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Business Profile

Windows

Tri-State Window Factory Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tri-State Window Factory Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tri-State Window Factory Corp. has 3 locations, listed below.

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    • Tri-State Window Factory Corp.

      360 Marcus Boulevard Deer Park, NY 11729-4504

      BBB accredited business seal

    • Tri-State Window Factory Corp.

      245 Saw Mill River Rd Hawthorne, NY 10532-1526

      BBB accredited business seal

    • Tri-State Window Factory Corp.

      3657 Merrick Road Seaford, NY 11783-2810

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got new windows from this company. The sales person told me to get half screen for the windows, as its good as a full screen. I asked if I change my mind can I get a full screen to my windows. He said yes. Well, when they were here I saw this half screen not going to work, bugs keep coming into my house through the screen. Is just not that good. Call them couple times then, and again in May and June. They told me the owner will call me and resolve my issue. He/she never did. Called few times, and they told me they will call back.I just want they change my half screen to full window screen as I do want to open my windows without get bugs in.

      Business Response

      Date: 07/14/2022

      Our screens standard come as half screens. Full screens are difficult to remove. Not just ours, but all manufacturers. We show the window in the showroom with a half screen as we recommend it. Full screens are not easy to put back in and we do not recommend them. They require use of ladders and tools to put back in.
      To satisfy the customer and resolve the situation, we gave her full screens.
      As well, we left the half screens with her too.

      Customer Answer

      Date: 07/18/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      Someone called me 12 days ago, and promised to come out and change the screens. Since then no one called me when it will happen. so I'm waiting.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 08/09/2022

      The previous response should be satisfactory, as customer will have both full screens and half screens. We are going back on August 24th, 2022 with the new full screens. The customer thereafter the 24th will have both half screens and full screens.

      The new full screens are being made and the 24th is the date we set up with customer. We did not charge her for the new full screens.

      I have attached the contract which states half screens. We are doing what the customer asked for and without any charge. We now have a BBB complaint. I apologize for any inconvenience with calling and not receiving a response. I do not know how that happened. We do not train anyone that answers our phone that the owner will call you back. We have various levels of management that handle these type of situations. 

    Tri-State Window Factory Corp. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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