Complaints

This profile includes complaints for United Radio, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Radio, Inc.

  5703 Enterprise Parkway East Syracuse, NY 13057

  
• 

  United Radio, Inc.

  5717 Enterprise Parkway East Syracuse, NY 13057

  
• 

  United Radio, Inc.

  5705 Enterprise Parkway East Syracuse, NY 13057

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my Sony receiver in to them for warranty repair through a shipping label provided by Sony. I sent all the required paperwork, including the receipt with the unit. They claimed that I dudnt send a receipt with the unit and are now claiming to require a return shipping fee to give me my receiver back. Not only do I not get the repair that I was promised, but they are holding my receiver hostage. Ridiculous.

  

  Business Response

  Date: 02/13/2025

  Mr. ***** sent his Sony ******** stereo receiver into United Radio for repair on 1/6/25. We contacted him that day to confirm his unit’s arrival and advise that we needed a copy of the receipt from his purchase of the receiver to proceed with the warranty repair. He advised us that the receipt was included in the box with his unit, but after checking we confirmed that it was not received. We attempted to contact him a couple of times to ask for a copy of his receipt but were told he would not be able to obtain one. Since the purchase was made at **** ***, we suggested that he contact the store he purchased the receiver from, but Mr. ***** was unwilling to do so. As it is Sony’s policy to not provide warranty coverage without a proof of purchase, we provided an out of warranty repair cost to Mr. *****, which he declined. United Radio has since reached out to Sony to see if there would be any chance of an accommodation being made, or to see if they had a copy of the customer’s receipt, and Sony did not have a copy of the receipt and declined an out of warranty accommodation. We advised Mr. ***** of this on 2/13/25 and advised that we will send his unit back to him at no cost.

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Thanks for contacting me.  The receiver was sent with a receipt. I'm not sure why united radio claims it was not, but that is incorrect. I just want the unit repaired and shipped back to me as soon as possible as those are the terms of the warranty.
  Regards,
  ******* *****
  
  
  
  
  

  

  Business Response

  Date: 02/17/2025

  We have reviewed Mr. *****’s case further and are not able to proceed further. United Radio did not receive a copy of Mr. *****’s purchase receipt and as an authorized repair center for Sony electronics, cannot proceed with a warranty repair without a receipt. We have shipped Mr. *****’s receiver back to him at no charge. Should he contact **** *** and obtain a copy of his sales receipt, we would be more than happy to provide a repair solution under the manufacturer's warranty once that receipt has been verified.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my steam deck in for repairs on December 23, 2024. United Radio has had it since January 3. They have yet to complete my repair and are still charging me the full fee of $125, despite the fact that it has been nearly 1 month since they have had my steam deck in their possession. I have been trying for weeks to work with the business to get the work completed on my steam deck and get it back in my possession, but they keep telling me it's going to take more time to repair. I frankly do not understand how this repair has taken this long. I have dealt with many repairs in my life, but this is by far the longest for a minor fix. I just want my steamed deck back at this point, fixed and back in my possession like I was told it would be by ***** weeks ago.

  

  Business Response

  Date: 01/24/2025

  Mr. ********** sent in his ***** ***** **** to United Radio on 12/23/2024, and it was received into our system on 1/3/2025. We contacted him on 1/6 to confirm the arrival of his unit, and all of his information. Mr. ********** contacted our customer service group on 1/8 via our live chat for an update at which time we informed him his unit was still in our evaluation period. He contacted us again on 1/9 and at that point we asked our technical team to provide an update on his repair by the end of the day on 1/13. On that date the estimate for repair was provided and accepted by Mr. **********. He called United Radio again on 1/17 to check on the status and was informed at that time that our expected turn around period had increased due to an increase in volume. He was told that the repair would be completed by the end of the following week, 1/24. On 1/22 we spoke with Mr. ********** again to advise that his Steam Deck was moving into the repair process. We advised that it would be shipping that same day and offered to upgrade his return shipping to 2-day free of charge. Mr. ********** accepted this offer, and his unit was returned to him on 1/22.

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I have maintained regular communication with United Radio's support team regarding my repair order, as I received no significant updates on its status. While I appreciate the expedited shipping of my Steam Deck, it was not explicitly communicated that this was compensatory for the extended delay. Instead, I was simply informed that the device would be returned via 2-day shipping, without acknowledgment of the numerous interactions required to reach this resolution.

  After approximately one month, I am relieved to receive my Steam Deck back. However, as someone with 11 years of experience in technology support, I consider this to be among the poorest customer service experiences I have encountered.

  The performance of United Radio in this instance, if replicated in my professional role, would likely result in job loss or loss of clients. It appears that United Radio operates with some impunity due to its contractual arrangements with manufacturers like *****, leaving consumers unaware of who is handling their repairs until after the product has been sent for service.

