Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the day of closing the paperwork on a new car purchase in November 2024 we purchased one optional insurance coverage from the finance department. Within a week following purchase we canceled this coverage, well within the 30 days allowed in the contract. After repeated attempts to find out where the refund is, many of them ignored by our Finance contact we still find ourselves with no information and no refund.Further, according to the contract that we canceled, under New York state law there is a penalty applied every month Beyond 30 days for not providing the refund. This increases the amount of refund that we are owed.

  Business Response

  Date: 02/05/2025

  I refund check was issued 1/27/2025 for the amount of $2,980.31 If she has not received it by Monday please have her Contact me so I can get stop payment on that check..

   

  ******* ******  *********** ******************************************************************************

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Complimentary/Reduced Fee Car Engine Replacement Hello, (Addressed to Corporate)I hope this letter finds you well. I am writing to address an unfortunate situation that occurred recently at Curry Hyundai located *******************************************************, which has prompted me to request your assistance in resolving the matter.On February 20, 2023, I brought my vehicle, a 2014 Hyundai Santa Fe, to your service shop for an oil change. Regrettably, after the service was performed, it became apparent that an error or oversight by **************** resulted in significant damage to my car engine. My vehicle began to leak and was evident on our newly painted garage floor. Between March and April Curry Hyundai Service looked over my car and denied I had a leak. They eventually confirmed there was a leak and agreed to make the necessary repairs on April 21, 2023. Unfortunately, my car continued to leak while they introduced even more problems including engine misfires and left parts off the vehicle engine. They assured us that our engine was fine but may need a part replacement. After losing complete confidence in this location, we took our vehicle to other service shops. After having these service shops conduct independent assessments, it was confirmed that we need a new engine, and there is a high likelihood that the damage was a direct consequence of the service or lack of service provided at Curry Hyundai.As a loyal customer of ********************** for 2019 and other Hyundai service shops as far back as 2013 since the purchase of the vehicle, I have always entrusted my vehicle's maintenance to your skilled technicians, believing in the shop's commitment to providing exceptional service. Additionally, I loved my vehicle so much that I recommended the vehicle to my friends and family. And in the next couple of years, I planned to buy another Hyundai vehicle. However, the poor service performed by Curry Hyundai and unexpected engine damage has placed me in an unfortunate and burdensome situation, both financially and practically. Considering the circumstances, I kindly request your assistance in resolving this matter by providing a complimentary replacement of my car engine. Yet, I do not want Curry to perform the service given the problems they have created. I believe this would be a fair and reasonable solution, as the damage incurred was a direct result of the service provided by a Hyundai service shop.I look forward to your prompt response and a swift resolution to this matter.Thank you for your attention to this request

  Business Response

  Date: 08/14/2023

  To whom it may concern at the BBB, the minor oil leak that our client is referring to was unrelated to the oil change. It was from an oil pressure switch in a remote location under the engine plenum. This was fixed on a one time goodwill basis and the customer was not charged. The oil leak we repaired was unmeasurable and did not cause any harm to the engine. The "sluggish" feeling the customer reported was diagnosed by our Platinum Hyundai Master Technician *******************. He diagnosed the vehicle needing a fuel injector, spark plug and or Ignition coil, the customer declined further diagnosis at that time. We did not charged the client for this diagnosis and ********************** on behalf of ***************************** declined all repairs to make the engine run properly and continued driving the vehicle. Please see attached Repair orders and email communications. Curry Hyundai has no liability for a high mileage vehicle that requires repairs unrelated to an oil change that was performed perfectly. We have shown good faith and made repairs to this vehicle without charge to the customer. 

  Regards

  ***********************

  Curry Hyundai

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  After they made the claimed repairs the following problems occurred:
  1- Misfires
  2-Left parts off the car
  3-Leak they caused still remains
  4-Caused the car to smoke
  5-Claimed I would not need an engine given the leaks and their delay to repair the first time.  Yet, other Hyundai service shops said I would need a new engine.
  6-My emails point out every problem they caused once we received their "good faith" repair. 
  7- They did not make a "good faith" repair if on two separate visits they said I did not have a leak.  They lied and said it was oil spillage. Once I pointed out the oil leak they agreed to make the repair as I have service reports to back up their saying there was not a leak.
  
