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Business Profile

Landscape Lighting

Country Lighting and Irrigation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Lighting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a contract with Country Irrigation and Lighting for sprinkler winter 2022 winterization as well as spring **** turn on. They completed the winter turn off with no issue. However when it came to the second half of the contract the company completely disappeared. They called to set up service march 17th then said they would call back to confirm time- they never called back and didnt answer any of the phone calls (at least 15), 5 voicemails and multiple emails since. I spoke with ****, the person who helped do the work in the winter and he mentioned he left the company but was not aware of any changes in phone number or email. The total contract was $330, so am looking for a refund of $165. It seems like the company is disappearing and not honoring contracts that were paid.

    Customer Answer

    Date: 04/17/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Country Lighting and Irrigation has been resolved. Thank you for reaching out to them- I think this helped!!

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****

Country Lighting and Irrigation is NOT a BBB Accredited Business.

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