  Should my Steam Deck require repairs in the future, I will seek a local repair shop that can presumably complete the work much more swiftly.
  
  Regards,
  
  **** **********
  
  
  
  

  
  

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a warranty repair for a defective device through the manufacturer ****** & *******. It appears that they use a company named United Radio to handle their in and out of warranty repairs. My repair was for a ******** Bluetooth speaker that costs $600, and I was given instructions to send my device to their facility in East Syracuse, NY. The speaker was successfully delivered to them on September 15th via USPS tracking **********************. The item was signed for and confirmed at the correct location via GPS coordinates USPS has provided me. A month goes by and I dont receive any updates. I called 3 times and sent 5 emails, only for them to reply a few weeks later saying they cannot locate the device. They advised me to file a lost claim with USPS, however USPS denied my claim as they have sufficient evidence that the item was delivered properly, as well as driver confirmation and GPS coordinates. Due to their negligence, I am currently out of a $600 speaker for my office, and lost of back and forth causing distress. They are not holding themselves accountable for misplacing my device, given all of the evidence I have provided from USPS. Please be cautious if you ever do business with United Radio.

  

  Business Response

  Date: 11/20/2024

  Mr. ***** first contacted United Radio on 9/30/24 via email stating he sent in a ****** & ******* speaker for repair but had not heard from us and wanted a status update. His original email was caught by a spam filter, and Mr. ***** reached out once again on 10/22/24 and we responded on 10/23 to advise that we did not have the unit in our facilities. Although the USPS tracking number showed delivery, we did not have any record of receiving this product. We advised Mr. ***** of this and that the next step would be for him to file a claim with USPS, the shipping company. Mr. ***** informed us at that time that USPS had already confirmed the package was delivered and he would be filing a complaint against United Radio. He reached out to us once again on 11/11, and we informed him at that time to contact USPS once again, and that while the tracking number shows delivery, we were confident that the product was not delivered here. We had our warehouse team search our warehouse for the product, and reviewed video footage of the delivery in question to confirm there was not a box of the size necessary to fit this product delivered that day. United Radio called USPS on 11/15/24 to try to obtain more information regarding this delivery. They informed us that the package was scanned in a “2 x 2 box” and was only 10 ounces. Per the manufacturer’s website, this product weighs almost 300 ounces. The USPS agent advised United Radio the customer’s only course of action would be to file a claim through them. United Radio tried to call Mr. ***** to explain our findings, but the phone number provided was not in service. Two emails were sent to Mr. ***** to advise him of our findings, and that we would be replying to their BBB complaint.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date:August 6, 2024 Order Number: **********  I initially sent my car stereo to United Radio for warranty repair per the direction of ******* ************ ***. I received an automated reply on August 6th that United Radio had received the unit and that one of their engineers had examined it and diagnosed it as having a bad IC Controller, which was covered under warranty but needed to be ordered which would take 7 - 10 days. On August 21st, I received a follow up email from Heather E****, Customer Service Rep, indicating that they no longer would repair the unit under warranty and that they would need a total of $255.32 to repair and return it to me. My complaint is that the quality of their work is deficient, that their customer service process is substandard, and that their excessive pricing is intended to force customers to abandon their property so that United Radio can retain it for their own refurbishment and resale. Upon receipt, the unit should have been diagnosed correctly by an engineer of reasonable skill, and should not have been first identified as under warranty only to wait over 2 weeks asking for repair costs. Furthermore, they should charge reasonable shipping fees to return property to the owner.

  

  Business Response

  Date: 09/10/2024

  Mr. ***** submitted his ******* car radio for repair on 8/6/24 for an in-warranty repair with the complaint of receiving an error message.  Upon evaluation of his error code message, our technician ordered a part to resolve his issue.  This decision is based on the technician's experience with this product and knowledge of error codes and the solution to resolve these.  The replacement part (Analog integrated circuit) arrived on 8/19/24.  When we went to install the part on 8/20/24, our technician found corrosion damage that voided the warranty (pictures attached).  Our findings were communicated to Mr. ***** on 8/21/24 with the documentation showing the corrosion.  He was given an out of warranty estimate to replace the main printed circuit board, essentially removing all the corroded components.  Mr. ***** declined that estimate and agreed to the return shipping charges of $42.74 (tax included).  As a one-time accommodation, United Radio will be crediting Mr. ******* credit card he used for this transaction in the amount of $42.74.     

  Customer Answer

  Date: 09/13/2024

   I still believe that United Radio demonstrated a lack of customer care and technical expertise in their original diagnosis of my defective radio.   However, their willingness to refund the inflated shipping fee, however begrudgingly, is really all that I could have hoped for. In such, I agree that the response is acceptable, but it does not alter my opinion of them. I thank you for your assistance!  Regards, **** *****

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Radio repaired my Sony earbuds. I received an empty box from United Radio upon return. Don’t use these clowns/thieves.

