Business ProfileforBoght & Oakwood Veterinary Clinics PLLC

I have had concern for my cat because she had been coughing constantly. I had taken my cat to their office four times within the past two years for this Each time they would take my cat out of the room for basic exams... They sent me home, "its hairballs". Her condition worsened we went emergency clinic where she was immediately diagnosed with severe asthma and aspiration pneumonia. Three days in the ICU and $5,000 later I made a post-hospitalization appointment with Boght. I called to make this last appointment they picked up the phone and asked “Is this Shadows owner?" My cats' name is not Shadow. Immediately when the doctor came in, didn't even greet me or confirm my cats identity. She began drawing up a vaccine and I explained she was here for an exam from being hospitalized and not for vaccinations. The doctor was immediately rude, "well that's what you were scheduled for in the system" Yet another miscommunication. I asked about the X-ray that was done at the last appointment because I was told it was clear but 4 months later my cat was almost dead. She pulled up the chart with an attitude like I was inconveniencing her. Told me that the X-ray showed moderate inflammation and bronchial obstruction and that further testing was recommended that asthma should be ruled out. I was shocked. This was news to me. The doctor said that it was documented that further testing was refused. Which I know was inaccurate because I would never refuse testing. I asked if there was a mistake because I remember vividly waiting at that appointment for hours to be called into the exam room to be told her X-rays were “clear” and to continue hairball treatment. The doctor went as far as to say she has “fantastical documentation skills” basically suggesting that she had notified me of their findings and that there was in no way shape or form a possibility that it was a mistake on their end. So, that I was notified of my cat's condition and refused help. This 100% never happened.