Business ProfileforGet Air Syracuse Trampoline Park

i went to getair trampoline park located in Crossgates mall albany NY, I reserved a party of 15 for my son Alexis birthday on 3/3/23 for 5:30-7:30. at around 7pm the lights went out and it turned into like disco night. At 7pm exactly my 4year old JAcob who was wearing black suddenly dissapeared within a second. All the adults in my party immediately started looking for him i went to the front desk and ask them to help me my son is missing and we looked around the park and the staff said they cannot help me, the staff started laughing when i asked them to please turn the light on, i called the police and the mall security to get involved 23 minutes later my son can not be found and the staff is still refusing to turn on the lights so we can search for him better, there is a ***** **** next door and then we found my son 30 minutes later turns out GETAIR has a back door that was left opened! and my son went through that door and walked through an alley and made it to ***** ****, the door had no alarm or safety feature and kid can get through, the staff refused to acknowledge me or anyone in my party until the police arrived then a manager came and spoke to us, i will never go to this place again as it is not safe for children as they claim, i was charged $200 for this and i want my refund or im taking this to court