Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charge for no services. They refused to fix a recall on my vehicle engine.

  Business Response

  Date: 01/09/2025

  Good morning, *******

  I hope this message finds you well. First and foremost Id like to thank you for bringing this to our attention. We strive for A+ customer service and when we fall short of it, we appreciate the feedback so that we can make necessary corrections. I will be working with our service department head to look through your case thoroughly so that we may come to a fair resolution. You can expect a call from me by Saturday 1/11. 
  

  thank you, 

  ******* ********** 

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   I am waiting for a call from the company 

  
  

  ******* ******
  
  
  
  
   
  

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   The number is correct. I received no calls from autoworld. Please contact me.

   ******* ******

  
  
  
  
   
  

  Business Response

  Date: 01/28/2025

  Good morning, *******! 

  I just left another voicemail a few minuets ago, please let me know when would be a good time to reach you.

  Thank you! 

  ******* 

• Initial Complaint

  Date:05/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to bring to your attention the fraudulent activities we experienced at Auto World Kia under the sales management of ***. When purchasing our car, *** informed us that we had to pay a Covid fee. After reviewing the bill of statement, we discovered charges for items that were never stipulated. Additionally, it appeared that white-out had been used on the contracts.On February 18, we spoke with the store manager, ***************************, who informed us that the financial manager responsible for these actions had been fired for scamming people. We also discovered that *** the financial manager has never given us a bill of statement. ******** stated that the only remedy they could offer was to send two checks to the *** loan department to lower the overall cost of the car. He instructed us to monitor the *** website for a reduction in our statement balance.However, the balance never decreased. In April, we followed up with ********, who admitted that his assistant forgot to send the checks. We insisted on a resolution during our visit and were given an invoice of $5,006 for one reimbursement that was supposed to be sent to the *** loan department, and a cancellation form for a portfolio package worth $2,550, which ******** said would take up to four weeks.It has now been two months, and our statement balance has not decreased by the $7,556 as promised. We are exhausted from repeatedly seeking assistance only to be met with lies and further deceit.We urge you to address this matter promptly and ensure that our account is adjusted accordingly.

  Business Response

  Date: 06/18/2024

  Good morning! 

  My name is **************** am the Customer Relations manager here at **********************. I have attached two documents that indicate the day the refund was sent out. I appreciate your patience on this matter. 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern; hi my name ****************, I recently bought a car from them upon buying the car they told me that the service on the car was updated which is a lie. Within less then 2 months the engine light is on and you press the gas its taking it

  Business Response

  Date: 04/30/2024

  Good afternoon ****,

  This is ******* I believe we met in the showroom yesterday. We are working with our service department as we speak to diagnose your vehicle. As I stated yesterday, all of our pre-owned vehicles go through our own quality assurance, Pre-Display-Inspection, as well as a mandated NYS Inspection before they are made available to purchase. I also spoke with our Service Advisor **** and I understand that he has left you several voicemails trying to get in touch with you regarding your vehicle. If you have an alternate phone number that you prefer to be contacted at please provided that and we will reach out accordingly. I look forward to rectifying this issue as we always aim to do right by our customers. 

   

  Thank you,

   ***********************************

  Customer relations manager 

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used car on December 10, 2023. Drove the car home 2 miles away and noticed a nail on the face of one tire Monday morning....took to dealership to replace and had to pay half of the cost of the tire.....a week later I notice bubbling on front passenger tire and looked closer to see that the tire shine had wore off and dry rot of all of the remaining three tires was visible....went to *** again for the 2nd time in 1 week to replace all three tire for safety.Reached out to sales rep who did my transaction with no response to this date.Was told by manager that this was my fault, there was no bubbling when or cracking when i left the lot, pretty much "you're problem now". He was super condescending and taking no responsibility for the condition of the rot. He even stated that my husband told him that the nail was our doing, which is an absolute lie. 1 week two days after initial purchase, i now discover that the back passenger window does not open using the buttons.What a disaster this has been and its not even a month old....

  Business Response

  Date: 12/27/2023

  Dear *** ************************ hope this message finds you well and that you are enjoying the holidays! My Name is ***************** am the ******************** Manager at Autoworld Kia in East Meadow. I am reaching out in regards to your complaint that we received from the Better Business Bureau. First and foremost, I would like to extend my appreciation for you bringing these concerns to our attention. In general, without notification of these issues, companies are unable to make necessary changes to improve. I would like to personally apologize for the occurrences that took place at our dealership. We are hoping we can figure out a way we can correct this for you. Please feel free to contact me at ************. Hope to hear from you soon. 
  

  Thank you,
  ***********************************
  

  
  

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I've tried numerous times to contact ******* and have yet to get in touch with her....the phone goes to operator and then back to options for sales or parts department.

   

  *********************
  

  
  
  
  
   
  

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:i

   

   I HAVE SINCE CALLED MULTIPLE TIME AND LEFT MESSAGE FOR A RETURN CALL WITH NUMBER, HAVE YET TO RECEIVE A RESPONSE.

