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ComplaintsforTOV Furniture Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a dresser and two night stands on 7/8/21. I paid $150 for white glove delivery. It was delivered 7/26/21. I called right after it was delivered bc it was not completely assembled and I noticed peeling on the side of the dresser. I called at least 6 times and finally told them i just wanted a full refund. I spoke with Lexie. She told me that she would refund $50 of the shipping price because it wasn’t fully assembled and charge me $250 to return it. I asked her why I am having to pay for delivery of a product that is damaged let alone pay $250 to return it? She said she didn’t have any say in the shipping and I needed to call them. I reminded her she just told me that she would take $50 off. She told me she would call me the following week. I got an email from her saying she would let me return the damaged product for $150 and still charge me $100 for the shipping.Business response
05/18/2022
Hello
The customer contacted us post delivery and mentioned that she was unhappy with the delivery. Customer was already refunded $50.
We are able to at this time issue a $100 refund if this will close out the complaint. We are limited to this option at this time.
Initial Complaint
08/19/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order Number: ******* Order Placed: 04/20/2021 Scheduled Delivery: 07/21/2021 Delivery Attempted: 07/20/2021 Cancellation of Order: 07/23/2021 Order Total: $1,187.51 Payment Method: Affirm Return Fee - $84.38 Expected Refund: $1,103.13 Hello, I requested to have the above order cancelled/refunded via phone on 07/23/2021 due to the shipping carrier failing to deliver the order per the scheduled delivery date/time. It has now been 4 weeks since cancelling this order and yet is still with the shipping carrier waiting to be returned. This order was made via Affirm, therefore each month that goes by without a processed return/refund means I incur non-refundable interest. Thus, a prompt resolution is expected from the merchant. On 08/03/2021 a return label was ordered, however, there have been no new updates provided. This order is still with the shipping carrier, with no ETA on when it will be returned to the merchant. Any help in resolving this matter is greatly appreciated.Business response
05/18/2022
Issue is resolved as the customer was refunded in full, see copy of refund attached
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Customer Complaints Summary
14 total complaints in the last 3 years.
5 complaints closed in the last 12 months.