We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Waterproofing Contractors

Gregg's Waterproofing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waterproofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GW quoted a concrete job for me and I signed up on July 23, 2022. On Sept. 12, 2022 they finally called me and said they would be out to do the job on Friday, Sept. 16, 2022 at 7:00 AM. It is now 10:17 AM and they have not shown up to do the work. Also they did not call me to say they would not be here. I called 3 times and left messages asking where they were and were they coming. They have not called me back to reschedule or apologize. They are very unprofessional and not very busineslike. I now want to get a proposal from another company.

    Business Response

    Date: 10/03/2022

    Response taken by phone:  I called him and explained that we were running behind.  We completed the job and he was satisfied.  

    Customer Answer

    Date: 10/03/2022

    Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ***** *******

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my basement waterproofed in 2019. He took my sink and hooked both laundry units to a pipe in the floor. This started causing issues and he came back and billed me to put a sink back in. Problems continued and he billed me to put this pump in. Stairs he fixed broke. The outside pipe for the sump pump was installed wrong and froze that winter backing up my sump pump. He came out and bunt the pipe to release the ice and said I have to have someone fix how he put the pipe. Then a few months ago I had water coming up thru cracks in my floor. He put a hole in the floor to see the problem but said there wasn’t one. He had a guy come to snake the drain and said he wasn’t fixing the hole in the floor because the plumber billed him. Now I have a back up again and this time had a company come look at it. When we cleared the sewage from the hole Gregg left, you could see the drain was busted. I didn’t notice it because Greg had covered it with stones. Since we had to find the issue we cleared the stones and saw the damaged pipe. When speaking to the Town, this company didn’t file a permit for waterproofing the basement and an inspection was not done. End result now is my basement isn’t up to code and I have to spend more money for repairs due to the bad workmanship.

    Business Response

    Date: 08/16/2022

    Response taken by phone:  We did the drains tiles in her house about 3 years ago.  Two years ago she called us she called because her washing was draining into a floor drain, which was plugged.   She also has an old drain line that is no longer in use, that is clogged.  This has nothing to do with any work we did.   We paid to have a plumber come and check this out and he told her that her sewer is plugged and solved the problem.

Gregg's Waterproofing Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.