Complaintsfor1 800 Flowers

Retail Florist

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Customer Complaint:

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Initial Complaint
08/16/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Date of the purchase: August 12th, 2021. The amount of money paid: 230.63 USD. The business committed to provide you: Based on the return policy they stated online as long as I'm not satisfied with my purchase, for ANY REASON I should be offered an exchange, and this should not based on any pre-conditions that I should meet. The nature of the dispute is: The recipient is not satisfied with the color and the type so following the return policy I called customer service and was asking for an exchange. However, they kept emphasizing that "because I received the exact item I ordered, they cannot offer me the exchange". This was different than what they clearly claims on their website that "for any reason at all". I ordered from this website because of this exchange policy they have so that if my recipient is not happy with the one I choose they can exchange for the one they like. This is DECEIVING and totally a FRAUD. Order number: ********** * ***************
Business response
08/16/2021
Dear ****,

We apologize for the quality issue you have encountered with your order. We value our customers, and strive to accommodate their wishes to ensure a smile is delivered.
We have processed a partial refund in the amount of $104.55. Your refund will return to your original account within 7 business days. We have also issued you a $20 savings pass which you can use on future orders. This will be emailed directly to you.
Again, I apologize for the inconvenience this matter has caused and hope to send a smile for you soon.
Sincerely,

***** ** *****************
Executive Priority
Customer response
08/18/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ***
Initial Complaint
08/09/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Placed an order online with ***************** On Friday to be delivered on Saturday for my granddaughters birthday for $146.00. Saturday evening I received a call stating my order would not be fulfilled even though I had received an email stating it would be delivered. Poor customer service.
Business response
08/09/2021
Dear ******,

We're very sorry that your gift to your granddaughter was not delivered. Per reviewing your order, we see that you contacted us the same day you filed this complaint. It was too late in the day to deliver that day and you requested a full refund. We issued the full refund on August 7, 2021 in the amount of $146.59. Your refund was processed and applied to your original form of payment. Please allow up to 7 business days to post with your financial institution. It may take up to 1 - 2 billing cycles to reflect on your credit card/bank statement.
We also issued you a $20 Savings Pass, good for a future order with us or any of our sister companies listed at the top of our website. The Savings Pass should arrive via email within one week and lasts for one year.
We apologize for any inconvenience to you in this matter.
Sincerely,

***********************
Executive Priority Services
***************
Initial Complaint
08/03/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed two orders (********** and **********), but had to cancel both weeks ago. I was told the refund was issued on 7/18/21, but ****** assured me that nothing was refunded. I contacted their customer service four times. Each time they said I would get a refund confirmation email, which never once arrived. I want my refund. How many more times do I need to contact the company? I understand it may take time for the refund to show up on ******, but there should at least be a confirmation email to document that the refund has been processed. If you have it, why can't you show it to me? I want my refund of $150.46.
Business response
08/03/2021
Hello,

Thank you for reaching out to us. Please accept our sincerest apologies for all the issues you have encountered with your orders and for all the inconvenience this has caused. Upon review of our records, we see that full credit in the amount of $150.46 was successfully issued back to you on July 18, 2021. Since your refunds have been issued back to you via ******, it is taking longer for your funds to return to your account because they also have to process through ******'s system. Also, instead of processing another system generated receipt of credit issued, we sent you a direct email receipt of credit issued for both orders today.
Again, please accept our sincerest apologies for all the issues you have encountered with your orders and for all the inconvenience this has caused. We hope to better assist you in the future.
Sincerely,
****** ** *****************
Executive Priority Services
Initial Complaint
08/03/2021
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered flowers form ***************. The order number is Order #: *************** Order Date: 8/1/2021. I received an email stating the flowers were delivered today, yet they were not. When I contacted customer service they refused to refund my money. They only offered a 20 credit and refused to let me speak to a manager.
Business response
08/03/2021
Dear *****,

We apologize for the deliveryissues you have encountered with your order. We value our customers; and striveto accommodate their wishes to ensure a smile is delivered. I have researched your order and the agent you spoke to yesterday processed a partial refund of $56.16, a Savings Pass for $20.00 as well as a replacement order. Your refund will return to your original accountwithin 7 business days.
Again, I apologize for the inconvenience thismatter has caused; and hope to send a smile for you soon.

Sincerely,

************** *****************
Executive Priority
Customer response
08/04/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ********
Business response
09/02/2021
Hello,
Thank you for reaching out to us. Please accept our sincerest apologies for all the issues you have encountered with your order and for all the inconvenience we have caused. ***************** has always taken pride in providing high quality products and service but regrettably, this is not what you've experienced. Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. Your refund has been fully processed through PayPal now so you should be able to see a pending credit in your account in the amount of $56.16.
Again, please accept our sincerest apologies for all the issues you have encountered with your order and for all the inconvenience we have caused. We hope to better assist you in the future.
Sincerely,
**************** *****************
Executive Priority Services
Customer response
09/03/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
07/28/2021
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My dad purchased a floral arrangement from 1 800 flowers on 7/22/21 for his sons funeral Since he was in the HOSP he wasn’t able to view the flowers. When I went to the funeral home I noticed they were slightly wilted. I assumed it was due to transportation. However when I visited the grave site, a few days later , I was stunned to see that the flowers were completely dead. My dad is 92, had he seen this he would have been sick. They were not cheap (approx 200.00) and he is on a fixed income. This is not acceptable, and I would hope this could be resolved
Business response
07/28/2021
Dear ******,

Thank you for reaching out to us, I am so so sorry that your order was not perfect. I have refunded your order. The credit will show up in about 5 to 7 bustiness days,

Again I apologice for any inconvenience this may have cased.

