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Find a Location

Compass Recovery Group, LLC has 1 locations, listed below.

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    Business ProfileforCompass Recovery Group, LLC

    Collections Agencies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3135 Walden Ave Ste 4, Depew, NY 14043
    BBB File Opened:
    6/25/2019
    Business Management
    • Representative, Complaint Contact
    Contact Information

    Customer Contact

    • Representative, Complaint Contact
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pamela S

    1 star

    08/04/2024

    Between the financially devastating outcome that Covid had on my life, and an even more devastating personal situation that occurred at the same time, I fell into extremely hard times. Instead, of giving up and filing for bankruptcy protection, I have done all that I could to honor my financial obligations. Compass bought my loan from ******* ******** that I initially took to feed my child and pay rent during the Covid lockdowns. There have been a few snags in the payback process, such as my account being defrauded leading to the cancellation of my card and getting a new one, etc. Compass has called my autistic daughter, ex-husband who devastated our family, (which included causing my child to be suicidal), my ex mother-in-law, and my son; all in an effort to harass and intimidate me because I didn’t respond to their calls quickly enough. I have been working 3 jobs to attempt to survive and pay my basic bills. In particular, their employer, James Ryan, has been particularly harassing, to the point of viciousness. He leaves messages that appear to demonstrate a personal vendetta against me. I have now decided not to pay their company another dime and suggested they sell my debt to someone who can behave like a respectful and professional person.

    Local BBB

    BBB of Upstate New York

    BBB Reports On

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