ComplaintsforJoe Basil Chevrolet, Inc.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I waited 2 weeks to get an appt to have my check engine light looked at. My car has been at Basil since Oct 12. Jake, the service advisor called and said the warranty company needed oil change receipts. I gave what I have , also inspection and wiper change receipts to show mileage and the car doesn’t warrant an oil change. (Recommended 7500-10000.. and I’ve put on maybe 7800 due to pandemic and working from home since March 2020). I was told I need one once a year now but warranty co was still deciding . Jake also threw in he could get used cars to look at it as if I was going to buy a new car. I did email Jake Friday 10/21 to ask for cost of diagnosis and I was going to pick up my car 10/21 or 10/22 because I was LEAD to believe my failure wouldn’t be covered and would cost me $3500. I called the warranty co Saturday 10/22 and was told the dealer would have an answer by end of that business day.( I haven’t picked my car up yet) I called warranty co 10/24.. they said” is your vehicle fixed? You picked it up? Then said they were told by the dealer that morning Picked it up and was trading it in. NO! Dealer has to reopen claim .I called Jake, he denied anything was told to warranty co. He then went on to tell me my failure.. what I was told is timing chain and fuel pump was same issue I had almost 3 years ago but not covered by parts warranty. My first claim was just as much a hassle and took almost 2 months to get car fixed because of oil change receipts then too. My brother had to step in because he felt I was being taken advantage of (Single woman then and now). I take care of my car and mostly with Basil or their quicklube shop. This is unacceptable to be lied to and then lie to the warranty company and close out my claim.

  Business response

  10/26/2022

  ***** *******’s 2012 ***** ******* came in with check engine light and stalling out. Diagnosed as timing chains, have been working with the extended warranty for two weeks. Sent in her oil change records to the extended warranty, the extended warranty company is reviewing the claim for coverage. Customer’s last oil change was in September of 2020, it has been two years since last oil change, even though the customer only drove less than 5,000 miles during the two years, oil changes are still required at least once a year. Initially the warranty company denied the claim due to lack of maintenance, but customer called the warranty company to see what they can do. Extended warranty company is reviewing coverage and will call me back. 

  Customer response

  10/27/2022

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This is true but a lot is left out. I called the warranty consonant and filed a BBB complaint on them as well. The communication between them is to make it like they are going to do something but ultimately won’t. The concerning part is in a reply from BBB from warranty company they wanted an answer from Basil as to why the part that was replaced .. timing chain failed under mileage. I don’t know if there has been a response. Makes me wonder if the timing chain was replaced or just “fixed” .  Less than 8000 miles on it. Again blaming me for the failure because I didn’t get an oil change at a year yet under mileage. Jake at basil said , a faulty part but over a 2 year part warranty.i didn’t  appreciate the warranty company being  told my car was fixed and picked up, gonna trade it in and my case closed  Regards,  ***** *******

  Business response

  01/10/2023

  I checked history on vehicle and it looks like the extended warranty company declined the repairs due to lack of oil change receipts—last time customer had oil changed here was September 22 2020 at our **** **** facility—vehicle had 78,940 miles—even though the customer didn’t put a lot of miles on vehicle the manufacture still recommends you change your oil once a year to cover both manufacturer warranty and any other Extended Warranty programs that are either included with the sale or purchased by a customer. We understand that the consumer was not putting a lot of mikes on the vehicle, but still needs to follow the guidelines of the Warranty programs.  At this point we feel we have to go with the decision made by the warranty company. 

• Initial Complaint

  09/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a 2022 ********* with the upstanding that the chips for the seats and the steering wheel would take 3 months. It’s been 7 months. I called ********* complaint, gave them my vin number and they informed me I wasn’t even on the list as of yet to receive the chips. I feel that joe basil misrepresenting themselves as well as *********.

  Business response

  09/07/2022

  As much as we would like to be able to retrofit all of our customers vehicles with any missing chips/components, we can only install the parts that are supplied to us.  Our message to our customers mirrors what general motors messages are to us.  The first message was that the retrofits would start in the fall of this year, the latest message is that on sept 1st they started to send out letters to the customers effected by the shortage and that is when the parts will come to the dealership.  The parts will be vin specific and we haven't received any communication being more specific on a time frame by vin.  The dealership doesn't have any spare parts in our parts department to help in the situation either.  The moment the parts come in we will be happy to push this vehicle to the front of the line.

  Business response

  09/16/2022

  BBB spoke to Mike at business and the following was relayed: The only other option available would be an aftermarket heated seat which costs around $399. We are expecting the chips to begin arriving soon, at which point the customer will be sent an email and we will install.