Sinncerely,
**** **
Prioriity Unit
Customer response
07/30/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *******
Initial Complaint
07/20/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered flowers to be delivered to my wife 15 july 2021 Thursday morning at approximately 1000 was told that she would have them at her place of work by 1300. I called them at approximately 1430 was told that their delivery driver had an emergency and had to go home was then told that the arrangement that I choose would be bigger due to the inconvenience. On 16 July 2021 was emailed stated that the flowers was delivered so I called my wife and they weren't delivered. I then drove to check myself and they weren't. I called them again and asked where they were and was told that I needed to give them 24 to 48 hours to resolve the issue and on 19 July 2021 I call again and am being told the same thing. I have requested a refund and the company is still not giving me a refund.
Business response
07/27/2021
Hello *****,

We are truly sorry for the unsatisfactory experience you have had. Unfortunately, we are having an issue locating your order with the information provided. In order to provide the assistance needed, please provide us with the information requested below.

Recipient name
Order number
Customer name
Customer e-mail address
Again, please accept our sincerest apologies for any inconvenience we have caused, we hope to better assist you in the future.

Sincerely,
****** ******* ***************
Executive Priority
Initial Complaint
07/19/2021
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an order for my wife birthday on *************** on Jul 16th, the flower delivered in Jul 17th, but it does not as shown on the web site, contacted the Rep via online chat, (*****), confirmed they will deliver another flowers and I got the order#**********), but I did not receive the flower, but I got the confirmation email, the flower has been delivered. I talked to Symon via online chat again, and requested refund, he said he will only refund $44.43, but I paid for $89.86. What a phony company. I will ask for full refund.
Business response
07/19/2021
Hello ********

We're sorry that the flowers were not blooming and did not look like the picture on the website, then the replacement order was not delivered. We issued you a full refund today, July 19, 2021, in the amount of $89.86. Your refund is being processed and will be applied to your original form of payment. Please allow up to 7 business days to post with your financial institution. It may take up to 1 - 2 billing cycles to reflect on your credit card/bank statement.
We also issued you a $20 Savings Pass (on July 17), good for a future order with us or any of our sister companies listed at the top of our website. The Savings Pass should arrive via email within one week and lasts for one year.
We apologize for any inconvenience to you in this matter.
Sincerely,
***** ******
Executive Priority Services
***************

Customer response
07/19/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They send me $20 coupon, I don't want to do business with them any more, please refund.

*****

Business response
07/19/2021
Hello ********

We're sorry that the flowers were not blooming and did not look like the picture on the website, then the replacement order was not delivered. We issued you a full refund today, July 19, 2021, in the amount of $89.86. Your refund is being processed and will be applied to your original form of payment. Please allow up to 7 business days to post with your financial institution. It may take up to 1 - 2 billing cycles to reflect on your credit card/bank statement.
We also issued you a $20 Savings Pass (on July 17), good for a future order with us or any of our sister companies listed at the top of our website. The Savings Pass should arrive via email within one week and lasts for one year.
We apologize for any inconvenience to you in this matter.
Sincerely,

***** ******
Executive Priority Services
***************
Customer response
07/19/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ***
Initial Complaint
07/08/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed a floral arrangement order for my FIlL who fought a long battle with cancer. My mother in law wanted the alter piece to be yellow primary with some red roses and white. I went ahead and ordered 3 wreaths, and 3 centerpieces. The altar piece was all white flowers, 2 of the wreaths looked almost a like versus what I had chosen and the lillies in the center pieces were closed and loopsided
Business response
07/08/2021
Dear ******,

Thank you for reaching out to us. We are so very sorry that you had an issue with such an important order and we want to help make it right. However, in order to assist you with a proper resolution to this order issue, we are in need of a little more information. Please see below:
- Recipieint Name or order number
Again, we apologize for any inconvenience that this issue has caused you and we want to make sure that you are full satisfied with the resoluton to this orde issue.
Sincerely,
**** ******
Executive Priority Services
****************************
Initial Complaint
07/06/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a floral bouquet for special woman who passed away 2 wks ago. I asked for the delivery to be either Sunday afternoon 6/27 or early Monday morning 6/28, the date of the services. I emailed the company and they said it could be delivered Sunday, but when my mom called from funeral home to say nothing was there on Monday, I called again. They apologized for missed delivery Sunday and guaranteed flowers would be there in time for funreal Monday morning. I spoke to my best friend whose mother funeral was for was there til noon after funeral viewing and services, to find out nothing delivered until after everything was over. I am very disappointed with this Florists.com and want full refund for nothing being done correct nor on time.
Customer response
07/06/2021
Better Business Bureau:
I have to start over as this was the incorrect Florist company. Thanks

Sincerely,

******* *********

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