  

  Business Response

  Date: 08/13/2024

  Mr. **** submitted his **** ********** headphones for replacement of the earbuds and reconnection to his charging case.  This service was completed on 8/1/24 and we shipped the headphones back on ***** tracking number ************.  Upon receipt of the carton, Mr. **** opened the box and realized the box was empty.  Mr. **** contacted United Radio on 8/7/24 explaining what he received.  United Radio reached out to **** that same day to see how they would like us to proceed with getting him a replacement set.  Sony responded on 8/12/24 approving a replacement set be shipped to Mr. ****.  United Radio shipped a set of new headphones with a charging case to Mr. **** on 8/13/24, on next day air ***** tracking number ************.  

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****
  
  
  
  
  

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my Steam Deck to United Radio for repair at the request of *****, the maker of the steam deck. This was done through a RMA process completed on May 6. I shipped the product out same day and it was received at the repair center on May 10. I was told the whole RMA process would take 5-10 business days. I then received a phone call from United Radio on May 14, four days later letting me know they have received my product. I was then given the option to either wait for an estimate of the repair cost or pay upfront. I decided that I would wait until the estimate was given, and was told that it would be a few days and I would hear something back shortly. The next time I heard back from United Radio was almost a week later, and after I had reached out to them. This was on May 20. I was given the cost of the repair, and I provided my credit card over the phone. I was then told be the gentleman on the phone that my repaired Steam Deck should be shipping out the end of the week at the very latest. By the end of the week, the status was still stuck at Estimate Accepted, so I followed up again. I was told by a different person that the repair was starting soon and that it should be completed early next week, by midweek at the latest. It is now the midweek and my status hasn’t changed, and after reaching out to United Radio, I was told it would take another 5-10 days for the repairs to be completed. We are now on 13 business days since my Steam Deck was received. Also, every customer service rep I have spoken with has been extremely rude and has ended the chat or phone call when I brought up the inconsistencies in the repair estimates.

  

  Business Response

  Date: 06/04/2024

  We have reached out to the customer directly, both through email and telephone, from our Customer Service Supervisor.  The manufacturer has been contacted about the difficulties getting this repair completed and has agreed to provide a replacement at a discounted cost. The replacement is expected to ship directly from their facility to the customer 6/4/24 or 6/5/24.

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ********* ******
  
  
  
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently returned some ********** **** earbuds to United Radio after experiencing a battery issue. They replaced them for free, which is great, however upon receipt of the replacements I noticed the volume isn't equal from both sides. I had my girlfriend test this independently to confirm, so I sent them back within 30 days as they should have been covered. United Radio is now charging me $60 to have them sent back after not doing any work and saying they could not reproduce the issue. I know for a fact these earbuds are defective and this company is gaslighting me and holding my property hostage. I attempted to rectify the situation by paying $20 (!) for shipping, but not the labor costs, and they were unwilling to compromise. They refuse to send my (defective) earbuds back to me unless I pay this ransom, or I may choose to have them disposed of, which is unreasonable. Terrible service, will never be buying from **** or using this vendor ever again.

  

  Business Response

  Date: 05/20/2024

  Mr. ******* submitted his **** ********** ear buds for replacement on 4/24/24.  This service was completed and his ear buds were shipped back to him on 4/24/24.  After receiving his ear buds, Mr. ******* noticed a difference in the sound level between each ear bud.  He submitted these for evaluation on 5/16/24.  After testing with a sound analyzer, we determined that his ear buds are operating to manufacturer's standard.  We contacted Mr. ******* with our evaluation and IN ERROR we quoted him a minor bench fee and return shipping.  This service is covered under our guarantee and no charges should have been applied to our evaluation or return shipping.  I spoke to Mr. ******* and explained the error and that we will be returning these to him, in the condition received, at no charge.  His ear buds shipped on tracking **** **** *****  

  Customer Answer

  Date: 05/21/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  **** *******

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an ***** AV receiver that stopped producing sound and stopped displaying the speaker statuses on the display. I sent the receiver here for warranty repair and they claimed they could not replicate the problem and sent it back to me without doing anything. Well guess what? They clearly lied. They sent it back to me more broken than before. Now I can’t even complete the room calibration of my speakers to move onto testing the receiver because the receiver turns itself off and back on every time I try to do the calibration. They clearly didn’t do any testing at all or they would have noticed this issue, let alone the actual issue I sent the receiver in for! Disgusted with this complete lack of service and breaking my receiver even more!

  

  Business Response

  Date: 01/15/2024

  We would like to offer a technical assistance call to the customer before the set is returned to walk through the set-up configuration. In order to determine what is failing, we would like to have the unit returned for evaluation. A box, packing and a return label would be provided. 

