Business ProfileforTOV Furniture Inc.

We purchased the Lola ****** mirror from Tov Furniture on line. After we hung the mirror we noticed that when the mirror is in the off position it gives off a very bright red light which is very distracting when someone is trying to sleep. Again, there is a blue light with the bright lights in the on position , but in the off position there is a red light that is extremely bright making it hard for anyone to sleep, I called the company the next day and they said to fill out a claim form. At this point the packaging had been disposed of but I did not think anything of that. When I explained the issue the company said to fill out a claim form and I was under the impression there would be no problem in returning the item at their expense. Additionally, in every picture next to the item there is NO MENTION OF A RED LIGHT that stays on when the unit is turned OFF. A few days later I get an email from the manager saying that they will not return the item because I do not have the packaging. They also said that even if I did have the packaging it would be my responsibly to return the item. I called the Sr ******** service representative ***** who was not helpful. She said if I scrolled down on the website next to the item ( the 11th picture!!) there is a video showing this red light. Truthfully I couldn't even find the video because the scroll down arrow did not work properly on their site. Only after I was on the phone with her and tried several times did I see the video. ***** said the company would give me a $30 credit. Personally I do not feel the company has acted professionally in this situation and I would like to owner to take a look at the employees who are making the decisions here. They need to think about the description of the item ( the fact that there is no red light in the description or ANY OF THE PICTURES) I do not think anyone should buy from this company anymore. They are not professional and do not put the client needs first.