  
  ***** *****  
  
  
   
  

  Business Response

  Date: 01/19/2024

  Good evening *****, 

  I can say at this point the pre-owned Manager that you worked with is no longer affiliated with this company. I am going to have our new Pre-owned manager reach out to see how we can correct this for you. Once again thank you for your patience and we will have this all sorted out soon! 

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On **** 25th, 2023, I applied for pre-approval credit application and was contacted by the salesman, *****. We made an appointment for **** 27th at 6pm. My spouse and I arrived for the appointment and were shown 2 vehicles by *****, that we were not originally interested in but settled on. After choosing a vehicle, we were shown lease monthly payments by ***** who explained that they do need to meet numbers for **** and h*** make a deal with us. Afterwards we agreed on a monthly payment. We shook hands and signed papers and placed a down payment of $4,000. We were told that I must insure the vehicle immediately. Then we were told that the vehicle needed to be inspected and could be ready to be taken home the next day and to stop by after I get off of work. My spouse and I called multiple times in the morning to make sure that the vehicle was inspected and every time we called, they couldnt give us any information and promised it would be ready and that a salesperson would call us back but it must be insured. That morning, I fully insured the vehicle and was still waiting on the return phone call. When I finally arrived at the dealership, the vehicle was inspected and I was ready to leave with it and to put the remaining $2500 down payment. Then the finance manager, ****, said we forgot to run your credit. After being unable to get a co-signer, we were unable to get the vehicle. The dealership Manager got involved and when we explained to him the situation, he couldnt believe that we already agreed and signed paperwork and still did not run my credit the entire two days we were there. The dealership was very quick to take my cash and rush me to insure a vehicle that I couldnt take home in the first place. I lost time from work to get there well before closing hours to get as much paperwork done as possible and to pick up the vehicle. All of this could have been avoided if the proper steps were executed and avoid this headache and loss of time from work.

  Business Response

  Date: 07/03/2023

  I hope this message finds you well! My Name is ***********************************, I am the ******************** Manager at Autoworld Kia in East Meadow. I am reaching out in regards to your complaint that we received from the Better Business Bureau. First and foremost, I would like to extend my appreciation for you bringing these concerns to our attention. In general, without notification of these issues, companies are unable to make necessary changes to improve. I would like to personally apologize for the occurrences that took place at our dealership. When you get a chance please reach out to me. I would be happy to discuss ways that we can reconcile the issue. You can reach me directly at ************ or you can call the store and ask for me and they will connect you. Thank you for giving us this opportunity to do right by you, hope to hear from you soon! why here...

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the market for a used vehicle. I left a REFUNDABLE deposit with the dealer for a vehicle that I wound up not purchasing. After multiple calls, texts and emails I still have not been refunded my $500.00 despite promises to do so.

  Business Response

  Date: 03/28/2023

  Come down and pick up deposit anytime 

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** we have already filed a complaint against the manufacturer and now this is about the dealer. The original complaint# is ******** and the back up documentation for that complaint is the same as for this one. Please let me know if you require me to resubmit the documentation. Thank you.SIX MONTHS SINCE OUR WARRANTIED 2016 SEDONAS ENGINE DIED. $8K IN CAR RENTALS. WE HAVE PROVIDED DOZENS AND DOZENS OF SUPPORTING DOCUMENTS OVER AND OVER AGAIN. NOT ONLY DID WE HAVE A BUNCH OF OIL CHANGE RECEIPTS BUT SOME OF THEM SHOWED WE PAID EXTRA FOR SPECIAL SERVICES LIKE OIL EXCAVATION (rather than just drip out) DONE TO ENSURE THAT WE DID EVERYTHING TO KEEP OUR VEHICLE IN THE BEST WORKING CONDITION. IT HAS LESS THAN 50K MILES ON IT. DESPITE ALL OF OUR BEST EFFORTS, THE ENGINE DIED AT THE END OF AUGUST AFTER ALL OF THE OIL DRAINED DURING A THREE HOUR DRIVE. NO LIGHT EVER CAME ON. THIS SHOULD HAVE BEEN AN AUTOMATIC ENGINE CHANGE AND LOANER CAR.WHAT IS GOING ON??? THEY HAVE NEVER EVEN GIVEN US A DIAGNOSIS, DESPITE OUR MULTIPLE REQUESTS. WE MAINTAINED OUR CAR!! WE SHOWED PROOF OF THAT!! THE OIL FILTER WAS CLEANACCORDING TO WHAT THEY TOLD US. BUTTHERE WAS SOME SLUDGE. THERE WAS SLUDGE BECAUSE IT WAS A DEFECTIVE ENGINE AND SOMETHING HAPPENED TO CAUSE THE OIL TO DRAIN DURING A THREE HOUR CAR RIDE. *** IS NOTORIOUS FOR BAD ENGINES AND OIL CONSUMPTION ISSUES. ITS A KNOWN FACT. EVEN CONSUMER REPORTS JUST REPORTED IN ITS APRIL 2023 ISSUE THAT YOU SHOULD NOT BUY A 2016 SEDONA. THIS IS ALL ON ***WHY HAVENT THEY FIXED OUR MINIVAN AND PAID ** OUR CAR RENTAL EXPENSES?? I LITERALLY HAVE AN EMAIL FRON NOVEMBER WHERE A ************* FROM CORPORATE SAID THE CHECK WOULD BE ISSUED THE FOLLOWING WEEK. IT NEVER WAS. WHAT THEY ARE DOING IS CRIMINAL. THE DEALER SHOULD BE FIGHTING FOR **, NOT LYING FOR CORPORATE. I TRULY BELIEVE IF WE HAD HAD OUR ****** TOWED TO A DIFFERENT DEALER, LIKE THE ONE IN *******, THIS WOULD HAVE BEEN RESOLVED MONTHS AGO.