  Customer response

  09/16/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. it sounds like they want me to pay $399 to replace the seat. Unacceptable. So I will be willing to wait for the correct chips to complete this lease. Again I still find this inconvenience unprofessional as a business both ******* ****** and Basil Chevrolet. Regards, *** ******

• Initial Complaint

  08/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received flyer from basil inviting me to purchase a new car and trade in my current car at a excellent price. I was taken care of by Dan B***** salesman at Basil who offered me a 2022 ******* and stated he was going to give me the car with a extended warranty for less than the price I am paying for my current car,and take my current car as a down payment. B***** showed me the ******* for 27000 and even let us test drive a ******* .B***** then took me through the lot and showed my wife and I a blue 2022 ******* and again stated he'd get us into the new car for less than our current car payment ($366). B***** took us to the service center and gave my wife a card good for free windshield cup repair on our soon to be 2022 *******. I said lets get this 2022 ******* and he sat down and wrote up the contract. He turned it in to his finance man and looked confused and said hmmmm somethings wrong finance must have made a mistake. B***** went back to the finance employee and stated the cost would be over 100 dollars higher than my current payment .He then offered me a used car for a 72 month payment schedule. I told him I wanted the deal he promised my wife and I for less than my car payment and he stated I can't, the dealership will lose money. I immediately went to a executive on site and he told me B***** shouldn't be fender trading without running numbers first. I later received a phone call from the sales manager Rob. He apologized and said they messed up. Rob then offered me a much higher price on the 2022 ******* or a 72 month plan on a used car. My wife and I are senior citizens with heart conditions and were treated badly. I want the 2022 ******* with the extended warranty for less then the current car payment of 366 dollars a month as promised.

  Business response

  08/03/2022

  upon researching the visit with our team, no such promises where made. Under the current market conditions we do the best we can to try to help our customers out.  Based on the vehicle the customer wants and the current factory programs, we will not be able to provide the payment the customer wants.  We don't currently have a vehicle like what he wanted in stock either, so even if the customer agreed to a higher payment we don't have a new ******* available in our inventory. 

  Business response

  08/10/2022

  Giving a tour of our facilities is part of our sales process so our customers know the full value of doing business with us.  Our sales reps don't do their own payment calculations, let alone trying to do that math in their head during the sales process. We are not able to provide a vehicle at the price the customer requested.  I am happy to give the customer an extra $1000 for the trade for the frustration, but at no time did Dan promise the customer a specific payment.  If my offer is acceptable please call me at ********* Thank you, Steven D****** 

  Customer response

  08/18/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. BBB received the following response from the customer: The business admitted that he had said it, they called it fender trading which is not anything I would have known about before that. Regards, ******* ***********

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  february 2022 my vehicle was rear ended in buffalo ny the driver pulled over gave me insurance information was same as mine ***** after ***** tried to get me to pay them my deductible for a accident that was no fault of mine they decided to cover damages next day after accident, took car to joe basil chevy not by choice but because they just did a repair on vehicle in december 2021 because other repair shops had along wait time and they knew vehicle was up to date on everything, low and behold i took vehicle to basil as ***** recommended them and it was supposed to take 7 to 10 days for repairs repairs were done in 48 hours (not even) picked up vehicle the seat was never repaired on drivers side it had movement in seat and noise under vehicle, the technician was worried about door jam from accident they ordered some part for no reason and it fixed nothing, basil and claims adjuster claimed it was a curtesy i claimed it was stupidity and a coverup because they forgot to change the sit after lady that checked in vehicle sat in seat at basil, basil then refused to fix it because they were already paid few days later and gave me run around making me come over then say wait a week and lie after lie then ***** claims rep said take vehicle somewhere else to see if basil is lieing every place said needs new seat and noise underneath still there, then week of 7/7/22 the seat was moving more and more so went to basil on transit but to the repair shop side they said yeah seat is bad and wanted to sell me a seat, i contacted basil repair shop which is in same building they said they are not covering it and called me names and bad attitude after i said basil technicians on other side said need anew seat, i told them give me in writing then and lady hungup on me on 7/12/22 called ***** the claims rep and he said cause basil now says they didnt know anything about seat they just keep lieing,....

