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Business Profile

Collections Agencies

Northstar Location Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Northstar Location Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northstar Location Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company claiming to be Northstar Location Services in Buffalo NY is calling nonstop from multiple phone numbers; often times do not leave a voicemail message; just say "Hello?" One male individual left a message instructing me to call him back at Northstar Location Services which is apparently a third party collection agency. I made the mistake of calling back; got bounced around with no answer and did not leave a message. This seems to have made the problem worse; now they are calling non-stop. I have already blocked the number but they just keep calling from different numbers. I have checked all my accounts and I do not owe anyone anything. I pay all my bills on time and I have not received anything in the mail stating that I owe anyone anything.

      Business Response

      Date: 03/21/2025

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished. 

    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone from this company keeps calling and asking to be contacted without any information as to the reason or what this company does. After searching online, found they are a debt collection company. Our debts, except for mortgage (which is current and on time) are paid and a credit check shows nothing outstanding, late or even due. Our credit rating is well over 800, so not seeing why we keep getting called and NOT about to answer to be harassed over something they seem to have ginned up. Ridiculous. Needs stopped.

      Business Response

      Date: 02/25/2025

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished. 

      Customer Answer

      Date: 02/26/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* ****

    • Initial Complaint

      Date:02/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving repeated ringless phone calls with voice mail messages from NorthStar over the last week requesting a call back for some unknown credit related issue. I just checked my credit with the 3 credit reporting agencies with no reports of any credit issues or late payments. NorthStar seems to have some type of data error. I request that NorthStar cease and desist in the repeated calls to my cell phone.

      Business Response

      Date: 02/20/2025

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished. 

      Customer Answer

      Date: 02/20/2025

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ********

    • Initial Complaint

      Date:02/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for debt with Northstar location services. I do not have a contract with them. I demand this charge to be removed.

      Business Response

      Date: 02/06/2025

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished.

      Customer Answer

      Date: 02/13/2025

      To whom it may cocern 

      I never received any letters from ********. I only received a letter from this Collection  agency which they claimed they are not. Why am i receiving letters from NorthStar?  They stated that the account was closed on Feb 3, 2025. I never received any information from them. I recuested a validation letter and again never received. 
      NorthStar states the in August 2025, they puesued collection. Now they say that it was returned to ********. 
      i am requesting all communication between ******* and NorthStar to Verify the validity of Communications among parties. 

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not sure of the call but no company should be calling my employer for any reason. I take that as harassment.

      Business Response

      Date: 11/13/2024


      The business has fulfilled the request for a response; however, has requested that their response remain unpublished.  

      Customer Answer

      Date: 11/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,
      ******** *********




    • Initial Complaint

      Date:11/01/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Northstar has been calling my number multiple times over the past few months. My phone automatically deems the number as spam so it goes to voicemail. The voicemail does not indicate who they are trying to contact or why. I would like them to cease and desist calling me. I have no unpaid debt to collect.

      Business Response

      Date: 11/13/2024

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished. 

      Customer Answer

      Date: 11/13/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ** ****

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** ****, I do not have a contract with Northstar Location Services LLC, they did not provide me with the original contract as i requested.

      Customer Answer

      Date: 07/02/2024

      e burden of proof falls on the collection agency not the consumer . I find it concerning that  Northstar Location Services, LLC ,collections is not complying with legal requests. I request Northstar Location Services, LLC  collection agency provide proof they sent debt validation,as is my legal right. If Northstar Location Services, LLC collections cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the CFPB and the FTC. 

      Business Response

      Date: 07/12/2024

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished.  

      Customer Answer

      Date: 07/15/2024

      The burden of proof falls on the collection agency not the consumer, I find it concerning that  ******* ****** ********** collections is not complying with legal requests. I request ******* ****** ********** collection agency provide proof they sent debt validation,as is my legal right. If ******* ****** ********** collections cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the CFPB and the FTC.

    • Initial Complaint

      Date:06/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** ****. I do not have a contract with Northstar Location Services, they did not provide me with the original contract as requested

      Business Response

      Date: 07/16/2024

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished. 

    • Initial Complaint

      Date:05/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt mentioned by Northstar Location Services, LLC. I do not have a contract with said agency attempting to collect and report on my credit. They did not provide an original contract as I requested.

      Customer Answer

      Date: 06/03/2024

      To Whom it May Concern,

      A dispute form was provided by Northstar Location Services, LLC in order to provide information verifying their right to collect said debt. This form was mailed back on May 18, 2024. Upon receiving requested documentation, the information detailed still remains unresponsive to my demand. There is no indication that a contract or an agreement was formed between Northstar Location Services, LLC and I. I demand proof that I owe said agency compensation. Thank you.

      Business Response

      Date: 06/14/2024

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished.  

    • Initial Complaint

      Date:05/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with T.D. Bank, LLC. I do not have a contract with Northstar Location Services. They are trying to collect a settlement from me which is not owed. I feel this is complete harassment and I demand that I am left alone and there is a correction to my credit report. I demand this account be removed from my credit report.

      Business Response

      Date: 05/23/2024

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished.  

    Northstar Location Services, LLC is NOT a BBB Accredited Business.

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