Business ProfileforSouth Shore Plumbing and Heating Inc.

South Shore Plumbing and Heating came to install a new boiler that I had bought directly from ******** in Hicksville. It was installed on October 4 2022 for the agreed price of $2000 plus $175 for a part that they needed to complete the installation. All appeared to be well until the night of 3-4 February 2023 when it was discovered that steam was coming from the side of the boiler. I contacted SSP&H who sent a mechanic. He immediately told me the coil plate was loose which he proceeded to tighten. I asked if it should have been tightened during installation and was told probably. Tightening involved 4-5 turns, it wasnt a case of half or a quarter turn. The mechanic warned me the coil plate may need replacing if it continued to leak though he told me this had nothing to do with the installation, that this should have been tightened by the manufacturer despite it being important and the reason for the leak of steam.The boiler continued to leak at the coil plate as the seal has been damaged and I called SSP&H out again. The same mechanic tried to persuade me it was not their fault which annoyed me and after I raised my voice he left, upset, telling me his boss would call me the next day. He didnt. He hasnt since and neither has anyone at SSP&H.I called Petro out who were not wanting to repair the boiler and said I needed to contact the installers as, it was also confirmed to me, that the damage was caused by the coil plate not being tightened properly at installation. They also told me that there may further damage internally as a result of the boiler being run in this condition. For that reason also they couldnt take the job on.I wrote a letter to SSP&H putting out clearly my experience. A representative signed for it on Feb 24th but I have no response other than the return receipt via the ************ I further asked them to return the $275 they charged me as a service fee to tighten up six bolts that should already have been tightened. At installation.