  I have all service reports from 2022 and 2023.  This was not a neglected car but a vehicle seen my their service shop for nearly 4 years faithfully.  There was not an issue with having them do repairs if their Master Mechanic had not demonstrated on multiple occasions an inability to even put parts back on the car. 

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 08/15/2023

  We have reviewed the clients concerns and based on our findings none of the drive-ability issues reported were caused by an existing oil leak from a remote oil pressure switch which we repaired at no cost to the client on a one-time goodwill basis. We stand behind our work and have been in business since ****. There was nothing defective in the oil change performed by us. The drive-ability issues reported were addressed by our Shop *********************** *****, again at no charge and necessary repairs were declined by the client. These findings were not associated with a routine oil change. If there is a written diagnostic from another Licensed Hyundai Dealership and Certified Hyundai Tech showing a direct relationship to our flawless oil change and the reported condition of "sluggish" acceleration, we would like to see those documents for professional review by our staff and a Hyundai Field Engineer. It is also our understanding that the client has made a request with Hyundai Motor America to pay for all or part of the repairs needed. Has there been a decision in that matter?

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Following recent "good will" repair on 4/21/23, please answer the following questions:
  1 Why was the car returned after the repair with engine parts left off of the vehicle?
  2 Why did the car start to have misfires after the repair?
  3 Why did the car develop white smoke/odor after the repair?
  4 Why was the car sluggish after the repair?
  5 Why did the car have trouble starting after the repair?
  6 Why did the car continue to leak after Curry claimed there was no more oil leaks as the switch was replaced?
  7 Why did the check engine light come on after the repair?
  8 If Curry did their multi-point checks at every visit and the oil leak was pre-existing, why does the paperwork never state there was an oil leak issue prior to my bringing evidence?
  9 Why in Curry's May 5 email it was stated my car needed FUEL INJECTOR, SPARK PLUG, IGNITION COIL but no mention of a head gasket? Yet, 2 other service shops immediately identified the head gasket.
  10 Following the April ************************************************ call your service flawless when your mechanic caused 1)Misfires 2) smoke/odor 3)The check engine light to go on
  4)Vehicle sluggishness 5)Missed uncovering the head gasket as two other service shops uncovered the issue 6)Returned the car missing engine parts?
  11 Why after the oil change in February 2023 the car started to leak and remains leaking, although your master mechanic claimed there were no more leaks?
  12 Why did Curry say the problem was the switch when 2 other shops on their first visit seeing my vehicle immediately stated it was the head gasket/coolant?
  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/13/2022, I purchased a "certified" pre-/owned Hyundai ****** from Curry Hyundai in ***************, **. I took delivery of the vehicle on 8/17/2022. I went to the dealership on 7/3/2023 to have the vehicle diagnosed for a noise I was hearing. I was told that the noise was a result of "dry rot" in ALL four of my tires and that all four tires need to be replaced. Here is my issue:I purchased that vehicle less than one calendar year ago. Although I drive a considerable amount, dry rot take *years* (2-5 years) to develop and that is in harsh conditions. That said, it seems clear that this vehicle was sold to me with (4) tires that were developing dry rot. We were assured at purchase that a certification of that level means the car is certified to be like new and of course, the certification means the consumer (me) pays more for it than a non certified vehicle. When I pointed this out to the dealership, I was dismissed and told "tires aren't covered items and these things happen" - I was additionally told that there was nothing they could do and I should contact Michelin (which I have). Michelin will pay 60% of the replacement and still, the issue is costing me $500 - $700 out of pocket. Again, had this issue been handled appropriately prior to sale, I would not be spending that money. If the issue was not identified prior to sale, it calls into question their certification process and the *value* of having a car certified with them. Having staff that is "nice" does not a good business make. Standing behind or NOT standing behind a product that was sold with a clear defect does speak volumes.

  Business Response

  Date: 08/01/2023

  Customers Tires have been replaced at this time.  

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************