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Business Profile

Online Cosmetic Sales

Flower Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Cosmetic Sales.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 9/22/2022, despite their website indicating my order was fulfilled I have yet to receive my products. I have made numerous attempts to contact through chat, phone call, email, social media with no response. I'm at a loss at this point and do not know where to go. I cannot dispute the transaction any longer with my bank it has been beyond 30 days. I'm not looking for a refund I just want the products I ordered.

    Customer Answer

    Date: 12/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by Flower Beauty regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fe: Order # ******* I placed on online order on August 3, 2022 for 5 beauty products. When I received the items the quality of the products weren't at all as advertised. They were oily/melted. I've sent multiple emails to Flower Beauty per at ******************************* and left multiple phone messages on the customer service phone number they provide *************. As of today date August 12, 2022 I haven't received a response. I'm seeking a full refund in the amount of $48.76

    Customer Answer

    Date: 09/05/2022

    Better Business Bureau:

    At this time, I have not been contacted by Flower Beauty regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my order from Flower Beauty on June 3. One of the eyeshadow palettes arrived with the shadows shattered. Their website indicates they will do returns / replacements for damaged products. I contacted customer service via email and phone on multiple occasions and received no response. In addition, I noticed that they are misrepresenting facts on their website. They indicate that aside from cosmetic brushes and pouches which are made in *****, all cosmetics are made in ** or ******. The makeup products that I purchased are all made in ******.

  • Initial Complaint

    Date:05/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month, using an online promotion code, I purchased several Flower Beauty Invisible "Jet Set" powder sprays -- a product that I've enjoyed using for nearly a year. When I attempted to use this product on Sunday, May 15, 2022, however, I noticed that the brand-new bottle (with the clear plastic seal still attached) was nearly empty. Then, when I removed the clear seal and attempted to spray the product, it was nothing but greasy liquid. It was clearly defective. That afternoon, I attempted to contact the company via an online form on the Flower Beauty website ("If you have any questions or comments, feel free to contact us with the form below.") When I didn't hear anything by the next afternoon, I called their 1/800 number *************) and left a detailed message, including both my landline and cell numbers. I also sent two emails to ******************************************* It's now been 5 days since I first contacted Flower Beauty about this issue and they haven't bothered to respond. Based on online reviews of their customer service, this is their modus operandi. Their way of dealing with customer complaints is to ignore them. All I want is either: a) a full refund for what I paid for the product; or b) a replacement product that isn't defective. I'd be satisfied w/either outcome. Thank you.

    Customer Answer

    Date: 06/22/2022

    Hello. Thank you for following up on my complaint re: Flower Beauty.
    About two weeks after I initially contacted Flower Beauty about their defective product, they finally emailed me and asked me to send them a photo of the bottom of the bottle, which contained a serial #. I did that, and several days later, I received another email stating that they were sending me a replacement product at no charge to me. Since then, I've noticed that the product is no longer available on their website.
    Thank you for your attention to this matter.
    Sincerely,
    *************************

Flower Beauty is NOT a BBB Accredited Business.

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