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Find a Location

Hudson River Community Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hudson River Community Credit Union

      One Third Street Corinth, NY 12822

    • Hudson River Community Credit Union

      160 Broad St Glens Falls, NY 12801

    • Hudson River Community Credit Union

      35 Niver Street Cohoes, NY 12047

    • Hudson River Community Credit Union

      312 Palmer Avenue Corinth, NY 12822

    • Hudson River Community Credit Union

      3762 Burgoyne Ave Hudson Falls, NY 12839-1268

    Business ProfileforHudson River Community Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Hudson River Community Credit Union has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hudson River Community Credit Union

        One Third Street Corinth, NY 12822

      • Hudson River Community Credit Union

        160 Broad St Glens Falls, NY 12801

      • Hudson River Community Credit Union

        35 Niver Street Cohoes, NY 12047

      • Hudson River Community Credit Union

        312 Palmer Avenue Corinth, NY 12822

      • Hudson River Community Credit Union

        3762 Burgoyne Ave Hudson Falls, NY 12839-1268

      Location of This Business
      One Third Street, Corinth, NY 12822
      BBB File Opened:
      1/15/2019
      Years in Business:
      20
      Business Started:
      2/13/2004
      Business Management
      • Ms. Sue Thorne, Manager of Business Relations
      Contact Information

      Customer Contact

      • Ms. Sue Thorne, Manager of Business Relations
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/24/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      HRCCU recently removed it's credit cards from it's main screen of it's app and online banking, making it harder to find and to use. However, despite the challenges, I made a payment of $220.63 on 9/15/2022. Also on 9/15/2022 HRCCU reversed my payment without notifying me or telling me why. On 9/21/2022 they assessed a $25 late fee and $1.61 of interest. They also reported my account to the credit bureau as more than 30 days past due. Another $25 late fee was assessed on 9/23/2022. On 9/24/2022 I learned of the credit reporting from a monitoring service (still nothing from HRCCU) and paid the balance, including unjustiied interest and late fees, of 247.24. Also on 9/24/2022 that payment was reversed without explanation or communication. On 10/11/2022 I made a $90 payment, which was also reversed the same day, and then another $1.61 in interest charged on 10/21/2022, and another $25 late fee on 10/23/2022. All payments were made from an HRCCU checking account with sufficient funds. I have also logged multiple hours reserching and complaining to HRCCU. My CC also has stopped working. I would like all charges refunded, and all credit reports reflecting the removal of the "late payments" the only complain on my reports in well over a decade.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carolyn A

      1 star

      09/20/2021

      I just paid off my debt. They are unprofessional, rude, ungrateful and they don't even know what's going on with their own paperwork. WARNING: I wouldn't even trust them with a children's saving account. They are confrontational to boot.

      Hudson River Community Credit Union Response

      10/07/2021

      Hi *******: We are sorry to hear that you did not enjoy your experience with HRCCU. Member happiness is one of our top priorities, so we would like to learn more about your experience. If you could please reach out to our Member Experience Center at ************* we would be happy to speak to you about your experience so that we can do better in the future.

      Local BBB

      BBB of Upstate New York

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