Customer ReviewsforLufthansa German Airlines

My dad was denied an accomodation for a right aisle seat he needed because of his prosthetic right leg. We called in with a week or more notice and were told that him and my mom can pay $66 per seat, per flight to be guaranteed an aisle seat (that's $400 for the 3 trips they are taking with them). My mom would have happily paid hers, but my dad was not even considered and not even a discount was offered. When asked to speak to someone else about this, ****** said "No you can speak to me", and put me on a 10 minute hold and then hung up. This has never been an issue with any other airline. It was a 3 minute online chat with United and a 2 minute phone call with Southwest in the last couple of months.

Nonexistent customer service with luggage handling. My flight was canceled and I was not able to recieve my check-in luggage for 3 days. Not only was the Luftansa delayed luggage online portal not working, but I did not recieve any response when I would try emailing and submitting my form manually. This company was silent when I then submitted a form to reimburse the costs of me having to buy necessities while I did not have my luggage. I sent about reimbursement 6 requests, and all were lost in the Luftansa abyss.

I was looking to change an outbound flight to a new flight a few hours later. On the website the price was advertised as a $39 per ticket fee to change. These were on full fare business class tickets.The website showed my two fares during the checkout, one for $2000 ish per ticket, and another line below it for the $39. It was confusing enough to prompt me to call the customer service line.Customer service confirmed the price difference to be the $39. I assumed I was seeing the $2000 because it was the price before the credit for the original flight would be applied, and considering that customer service confirmed the price, I went ahead and clicked "purchase."$4000 charge on the card. Confused and freaking out, I call customer service again. No help. $4000 is the price and they can't reverse the charge or put me back on the same flight that left a couple hours earlier. Incredibly frustrating. The customer service supervisor told me to fill out a complaint online.All I am looking for is to get my original flight back. The website is super confusing with the way it communicates price, seemingly so much it confuses the customer service reps too.

This company discriminates Indian nationals at **************. Last month I was in **************, I saw bunch of Indians and other non-whites were subjected to additional search. Somehow, they systematically put SSSS on the boarding pass and harasses the passenger. When you look at the crowd of people who are subjected search are people of color including students. when asked them they all have clean record and admitted into the US by the immigration officers.Lufthansa must stop racism and harrasment.

Inspite of having a confirmed booking on Lufthansa, they denied boarding because of some technical reasons and they tried to charge me 450$ extra at the time of boarding.I did not take that but neither did they compensate me for the ticket which I already had.

Never ever fly Lufthansa. They confirmed my booking change by sending me an email that booking was "Confirmed". However, I could not select my seat so I called customer service. They said a ticket hasn't been issued yet (this is an internal task that has nothing to do with me), but will be in a few days. Apparently, "confirmed" doesnt mean anything to lufthansa. Two weeks later and afterseveral phone calls either they couldn't help, or refused to help. I had 2 customer service reps that were very rude, refused to listen, talked over me, and had no interest in my situation. When I called back, they actually hung up on me twice. What a terrible company!

0n 3/11/2024 I booked a flight online on www.lufthansa.**m for 7/30/224 from *** to *** First leg was TPA- *** flight LH 9295 departure ***** from *** I reserved seats and paid $1952 for 2 passengers On 3/14/24 I got email from Lufthansa that my first flight was changed from *** to *** to an earlier flight LH7999 leaving *** at ***** and forced me to wait 6.30 hours in *** The email gave me until April 28 to accept or deny changes I **uld not accepted the change from 2 reasons-1) I am a senior with medical **ndition I cannot wait 6h before another flight of 9 h and 2) the plane was changed to a ****** *** that I do not trust due to numerous accidents and recent safety violations scandals.In order to find another acceptable flight I called 800xxxxx880 customer service to request rebooking due to my refusal to proposed changes--I checked online and found a better change From TPA to FRA flight LH 4401 leaving TPA 17,55 -the rep said that flight is available but his **mpute froze and he will call me back in 30 min to **nfirm---after 2 h I called again and spoke with rep name **** -se told me the flight I requested (LH 4401) is not available so I have to accept the proposed flight, She refuse to refund ticket in case I do not accept the change she l lied abut the changes was already accepted-I went online and made the change myself but had to pay $774.20 extra fees--when I called back the rep simply hung up the ph again. All reps had a heavy Indian accent -laughing during the call with other **lleagues- i heard music in their room and noise They were rude and refuse to mage any effort to solve the problem. Obviously this call center was in ***** and use undertrained reps with hostile negative attitude. Is this the best service Lufthansa has to offer = deceiving changes to extort more money from passengers and lazy rude and hostile customer service? I will make a **mplain the *** **** of transportation and dispute the $774.20 charge with my Credit card **

Terrible airline ,they change their flight time repeatedly and then refuse to compensate on extra seating costs for previous flight ,they misplace bags for 5 days and then refuse to compensate the clothes and medicines bought in those days saying the receipts cannot be read ,they do not have ******** pounds currency on their web site and the currency is in ******** pounds.Unfortunately there is little choice to go to Europe from where I live in *******

Got a ticket for my mum who is on a bereavement trip from the ** to ******* and Lufthansa will go ahead to send a mail that the flight had been cancelled 5 days to the trip. I do my investigation and also go online to find out the flight was very much available and selling for very high prices. This would be the second time within a month a family member would be a victim of this whole scam. The first one was my aunt on her way to the US for her daughters funeral. She had to get a different airline ticket after receiving a cancellation notice from Lufthansa only to find out on the same day she was travelling that Lufthansa was boarding passengers for the said flight. Such an irresponsible airline!

I have been very dissatisfied with the service. My sister works for the airlines in ******* and there is a lot of bad management. She got contracted for 40h/week and they took away hours saying they hired too many people and are over staffed. Trash