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Find a Location

Wally's Ford of East Greenbush has 1 locations, listed below.

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    Business ProfileforWally's Ford of East Greenbush

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    634 Columbia Tnpke, East Greenbush, NY 12061
    BBB File Opened:
    2/22/2019
    Years in Business:
    3
    Business Started:
    7/8/2021
    Business Incorporated:
    1/1/2001
    Type of Entity:
    Corporation
    Business Management
    • Mr. Ed DuPuis, Manager
    Contact Information

    Customer Contact

    • Mr. Ed DuPuis, Manager
    Additional Contact Information

    Fax Numbers

    • (518) 479-4281
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lisa F.

    1 star

    04/18/2022

    My car has been broken since February 28. The entire sync screen and USBs do not work at all. Kevin is the tech who supposedly has been “working on it”. He diagnosed it March 4. I called every other day to check on this and service told me that Ford Corporate had not approved the repair. He literally did not call me once to explain anything, although I left messages and asked in those and in writing to be contacted. When I call the dealership from my phone they pick up and hang up before I can even speak. When I call from another phone call goes through no problem. They did an oil change and inspection and overcharged me by $50. I had to contact Ford Corporate finally. They are the ones who finally told me that the RO (repair order) was never requested - which Fucillo acknowledged. My rep at Ford Corporate is just as disgusted as I am. The dealership kept picking up the phone and asking her to hold, making her wait 10 minutes and then hanging up on her. They did this 5 times in a row. Manny who is a manager finally spoke to me a couple of weeks ago. I had to actually speak to Metro Ford to find out the actual situation. Manny makes lots of apologies and promises. He said twice that they have the part but when they installed it is it defective, TWICE. Manny gets me a car until my car can be fixed. I get a call at 7:45 this morning from my apartment management to remove it from my garage because THE REGISTRATION EXPIRED IN 2020. I immediately drive to Fucillo. They literally take the keys away and say they can give me a ride back to a schenectady but that I can’t drive the car. Then they tell me the dealership is BEING SOLD tomorrow. I honestly believe, and so does Ford corporate that they put off even looking at it because they knew they were selling and didn’t care. I sat there in the dealership on the phone with Ford and we finally made an appt at Metro Ford. So basically lies and fraud all around. This place is dangerous.

    Local BBB

    BBB of Upstate New York

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