  Business response

  07/14/2022

  The body shop manager met with mr. ******** back in april and seen this vehicle in person and compared it to other *******'s on the lot and had verified they all had the same movement in seat, no physical damage was done to seat. The customer was supposed to come back in on 7/12 and meet with manager and did not show up. After listening to the phone call no names were called except for "****" and mr. ******** hung up as advisor was still speaking on the phone. We also contacted the insurance company and advised of the customers concern and was denied repair as not being part of the loss.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Last year in March during the pandemic I purchased a truck from this dealership and was sold a truck for 15000, with a $4500 down payment. This truck was sold to me with a bad engine and the engine died in less than a year. My warranty company paid to replace the engine and I got my truck right back. The next day I called mechanic to inform him my oil light came on and asked if I needed to take truck for oil change because they were supposed to take care of it. Mechanic told me to disregard that, said they definitely did full oil change so don't worry. But told me when I can to bring truck so they can reset timer, claimed that's what problem was. As days passed by more and more began to go wrong with truck until one-day the engine seized in the middle of traffic. I had to have vehicle towed in because the engine was dead. A triple A employee passing in traffic helped us get out the middle of the road, popped the hood and stated the oil well was bone dry and no oil was ever put in truck. I confronted mechanic via phone about lying about the oil change and ruining my engine and was given many apologies and told they'd take care of things right away. Instead they first attempted to call and lie for my warranty company to replace engine again. I then looked through my paperwork and called warranty co myself because mechanic told me they were waiting for a decision from the investigator from my warranty company and I called because they had no business trying to put the repair on my warranty. When I spoke with warranty folks they informed me of the false story they were told and we both discovered they had none of my actual info not even the I'd # on my license they had someone else's info on my account. So the warranty co talked to me, got all my true info and flagged my account against Joe basil Chevy. This entire transaction because it was done during pandemic where vehicle had to be delivered to me in the middle of traffic at work.I haven't had my vehicle for 3 month

  Business response

  05/23/2022

  CUSTOMER HAD VEHICLE TOWED IN 2/21/22--ENGINE FAILURE-------WAS NOT COVERED BY EXTENDED WARRANTY----JOE BASIL CHEVROLET REPLACED ENGINE (ORDER *******) AT NO CHARGE TO CUSTOMER

  Customer response

  05/24/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID 17132104, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  Hello,
  I'm not satisfied at all with the response from the dealership. I'm not satisfied because this repair was not on me it was on them. Therefore they never had any business contacting my warranty company to replace the engine. My warranty company had just replaced the engine not even 2 months before it blew again. The engine seized because they failed to put oil in the vehicle even though they stated falsely that they did. A day after getting truck back I called immediately when oil light came on and asked if I should immediately take truck for oil and was told to disregard that because it definitely had a full oil change and I didn't have to worry. I was told the problem was that something wasn't reset for the computer system to recognize the oil change but disregard and when ever I could and had the time to come in so they could be reset. As the days proceeded things got worst and on day the truck died in mid traffic on expressway and it was a very dangerous situation. A AAA worker that was passing by saw the danger and couldn't help but to assist me and my kids getting out of danger in mid traffic. After getting the truck on a side street and waiting for road side assistance before the AAA worker left he asked if we could pop the hood. We did and he said" Yo!!! The oil is bone dry and clean. No oil was in this vehicle at all. I confronted the mechanic at this dealership about the situation and responsibility was taken by him from beginning and I was apologized to for the inconvenience and mistake. My road with the dealership afterwards was shady,underhanded being that they turned around and lied so my warranty would cover it instead of them. This truck was financed with a $15,000 bill. This vehicle has had so many issues that I got kicked off ***** insurance not too long after it was towed to dealership for repair. When I asked ***** for an explanation which I also have in writing they said for my truck to be a 2015 road side had to assist too many times and felt truck was more of a liability and let me go. Then..... They kept my vehicle for so long that I was due for inspection the month before they returned it. They do inspections there and didn't because they knew it wouldn't pass. I previously got a estimate for some body damage my son previously had done that I was waiting to get done when my income tax came in. Because of this mistake and whole process my $$$ was drained due to transportation. My household works way out, my youngest child is special needs so to have to come out of pocket on top of paying insurance and a car note was not fair to me as a customer at all. Especially because of the price I feel that because I'm a woman and because of my skin color this situation was dealt with very poorly with no regard. I'm the one who kept contact and alot of the times I got no response back. I was treated like I was a problem when the problem stayed being them. I previously got 2 other vehicles from this dealership and never had a problem. My paperwork was always intact and on point. This deal was done during pandemic all over the phone, and dropped off to me mid traffic at my job downtown when I was not on break. My down payment was never as high as it was this time which was $4500. And this vehicle is terrible compared to what I had before on a lower income. I wanted a truck when a ******* wasn't in my scope according to them I then settled in asking about getting another ***** ****** and was fine with my decision. Then I received a call like it was a miracle on 34th Street and there was all of a sudden a ******* that could be covered. I believe I got a very damaged vehicle purposely so they could get rid of it. It has now been a year, this truck has been through 2 engines, still shaky, still makes whistling noise from under hood and two days after getting vehicle back I go to pull off and hear a loud sound, pull back over and the muffler is dragging in street soooo rusted that a mechanic told me they don't see how it he'd that long, basically disintegrated where the pipes attach so now I'm in the process of paying for a brand new muffler. $15,000???? Come on. This isn't fair at all didn't even have the courtesy to give me a loaner vehicle from lot in all this time. No.... I'm not satisfied and this is so unfair that I cannot believe it's legal.
  
