending a long time verifying the different bouquet would be of the same or greater value in flowers and it would come the next day, they said sorry we cant deliver it until the following week. At that point I cancelled the order completely. And asked for a full refund. I was told I was granted a full refund and the money would be in my account in 5-7 business days. After a week I still havent received my money so I contacted them again and was told the refund was issued and money should be in my account soon. I contacted them on 2/25, 2/28, and 3/7 and every time was told the refund was processed and I should get it soon. On 3/19 I contacted them again asking where my refund was and was told that they couldnt issue a refund because it was set to deliver. I was told multiple times its been cancelled and I was refunded. When I ask to speak with a supervisor they refuse to transfer so you can speak with anyone else. And they often disconnect the chat so you have to start again with someone new. As of this point I still dont have my money. No flowers were delivered and there is no way to speak to any supervisor because their call center employees refuse to transfer you. They are a garbage company and I want my money back now. I have spent so much time trying to get my money back. They should be shut down as a whole immediately .

  Business response

  03/21/2022

  Dear ******, 
  
  

  We are truly sorry for the delivery issue that you experience. I have noted that we have given you a full refund of $80.54. Your refund was processed with us on 02/25/2022 and will be applied to your original form of payment. Please allow up to 7 business days to post with your financial institution. It may take up to 1-2 billing cycles to reflect on your credit card/bank statement.  
  

  We've also issued you a $20 Saving Pass, which will arrive by e-mail within one week. 
  

  Again, please accept our sincerest apologies for any inconvenience we have caused, we hope to better assist you in the future. 
  

  Sincerely, 
  

  ***** *******  *************** 
  Executive Priority 

  Customer response

  03/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   I still have not received the money back. It has been weeks past the time they said the money would be in my account. When I asked the company to send me documented proof they processed the refund, they never sent me any documentation. 

  ***************************
  

  
  
  
  
   
  

  Customer response

  03/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  03/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Items not received, proof of payment not received

  Business response

  03/11/2022

  Dear *****,
  
  We are truly sorry for the unsatisfactory customer service and delivery issue you experienced with us, and we will do everything we can to make this right for you.
  
  After reviewing you order and with our 100% Smile Guarantee we have issued the shipping fee in the amount of $15.99 on March 10, 2022. Your refund is being processed and will be applied to your original form of payment, please allow 5-7 business days of the refund process to see the charge back onto your account. Please consult your bank if you do not see the refund return in the next coming weeks. 
  
  I tracked your order via fedex and it is on truck out for delivery today.
  
  Again, please accept our sincerest apologizes for any inconveniences we have caused, we hope to better assist you in the future.
  
  Sincerely,
  
  ***** ** ***************
  Executive Priority 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