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted ******* for warranty service on a ******** that I purchased for $1,400. The unit had a ghost touch issue and was sent to United Radio, an authorized repair center. ******************, *** delivered the ********, signed by Karl (Exhibit A). United Radio claimed that the ghost issue was a faulty circuit board and had it printed and repaired (Exhibit B). All was good until they sent it back under ******************. Either a logistics issue with United Radio or *** mis-shipped my package, and the radio got returned to sender. The package was signed for by Karl (Exhibit C). When I asked for an update, United Radio informed me that they could not find my radio and opened a *** claim (Exhibit D). Fast forward, the *** claim gets denied. Communications show that United Radio is providing a replacement unit on backorder. ***********, an authorized seller of ******* radios, revealed that the ******** is discontinued. Most manufacturers' warranty provides a replacement unit of the same, upgrade, or refund. However, United Radio is stern about waiting for a discontinued model restock. I asked for a refund. After all, I need a new radio now because I have been without my radio for three months (Exhibit E). I am writing a BBB claim because I have been ghosted, and United Radio provided no resolution. I have been polite and respectful in my requests, but United Radio cannot offer me a solution. It is not very reassuring because they take pride in their customer service, and their website celebrates 100 years of service. I have provided many different resolutions, but at this point, I am out of options. This fault is purely United Radio's, and there is no accountability. I have been missing $1,400 for three months, and all communications are futile. I prefer a refund because I cannot support businesses like this. They are friendly people, but management needs work and pulling their weight to resolve issues like this.

  

  Business Response

  Date: 02/08/2023

  Mr. **'s ******* ******** was serviced at United Radio and shipped back to him on 11/30/22.  His package was lost in shipping by *** and after they completed their investigation we were notified the package could not be found.  United Radio worked with ******* to secure a replacement for Mr. ** and unfortunately his replacement unit was on back order at the time.  On 2/7/23 ******* informed United Radio that his replacement unit shipped and is expected to arrive at his location 2/13/23.  United Radio contacted Mr. ** on 2/8/23 to review the current status of his replacement and confirm this is a satisfactory response to his BBB complaint.  Mr. ** acknowledged this is acceptable.

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau: As mentioned, the people are lovely and without their great communication, I would be much more frustrated. Other businesses would definitely tell me to wait a couple more business days each contact but United Radio has taken the time to give me status updates throughout the process. I have gotten inpatient and in the end, I should be made right. Appreciate the support and wish everyone a great rest of their day. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, **** **

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***** **** was sent to them for repair. They claimed to have repaired the unit, updated firmware, and restore to factory reset. The problem that I wanted fixed wasn't, and I know they didn't do any of the other stuff because my account was still logged in and all of my downloads remained. It would have been completely blank had they done any of the things they mentioned.

  

  Business Response

  Date: 11/10/2022

  Mr. ***** submitted his ********* for warranty service to repair his complaint of "R1 button not registering".  His unit was received into our system on 11/1/22.  After technical diagnosis, United Radio determined that the PC board (Controller board) responsible to register the action of the R1 button was defective.  United Radio replaced the defective PC board (Controller board) as well as replaced the other Controller board that we found intermittent (Mr. ***** did not mention this in his reported symptom).  Mr. *****'s service was completed on 11/2/22 and his unit returned to him.   United Radio can confirm we did perform the factory reset operation using software provided by the OEM.  We are unable to determine why the data was not fully cleared at this point.  United Radio guarantees the service performed and parts replaced for 90 days, this is stated on the invoice provided to the customer (attached).  We encourage Mr. ***** to submit a support ticket through his Steam account to have the unit sent back in for evaluation and repair if he is still experiencing a problem with his *********.  

  Customer Answer

  Date: 11/11/2022

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Regards,
  ******* *****
  Simply put, they are lying. Showing a piece of paper saying you did things doesn't mean you actually did them. They repaired nothing on the device. They did nothing to the device, then they returned the device. At the very best the are inept repairmen, at worst they are lying conmen.
  

  

  Business Response

  Date: 11/14/2022

  United Radio has performed the necessary repairs to Mr. *****'s ***** **** as outlined on the invoice returned with the repaired unit.  United Radio has been in communication with ***** Software Corp., the OEM of the product.  On November 7th, ***** Software Corp issued *** ************* to refund the customer their purchase price.  This accommodation was present before Mr. ***** submitted his original complaint on Nov 8th.  Mr. ***** will need to resubmit his ***** ****, with the pre-paid shipping label provided by ***** to United Radio to initiate his refund.  Once processed in at United Radio and deemed acceptable for return (Unit present with matching serial number), an electronic submission is made to ***** to initiate the refund to Mr. *****.  United Radio is still offering to re-evaluate and remedy any verified problems that may exist on Mr. *****s ***** ****.  If Mr. ***** would prefer this outcome, he would need to notify ***** Software Corp. of his intent.