  Regards,
  
  
  ********* ************
  
  
  
  
  

  Business response

  05/31/2022

  we have no problem looking at the customers concerns. if it is a workmanship issue we will address. if something else we will review. there will be no charge for customer to have us look at.

  please schedule with our service advisor Tom L*******

  Customer response

  05/31/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ********* ************

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2012 Chevy Colorado that I've had to bring in and have repaired multiple times in less than 2 months! I was told the vehicle would be covered for 6 months! I've had to have manifold replaced because fumes were making us sick. They have not fixed the vehicle suspension issues. I was told they do a 201 point inspection,but believe they have done none. They have sold me an 18,000 vehicle that needs alot of work. I am very disappointed,and no longer trust this dealer with my vehicle and will be looking for a full refund,and or plan on contacting lawyer as I believe they have sold me a lemon. I live in Niagara falls and have had to drive back out here now for the third time,it's a 40 min drive!

  Business response

  04/18/2022

  The dealership has repaired an exhaust manifold at no expense to the customer, and is currently replacing stabilizer links at no charge. This should address the suspension issue. This vehicle was sold to the customer with 118,000 miles, and was priced in accordance with a vehicle that was of its age and mileage. There is no lemon law coverage on this vehicle, and the 6 month/6,000 mile warranty covers powertrain issues only - so the repairs we have made and not charged the customer for were technically not covered by the warranty. This was done as a courtesy to the customer. While we appreciate the customer travelling to our dealership to purchase this truck, which he may have done because the truck was priced well, the fact that he also has to travel here for service is out of our control.

  Business response

  04/20/2022

  Prior to the vehicle sale and delivery, this truck was inspected and reconditioned. Our dealership spent over $2000 putting new brakes on the front, resurfacing the rear brakes, changing the oil, replacing the steering rack and a tie rod end and putting new wiper blades on it. This vehicle wasn't just cleaned and delivered to the customer. The dealership has addressed all of the major issues with this vehicle at no charge to the customer. The heater works, but the display is not backlit - unfortunately, that is not a covered item on a 118,000 mile truck. 

  Customer response

  04/29/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 17058750, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The gentleman messaging me back, obviously didn't look at my Truck either! The truck is a 2012 Chevy Colorado,it was sold to me with 111,000 miles on it,not 118,000! Although I appreciate the work they've done for me,I believe I was lied to at purchase! I was told they did a 201 point inspection,that's why I bought the truck,I trusted that they checked 201 possible issues but obviously they didn't. Ive had in there 3 times in 2 months. Sure the heater works but I cannot see it at night it's a Hazzard! The breaks do not feel right,but I guess I should feel lucky they work! I paid nearly 18,000 for a truck from them Wich I trusted was safe! My 11 yr old became I'll with headaches because the fumes from a cracked manifold,Wich they fixed,but must of missed during the 201 point inspection! I'm definitely disappointed ,I was told Joe basil cares! It seems they care about sales,not the person buying the vehicle. I'm left not knowing what my options are,hoping nothing else is wrong before I can have looked at by someone I trust this week or next. Sincerely ****** ********

• Initial Complaint

  02/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We put $500.00 down on a vehicle. I asked several times to assure if it didn't work if we would be refunded the total amount of the deposit. The dealership told me the deposit had been refunded on Feb. 5. To this date, the 16th of Feb. we have not received a penny back. They have not returned my phone calls or email messages. They did acknowledge they owed me the money by stating they had deposited it. Please help me with this.

  Business response

  02/17/2022

  We looked into this situation and found the refund was never processed on 2/5. It was processed yesterday on 2/16 and should be all set.

  We apologize for the delay

  Customer response

  02/18/2022

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I still believe people should be aware.  The business didn't take ANY of my calls. The receptionist stated that finance was right by the office phphone.. I left several messages with NO response,, until I contacted BBB.

  They also pulled our credit after we told them who we were financing with and then stated they didn't work with ******* ***... thats odd.. ******* *** says they do.. so we also have unnecessary hits on our credit.

