We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire Damage Restoration

CNY Fire Emergency Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Damage Restoration.

Complaints

This profile includes complaints for CNY Fire Emergency Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CNY Fire Emergency Services Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My chimney collapse on my back deck needed roof job ,New chimney and fix my deck the estimate ws $7000 I gave them half the money which was $3500 to start job on the deck but did a very bad job on the deck I told them stop doing the deck I'll will finish the job and roof and chimney I want a refund on some of that 3500 I gave them they haven't refunded me yet its been around 5 months they text me saying they will but nothing yet I been very patient with them I need heip getting my refund Thank you

      Business Response

      Date: 03/21/2024

      Mr. ****** engaged with CNY Fire because we were sent out by ********* to assist him with repairs as a result of his insurance claim. We prepared an estimate for the damages and submitted the same. The original estimate was rejected by ********* for the deck replacement with a response that they only owe for direct damages and not pre-existing design or wear/tear related issues. The deck estimate was revised to repairing the deck vs. full replacement. ********* informed Mr. ****** of the estimate approval and provided him with copies and payment from the same. We agreed to start the repairs and on 11/29/2023 he issued payment to CNY Fire for $3,321.89 which represented a 50% deposit for the entire job of $6,643.79. The approved amount from ********* which he received payment on was $7,082.09. We removed the painting of the deck from the total as he stated that he would complete that part himself. 

      We began the deck repairs as estimated and go to the point where the deck was completed and we were to start the roof repairs. Mr. ****** informed our crew on site and called our office that he was not happy we were not replacing the entire deck. We advised him that our estimate was for repair only. We contacted ********* for direction and guidance and they responded that they will not agree to any further repairs to the deck other than what was already approved. Mr. ****** then requested that we stop and stated he will do the deck himself. We agreed to stop and informed him we would review what was paid and compare to what work was completed. 

      We revised the estimate to reflect only the work that was done. A copy of that is attached. That total is $3,479.30 for work completed. His payment to us was $3,321.89 which is an underpayment of $157.41. We have chosen not to request the additional amount owed from him. There is no refund due to the customer. We have attached several photos of the work as we completed it. At this time we do not feel this complaint is warranted and we have satisfied our work as requested by the customer. Our file was closed. 

    CNY Fire Emergency Services Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.