Health and Wellness
myOTCstore.comThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order #****** 11-7-2024 They sent me an order confirmation email for an amount of $251.20 This same day, minutes later, I receive an email informing me that they changed the status of the order to refund 11-8-2024 I sent an email asking the reason for the status change 11-9-2024 They responded to me that the shipping address did not match the address on the credit card, for this reason they passed the matter to the billing department to begin the refund process within a period of 10 to 14 business days 12-4-2024 I sent an email telling them that the charge appeared in my bank with reference number ****** 12-5-2024 They responded to me that they were in the process of crediting the refund and that they would notify me by email, the email was sent by ******* *. from customer service.I responded to this email asking for a specific date for the refund.12-12-2024 After not receiving a response, I sent an email requesting the status of the refund 12-17-2024 They responded to me with an email telling me "again" that they were going to refund the amount of the order, this email was sent by ****** *. from customer service I responded to this email complaining because I have not received the refund or a specific dateInitial Complaint
12/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 10/29/24 i ordered 15 bottles of 8oz Calgon Morning Glory. My OTC Store charged me $95.52. 2 days later I recieved an email stating that my order was shipped with a *** tracking number ****************** I got an alert that it was delivered to **************. I live in ****************. I immediately reached out to them via email due to the fact that you can't contact no one via phone and the response was that they contacted the carrier and were going to have them resend the product. After more then a week I already felt like I was being scammed so I requested a full refund instead. They kept stating that my info was being forwarded to the billing department and they will get back to me when resolved. What do you mean?? You didn't send me anything and I'm just asking for a full refund for a product that they never sent to me! My next email is pleaded with them to do the RIGHT THING AND REFUND ME. They responded saying that they will refund me for my order 5-7 business days. Today I have a pending $43.08 so I reached back out and stated that they need to refund me the additional $52.44 for the products that I have never received due to them sending it to another state. I've attached all email correspondence between Myotcstore. Please help me get my full refund!Initial Complaint
11/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi name is ******* ***** I recently place orderd with myotcstore for Infusium 23 shampoo and the shampoo not one we use I have been trying to get hold of them and telephone on ****** might be wrong the number tried call rings but no one pick upInitial Complaint
11/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I submitted an online order on 10/17/24 for $73.31. The charge posted to my credit card the same day and went through. By 10/24/24, the order was still listed as "Awaiting Fulfillment" on my account. I sent a message through MyOTCStore.com asking when the order would ship. I received a response that "we are in the process to ship your order. Once we ship out the package we will inform you" and listed a phone number for me to call with questions - **************. I tried calling that number two times on different days - there was no answer, and the generic voice recording said, "Leave a message for *************; sorry mailbox is full." This is a completely different number than the one I called. It was clearly not the number of a business. After realizing the number was not real (and because my order was still "awaiting fulfillment"), I sent another message on 10/25/24 asking that my order be cancelled and refunded. I received a response stating, "We have forwarded your cancel information to our billing department to cancel and refund your order. We will provide you with further details through email." It is now 11/8/24 - I never received any more communication, I did not receive a refund, and the status of the order in my account still says "awaiting fulfillment." I tried calling the number again and received the same generic (incorrect) voicemail. I just want my money back.Customer response
12/06/2024
At this time, I have been contacted directly by myOTCstore.com regarding complaint ID ********, however my complaint has NOT been resolved because:
I received only a partial refund, despite the fact that the order never shipped, based on their policy for order cancellations.
Initial Complaint
10/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered from them on October 2. They have repeatedly ignored my requests for resolution. Voicemail, email, texts...nothing but a standard reply that my complaint was forwarded to their shipping department. I requested a refund 4 days in a row, asked for contact information, asked for information regarding my order....Zero assistance. I paid for shipping and have yet to receive my order or a resolution to this. I am incensed with this company's lack of response and refusal to assist me. The order supposedly shipped but I still haven't received it nor a valid response.Initial Complaint
07/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a product on July 2nd, 2024 and still haven't received it. Emailed ******************** on July 17th, 2024 but haven't received a response. I called ************* but no one answered and the call was forwarded to a full mailbox.Customer response
08/19/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding myOTCstore.com has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
After filing this complaint, I still didn't get any response from the company, so I emailed them AGAIN and advised them that I had filed a complaint with BBB(email attached).
I finally received my refund.(see attached) Thank you for your assistance in this matter.
Sincerely,
***********************Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered 14 bottles of Colon Health on 6/25/2024 - total: $158.30. Items arrived on 7/1/2024 and all 14 bottles had an expiration date of 8/2024 - one month out. Contacted the company and asked for a replacement or a refund. The Company asked for pictures which I provided on 7/3. On 7/6 the Company emailed indicating they would issue a refund within ***** hours. After not receiving the refund in the allotted time, I contacted the company again on 7/10 for an update. The Company responded on 7/10 that they would issue the refund within 24 hours. That is the last I have heard from this Company. I have emailed them and called them several times since and they have not responded or issued the refund as of 7/19.Customer response
08/15/2024
Better Business Bureau:
At this time, I have not been contacted by myOTCstore.com regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I asked for a refund for products that were never shipped to me via email. The represenentative informed me that my request was forwarded to their billing department and would be handled accordingly. That was over 3 weeks ago. I have not received an email or any other type of communication about my refund from this company, and the refund has not been placed into my account.Initial Complaint
05/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Have not received my deliveryInitial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I would just like to get a refund on the items that I returned. The company received the ********* have not received a refund after 10 days.
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Customer Complaints Summary
41 total complaints in the last 3 years.
22 complaints closed in the last 12 months.
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