  I'd be quite leary of sending any money or doing business with them.  
  Regards,
  *** ***********
  
  
  
  
  

• Initial Complaint

  11/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a used car from the dealership 3 months ago. They inspected the vehicle prior to selling it to me. I just had to replace brakes rotors and calipers at a cost of $800+. With a proper NYS inspection this should not happen. I have been in contact with them 4 times and no resolution. I think they should at least help pay for the rest parts and are in violation of the NYS inspection process.

  Business response

  11/01/2021

  All of our vehicles go through an inspection and reconditioning process. This vehicle required no additional work to pass new york state inspection prior to delivery. It only had 23,492 at the time of delivery. If the customer elected to take his vehicle elsewhere and have additional work done without allowing the dealership to even see it beforehand, he is doing it at his discretion. The dealership will not deliver a vehicle to a customer without it passing new york state inspection

  Customer response

  11/02/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  There is no way a proper NYS inspection was done if these parts failed 3 months from purchase.  I have verified this with the NYS inspection hotline.  My next step will be to file a complaint with them and allow them to handle.  I was hoping to come to some kind of agreement without using the government, but at that point I’ll be left with no option.  In New York the comprehensive inspection process includes making sure brake pads aren’t gone in 3 months.

  
    
  
  
  

  
  

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used car from Joe Basil Chevrolet 9/2021 when I drove it off the lot it broke down, I purchased a warranty for 1700, after being jerked around I sold the car immediately, However, I had to submit odometer reading form for the refund for 1700 which I did that was 2 months ago, when I called to find out where my refund was, I was informed that they" lost it " Later , the Manager Ken K**** called to say they found it and would process it ASAP that was a month ago. Now , they wont return my calls.

  Business response

  10/27/2021

  The refund is processed and the check is at the dealership. We will reach out to the customer to see if he'd like to pick it up or if he'd like it mailed

  Business response

  10/28/2021

  The customer has a different address than when he purchased his vehicle. The check will go out tomorrow to his new address

  Customer response

  10/29/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I made sure that they had my new address, This is how the Sales Manager Ken K**** does things he finds it amusing to jerk people around, instead of doing the right thing. I will believe it when the check is in my hand, then and only then will I accept a satisfactory resolution'.  Regards, ********* ** *****  

• Initial Complaint

  10/26/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a vehicle from this dealership. 5 days within me having the vehicle. Vehicle shut off on my and wouldn’t start in mid traffic. Called the dealership, they sent out a tow to pick the vehicle up. “So called fixed the problem” . Got vehicle back, check engine light on and off everyday. I was told that once my title came, I’d be able to get a new vehicle from the dealership, seeing this one having problems 5 days into purchasing …. Called the dealership again… he actually called me back this time … stating that he wanted to buy the car back. So I goes to appointment .. drop the car off for a day … they called and said they can’t switch the car out due to my credit dropping , which is due to my last situation of my old car gettin totaled. So unfortunately on 10/23/2021 I picked the car back up. Today 10/26/2021 the check engine light is back on! With an additional light “service stabilitrak” Car wouldn’t even turn over to start at first. I had to attempt to start it 3-4 times until it finally turned over and started. Just 3 days after “Fixing” it for the “”3RD time.

  Business response

  10/27/2021

  This customer took delivery of her vehicle on 7/27/2021. The vehicle had 47,567 miles at delivery. The customer received warranty coverage for 6 months or 6,000 miles, whichever come first. The customer has put over 7,000 miles on the vehicle since she took delivery only 3 months ago. There is no warranty coverage for any of these repairs, and the offer we made to trade her out within the first week is no longer an option almost 3 months later. The dealership made the attempt to trade the customer out of the vehicle and the customer could not secure financing. 

  Customer response

  10/27/2021

  The car has been messed up since the forth day i had it, left me & my kids on the side of the road, i stated i wanted my money back & did not want the vehicle, the man told me that that was not necessary when my title came in he would swap out my vehicle. I did not receive my title till just recently, i didnt even want a new vehicle from them but he assured me he would take care of it. So i agreed to wait in the title, now here we are three months later the problem has BEEN occurring and is still occurring. They assured me they would handle the issue and im still stuck with a UNRELIABLE vehicle and paying for a vehicle i do NOT want. The shop just went to the car last friday, i picked it up Saturday. It didnt even make it till Tuesday before the vehicle would not start & the check engine light came back on again!!!!!

  Business response

  12/09/2021

  We traded ******* out of the ******* that she had problems with originally. She picked up her replacement vehicle on November 13, 2021.

   

  Thanks,

   

  Craig T*****

  Used Vehicle Sales Director

  Customer response

  12/09/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