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Business Profile

Collections Agencies

RMS
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.8

Average of 105 Customer Reviews

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Review Details

  • David J

    Date: 05/02/2025

    David J

    Date: 05/02/2025

    RMS has been absolutely amazing to deal with. The customer service was impeccable. It really made giving my money away much easier. Truly fantastic people here!

    RMS

    Date: 05/05/2025

    Thank you so much for the kind words and 5-star review!  We know that dealing with debt isn’t easy, so hearing that our team made the process more comfortable means the world to us.  We're grateful for the opportunity to work with you and truly appreciate your trust in RMS.  If you ever need anything in the future, we’re just a call or click away!

  • Richie Mae V

    Date: 05/02/2025

    Richie Mae V

    Date: 05/02/2025

    Remaya resolve my account and she is a big help to me with flying colors.

    RMS

    Date: 05/05/2025

    Thank you for the awesome review!  We're thrilled to hear that Renaya was such a big help and made the process smooth for you.  We'll be sure to share your kind words with her — she’ll be glad to know her support made a difference.  We’re always here if you need us again!

  • Kaitlin E

    Date: 04/18/2025

    Kaitlin E

    Date: 04/18/2025

    Loay E******** was absolutely brilliant and helped me tremendously. I refuse to work with anyone else because he’s got my absolute best interest at heart and worked things out for me. He really went to bat for me. Please give him a raise.

    RMS

    Date: 04/21/2025

    Hi *******, Thank you so much for your thoughtful review — we’re thrilled to hear about your positive experience with Loay! Your words truly reflect the kind of care and commitment we strive for with every customer interaction. Loay is an exceptional member of our team, and we’re grateful to have him representing RMS with such professionalism and compassion. We’ve passed along your kind feedback to both Loay and our leadership team — and yes, we’ll definitely make sure your raise suggestion is heard loud and clear! If you ever need further assistance, don’t hesitate to reach out. We’re always here to help. Warm regards, The RMS Team

  • Sonya K

    Date: 04/16/2025

    Sonya K

    Date: 04/16/2025

    Richie R and RMS have been great helping me with an account. Professional, courteous and dare I say, friendly and understanding. He helped me put together a repayment plan that really worked for me to get out from under my debt. He made me feel comfortable and took the fear out ofthe collection process. Thank you.

    RMS

    Date: 04/21/2025

    Hi *****, Thank you so much for your kind words and for taking the time to share your experience with Richie R and our team. We're thrilled to hear that he was able to help you build a repayment plan that worked for you and made the process feel less overwhelming. Our goal is always to treat every person with professionalism, respect, and empathy — and it’s great to know Richie delivered on all fronts. We’ll be sure to share your feedback with him and recognize the outstanding support he provided. Warm regards, The RMS Team

  • Marty R

    Date: 04/11/2025

    Marty R

    Date: 04/11/2025

    As never having to deal with a collection agency...my worst scenario was like the repo men going after their client's cars...being abrasive and aggressive. But I needed to take care of this as I didn't want it to affect my credit score. After numerous calls to their 1-888 and no response from them, I emailed them...and lo and behold, in about 24 hours later, their COO responded to my email. Within another 24 house, Dennis W. called me and with his gentle voice and patiences, he help clear and close my account. As I told Tom and Dennis before....they were my ??s in disguse. I know understand why they have an A+ here as this company deserves it. KUDOS ?? ?? to RMS Kindly yours, Marty R.

    RMS

    Date: 04/15/2025

    Dear *****,

    Thank you so much for your kind words and for taking the time to share your experience with us.  We completely understand that dealing with a collection agency can be intimidating — especially for the first time — so it means a lot to us that you felt supported and treated with respect throughout the process.  Your shout-out to both Dennis and Tom truly made our day.  We’re proud to have a team that leads with compassion, patience, and professionalism, and we’re glad they were able to help resolve your account smoothly.  Your feedback reinforces why we do things the way we do.

    Thanks again for placing your trust in RMS.

    Kindly,

    The RMS Team

  • Lisa S

    Date: 04/03/2025

    Lisa S

    Date: 04/03/2025

    Ricky R was so great. He was polite a d worked with me to take care of my debt.

    RMS

    Date: 04/08/2025

    Hi ****,

    Thank you so much for your kind words and for taking the time to share your experience!  We're thrilled to hear that Ricky R provided you with polite and supportive service while helping you resolve your debt. We’ll be sure to pass along your feedback to him—he’ll be glad to know he made a positive impact.

    Warm regards,

  • Jeanette W

    Date: 03/14/2025

    My experience with customer service representative Gary Davis was exceptional! I was a victim of fraud and had to get a new debit card. I complete forgot I had autopay set up with that card. I missed a call from Gary and returned it right away. He empowered me with information while treating me with dignity and respect. I see why RMS has an A+ BBB score. Gary could train others on how to handle delicate situations. Well done!

  • Monica L

    Date: 03/06/2025

    Recovery Management Solutions contacted me and left a friendly voicemail. I called and spoke with the kindest man, Dennis W. ( Not sure which location he worked out of, but the call came from Ohio) When Dennis explained the reason for his call, I knew instantly what this was regarding and explained my worst nightmare and the reasoning for me "falling behind" on this bill. I found that my spouse had stolen my identity, took out credit cards, lines of credit, made fraudulent charges and drained my entire personal bank account. Dennis was extremely patient as I explained my circumstances. He was so kind, understanding, empathetic, informative, not pushy, didn't pass judgement and made me feel completely comfortable. He is absolutely outstanding at his profession! I couldn't have asked for a more genuinely kind man to speak with! I will testify that Recovery Management Solutions is there to help you every step of the way, work with you and not shame you.

  • Megan P

    Date: 02/20/2025

    RMS was really great and easy to work with. I worked with Daniel M*******, who was professional, kind, patient and responsive. I appreciate all the help provided to handle my file.

  • Deborah M

    Date: 02/12/2025

    Very, very pleased with the professionalism and assistance provided to me by Dennis W****. A true professional who looks for the win-win for all.

RMS is BBB Accredited.

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