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Complaint Details
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Initial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a vehicle from this dealership. 5 days within me having the vehicle. Vehicle shut off on my and wouldn’t start in mid traffic. Called the dealership, they sent out a tow to pick the vehicle up. “So called fixed the problem” . Got vehicle back, check engine light on and off everyday. I was told that once my title came, I’d be able to get a new vehicle from the dealership, seeing this one having problems 5 days into purchasing …. Called the dealership again… he actually called me back this time … stating that he wanted to buy the car back. So I goes to appointment .. drop the car off for a day … they called and said they can’t switch the car out due to my credit dropping , which is due to my last situation of my old car gettin totaled. So unfortunately on 10/23/2021 I picked the car back up. Today 10/26/2021 the check engine light is back on! With an additional light “service stabilitrak” Car wouldn’t even turn over to start at first. I had to attempt to start it 3-4 times until it finally turned over and started. Just 3 days after “Fixing” it for the “”3RD time.Business response
10/27/2021
This customer took delivery of her vehicle on 7/27/2021. The vehicle had 47,567 miles at delivery. The customer received warranty coverage for 6 months or 6,000 miles, whichever come first. The customer has put over 7,000 miles on the vehicle since she took delivery only 3 months ago. There is no warranty coverage for any of these repairs, and the offer we made to trade her out within the first week is no longer an option almost 3 months later. The dealership made the attempt to trade the customer out of the vehicle and the customer could not secure financing.
Customer response
10/27/2021
The car has been messed up since the forth day i had it, left me & my kids on the side of the road, i stated i wanted my money back & did not want the vehicle, the man told me that that was not necessary when my title came in he would swap out my vehicle. I did not receive my title till just recently, i didnt even want a new vehicle from them but he assured me he would take care of it. So i agreed to wait in the title, now here we are three months later the problem has BEEN occurring and is still occurring. They assured me they would handle the issue and im still stuck with a UNRELIABLE vehicle and paying for a vehicle i do NOT want. The shop just went to the car last friday, i picked it up Saturday. It didnt even make it till Tuesday before the vehicle would not start & the check engine light came back on again!!!!!Business response
12/09/2021
We traded ******* out of the ******* that she had problems with originally. She picked up her replacement vehicle on November 13, 2021.
Thanks,
Craig T*****
Used Vehicle Sales Director
Customer response
12/09/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******
Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 16, 2021 I purchased a Vehicle from Joe Basil in Depew Ny I left the dealership at noon, at 5:00 pm that same day my check engine line came on and the vehicle began to shake tremendously. After driving less than 50 miles before this occurred that lets me know that this vehicle was not test driven before being sold to me nor was it inspected as they claim they do all vehicles. I contacted them at 8am Monday and was informed they could not get me into the service department until 8am 10/19/2021 then once i dropped my vehicle off i was informed that they could not work on it because it was a jeep and that the jeep tech they use is out until Monday. I asked to be provided a rental and they said they were all out so now as a single mother I have to come up with additional funds that i do not have to try to get a rental to make it to work every day and get my kid back and forth to school. I gave them all the extra money I had for the down payment on Saturday no one said sorryBusiness response
10/20/2021
We just spoke to the customer - she did not rent a vehicle yet. We are going to schedule the customer to have her car looked at in the next few days, and will provide a rental to her at no charge. The customer is aware, and is satisfied with this resolution
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Customer Complaints Summary
14 total complaints in the last 3 years.
2 complaints closed in the last 12 months.