  Business Response

  Date: 03/15/2023

  We apologize for this inconvenience but believe us its not by our doing. We would like nothing more than for ********** ******* to approve this claim and we are certainly on the customers side on this. The major issue and the reason they declined the claim is the odometer is broken so no one is sure how many miles is on the vehicle. We will continue to align with our customer and support in anyway to get this claim paid. Its not the dealer its the manufacturer. I understand the frustration but please dont blame us. 

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This simply is not true. While it is true that the odometer is broken, and ********************** wanted us to pay $3000 to fix it, *** corporate accepted ****** as the mileage based on ****** maps we provided. *** ********************** has been aware of this for months now. I might also add, there was a technical bulletin issued about the faulty odometer software and ********************** should have fixed the problem when we had our vehicle serviced by them in 2021. It they had done that then they would have easily been able to figure out the mileage. The vehicle is covered under warranty. We have provided multiple copies of supporting documentation. We have been told that our car rental expenses would be covered. Its now six months without our minivan and $8k in car rental expenses. *** ********************** needs to stop lying and resolve this!!  I was not able to upload another file, but please see the attached which is from *** corporate to the ** Attorney General stating on 11/22/22 the mileage issue was resolved. That is just around 4 months ago. This is further evidence that ********************** is lying. We also have a copy of the technical service bulletin showing they should have fixed the odometer issue way back in May 2021 when our vehicle was at their shop.

  *************************************
  
  
  
  
   
  

  Business Response

  Date: 03/16/2023

  Im sorry, I dont know how to respond. We make our living on warranty work. Why is it you think we intentionally dont want to fix your vehicle?  If youd like to come down and go over we will be more than happy to discuss further. You can call our service manager *********************** at the dealership. 

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ***** and **** from service are fully aware of our situation. They have been copied on the attached, among other things. We have requested a dianosis on a number of occasions. We have provided supporting oil change documents and car rental receipts. Our vehicle has been there for six months. You tell us why it hasnt been resolved?? The engine died after completely draining oil during a three hour drive at the end of August. At 50k miles we are well within our warranty. We have spent dozens and dozens of hours trying to get *** to resolve this. We have complaints in to the BBB, NYAG, NHTSA. For some reason they have not fixed our car and reimbursed our rental expenses and we need that to happen immediately. Six months is way too long and this answer from Autoworld is insulting.

   *************************************
  
  
  
  
   
  

• Initial Complaint

  Date:06/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/22 I went to Auto world *** to buy out my leased 2019 *** ****** Much of the information was provided verbally and I was given a tablet to sign on. The transaction was completed and I was given a folder with my paperwork. That evening when I returned home I reviewed my paperwork.I was surprised to see that the amount *******d for the car was $18,896 when I had a buy out agreement of $11,000 on my original lease paperwork (which I had brought to the dealership). I returned to *** the next day but my salesman was out with COVID. I made multiple calls and trips to the dealership for the next several weeks trying to get an explanation of the charges. I ended up calling corporate *** ******* and was given a break down of the costs which totalled $13,179.35 (including the cars residual value, sales tax, payout **** dealer **** ***** fee). I continued to try to get an explanation of the remaining $5,716.65 which was unaccounted for.I learned the warranty that was recommended to me had a cost of $2995. Upon second look at the paperwork provided to me, I realized this information was ****** out. I immediately asked to have the warranty removed. I was told that I would see the refund reflected on my loan balance in the next 2-3 months.After subtracting the cost of the warranty there was still $2721.65 that was not being explained. Ultimately, I was issued a check for $1587 on 1/27/23. I assumed the difference was the ******* charge and did not continue to dispute the amount at that point. I was never given a breakdown of the charges.On 5/18/22 I spoke with ***** at *** because my warranty has still not yet been refunded. She told me that she would be overnighting a check to my lender. This has yet to be reflected on my balance. I feel that I will just continue to get the run around if I try to contact them again.

  Customer Answer

  Date: 07/04/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Autoworld Kia has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************