Business ProfileforSaf-T-Swim

I paid for swim lessons in advance on a pre-purchase price agreement and paid against the 6-week programs. I've been a paying customer to this company for over 8 years. As of August ************************************************************************************************************************************************* on weekend times. Throughout the 8+ years, the instructors were repeatedly changing as well as policies. When an instructor would cancel/call out sick we would be offered a make-up class (same scenario if we had to cancel due to illness). However, they changed the policy for make-*** to be done within 30 days - yet never had any slots available for said make*** to be done within the 30 day timeframe. They would cancel the makeup and you are out that money. I spoke with ****** at the **************** in August and followed up every few weeks regarding the refund which had to be issued via check. She advised that her supervisor ***** would help me. Then it switched to *******. On my most recent call - over 2 months later, I was told that ******* spoke with the district manager ********************* who advised her that they would refuse to provide said refund. Regardless of that I was told I would receive it back in August during my initial call. This is unacceptable. No one has followed up and I'm constantly in the dark meanwhile they are sitting with almost $200 of my money. I'm a single mom and a volunteer firefighter - I cannot afford for someone to hold onto crucial funds I need to provide for my son and his wellbeing. In addition to the fact that this is very bad business and extremely poor customer service. When I asked to speak with ***** directly, I was again given the run around.